Learning and Development Consultant (Current Employee) – Birmingham – 10 June 2016
A typical day at OPG can be rather hectic like all other organisations, however the staff and managers all keep the customer at the heart of everything they do and it shows in the work they carry out. The work varies on the department you work in and cam be simple tasks as scanning or opening post to more complex legal decisions. No two roles are the same.
Whilst I have been with OPG I have learnt about lasting power of attorneys and how my initial role as a caseworker was important ensuring the best interests of the customer. My promotion into the L&D team has enabled me to develop my presentation skills along with giving me new skills in facilitation, coaching and mentoring.
The hardest part of the job is not forgetting the customers as everything we do in the business is to benefit them. while my new role takes me away from interacting with customers it is then even more important to ensure the training I develop and deliver remind the staff who attend the sessions that myself and the team are up skilling them to benefit our customers experience with us.
The most enjoyable part of the job is knowing that the training I deliver makes a difference to the staff and the customers.
Flexible working, additional benefits and the staff