Sale and Associate (Former Employee) – Oxford – 20 March 2019
40% discount is awesome, fellow sales associates and most of the managers were so lovely (apart from a few who abused their power and were just plain rude), the job itself was alright, pretty boring but bearable for retail, we ALWAYS got kept much longer after our shift was supposed to end and they also basically refuse to give you the hours you're contracted, even if you specifically ask for them you'll still get like an extra 5 hours at least, which i know many of us found very frustrating considering we were balancing the job with school/uni, oh and the pay is awful, 6.95 an hour is pathetic for such a thriving billion dollar company that charges so much for its clothes.
Listen this place was a joke to work for. Even though you had a 100% attendance record and your work was satisfactory you were still overlooked for a full-time position. PS also you had to be the same complexion as the management
Womenswear Manager (Former Employee) – Bluewater – 22 January 2019
A typical day is very structured per hour but not planned efficiently to stores needs. The atmosphere of shop is demotivating and senior managers have no respect for staff nor fellow management. No praises given to staff/managers, always focus on giving negative feedback. Progression chain in urban is a joke, you only get promoted if you are 'liked' and have worked with area managers in the past. Salary is poor considering the turn over of stores. The store is always under staffed some days if your are a manager you can't even leave the shop on your lunch because of simply poor staffing schedules. They're interview process is crazy....they let sales assistants interview ????? Staff and managers don't stay normally any longer then 6-12 months because of simply ending up hating their jobs! Very unorganised and correct HR procedures are rarely carried out. Loss prevention is absolutely dismissed no correct training given to staff and managers. Everyone would moan how much they hate working there I never once heard someone say I love working for urban.
It was a great place to work for, celebrates creativity
Sales Associate (Former Employee) – Brighton, East Sussex – 1 January 2019
Was a great place to work but the management would never let you progress throughout the job, so there was no goals. Was not the most understanding on certain things Everyone was very friendly, you're allowed to wear what you want and it's a great company to work for as it's different to a lot of retail stores.
Work a lot of days, but mainly 5/4hr shifts, management are not great
Warehouse Operative (Former Employee) – Rushden – 21 December 2018
This jobs is as well work with clothes. This jobs intresting that are not very hard. This work requires more experience and English. It really is very good for advanced people. He may not be suitable as a beginner. Just that is my opinion. This work has great opportunities for improvement. Great team. I like it.
Assistant Store Manager (Former Employee) – London – 26 September 2018
Clashing personalities in upper management make for horrible pressure for managers and unhappy staff. Being told to do something for the sake of doing something is the norm. No investment in technological advancement. They pay the national minimum wage in London which should be illegal.
Women's Accessories Deputy Department Manager (Former Employee) – York – 11 September 2018
Great place to work for the young fashionables and great progression for staff who want to work their way up in retail, lots of opportunities. Management on the whole are approachable and create a great moral in stores. The benefits are good like holidays and discount, however the management pay needs to be looked at as it is very low compared to other retailers. Some operations need updating but on the whole great place to work if you want to enjoy going in to work every day.
Sales Associate (Former Employee) – Oxford Street – 4 July 2018
This was my first ever job and I was so excited to work here. The discount of 40% was great. However the work environment was depressing. Not al the staff and managers were friendly which made going to work less fun. It’s like the company only cares for your labour to receive large profits and in return they slap a 40% discount to compensate for the horrible staff environment. Would I recommend? Nope. I would rather work in a friendly staff environment who actually care about their employees and who are welcome. There was barely any basic training at the beginning. I understand you learn as you go, but it’s like they expect you to know everything and be perfect the first time. I would go into work tense but still willing to work my hardest and smile. And then I’ll come out of work in tears and just down and worthless.
Sales Assistant (Former Employee) – London – 20 June 2018
Enjoyable work however only complaint is that as a student I had specific times I could not work however there was little regard for this. Colleagues were generally very nice and managers were pleasant.
Sales Assistant (Former Employee) – Belfast – 18 June 2018
I’m this work place I would be asking customers about there interest on buying products and try to help them find what they are looking for I was able to resolve complaints and have each customer leave happy. The hardest part about this job was dealing with rude customers although I had a smile on my face. But the most enjoyable part of this job was being able to see a customer leave satisfied: