Verastar
Get weekly updates, new jobs, and reviews
Verastar Employee Review

Worst place ever Chester zoo would be better in the lion enclosure

1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
3 January 2019
If I could give this 0 stars I would I’m disappointed I can’t. If you have somewhat of a brain you will not even dream of working here, however if you have the misfortune to work here then I suggest you seek pastures new. This place made me suicidal. Working 40 hours a week constantly hammered on the phone all day every day to shouting dreary customers with the same problems being passed pillar to post because none of the staff are capable enough to tackle their issues or can be bothered to. Days are bleak in this hovil most of the staff are extremely unhygienic often desks and equipment are filthy and the place reeks. Most staff are vulgar and belong in a zoo, the place is wild and is like being back at secondary school, managers are just like pupils with a voice still very unprofessional. If your leg was falling off you would be expected to come into work the next day. The pay structure is awful if you have a day off you miss out on your quarterly pay review. Breaks are short and you are not given any freedom at all it is like being in jail.
Ratings by category
1.0
Work/Life Balance
1.0
Salary/Benefits
1.0
Job Security/Advancement
1.0
Management
1.0
Culture
Pros
Running water, oxygen
Cons
Everything else
Was this review helpful?
Official response from Verastar
23 January 2019
Hi,

Thank you for taking the time to leave your review. We are disappointed to hear of your negative experience as advisor as we endeavour to ensure all of our representatives have a positive experience with us and take on board your feedback.



We would like to take this opportunity to thank you for your hard work and wish you every success in the future.
Similar reviews
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
6 February 2020
Same role
I have worked for Verastar for almost a year and really enjoy it also, we have just moved to a beautiful building with parking, gym, cafe and bar, which is amazing in comparison to the last building. The majority of the Managers are really suppotive whenever I’ve had any issues.
Was this review helpful?
Official response from Verastar
14 February 2020
Hi,

We appreciate you taking the time to leave a review.


Its great to hear you our enjoying our new building and have had such a positive experience working at Verastar!


Keep up the great work.
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
6 January 2020
This is the worst place I have ever worked. It is very much a school environment, no talking to each other, not food whatsoever at desks. The job security is horrific, you got to work everyday wondering if you will still have job. Please avoid and take any other job over this.
Pros
Going home
Cons
Everything
Was this review helpful?
Official response from Verastar
14 January 2020
We are always looking at way to improve for both current and existing staff. Therefore, we would like to look into the issues you have raised, if you could please provide further details to our HR Department (HR@verastar.co.uk)
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
6 July 2020
Same location
I worked there for a while, it was overall a good experience and did help me grow and met some nice people. But some newcomers start at a higher wage then others when all of you have similar or more experience and some of the employees make you feel uncomfortable and pressure you to do really well when the training they give is lacking strength. They give a one pitch works for everyone approach but that is not the case and people have individual differences which they don't take account for.
Pros
People
Cons
Management and System
Was this review helpful?