Verastar Employee Review

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Avoid
Sales Advisor (Former Employee) –  Hamilton, South Lanarkshire15 August 2018
Hated my time at verastar, pay was terrible. Cold calling and then they moaned at you for not getting sales on your first week on the phone. Moaned at
You for not getting a sale and then they take the call of you and do it thereself and fail. Then act like nothing was wrong. After moaning and shouting at you, for the rubbish you go through wasn’t worth the pay! Only had 2 weeks training then launched on the phone. Also refused to let staff go when the days of heavy snow and red warning was issued. Said we had to get sales or they weren’t letting us leave until end of work day.

Please please avoid
Pros
None
Cons
Team leaders are terrible
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Official response from Verastar
13 September 2018

Hello,

Thank you for taking the time to leave your review, we are sorry to hear of your experience at Verastar as we work hard to ensure all employees are supported and have a positive working atmosphere. If you could please contact the HR Department (HR@verastar.co.uk) and provide greater details so we can look into the issues raised.

We would like to take this opportunity to thank you for all your hard work and wish you the best of luck in your future endeavors.

Other Verastar Employee Reviews

Job Work/Life Balance
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Management
Job Culture
Avoid at all costs
Customer Service Advisor (Former Employee) –  Manchester23 October 2018
Training was true bliss, trainers were great, everything was A OK. But as soon as we got onto the phones, you would feel as if your soul is being drained with each passing day. We worked like machines, from 9-6, and the system made it worse. Everyone had to sell 1 item a day to customers who were unwilling to buy (many called to complain + report faults, they didn't want to buy a new mobile), short breaks, minimum wage pay. The supervisors and the head of customer service are great people, regardless if you value your health avoid the place like plague.
Pros
You were getting paid
Cons
Nearly everything
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Official response from Verastar
24 October 2018

Hi,

Thank you for taking the time to leave your review.

We are happy that you enjoyed the training for the role - we pride ourselves on the support and training we provide to new and existing employees.

However, we are sorry to hear of your negative experience as a Customer Service Advisor, as we endeavor to ensure all our representatives have a positive experience when working at Verastar.

We are always looking at way to improve. As such, we invite you to email our HR department (HR@verastar.co.uk) to provide further details on the issues raised so we can investigate further.

We would like to take this opportunity to thank you for your hard work and wish you every success in the future.

Job Work/Life Balance
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Not ideal
Retentions Advisor (Former Employee) –  Sharston2 October 2018
management were very laid back and took a while to get anything that had been promised. once notice had been handed in, their behaviours and attitude towards employees completely changed and turned rather hostile.
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Official response from Verastar
24 October 2018

Thank you for taking the time to leave a review.

We are sorry to hear you did not enjoy your time working for Verastar.

We are always looking at way to improve for both current and existing staff. Therefore, we kindly ask that you email our HR team .(HR@verastar.co.uk)
with further information on the issues raised so we can look to address them.

We thank you for your hard work whilst working with us, and wish you all the best for the future.

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Overall rating

3.1
Based on 38 reviews
511
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3.2Work/Life Balance
3.0Salary/Benefits
2.8Job Security/Advancement
2.9Management
3.0Culture

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