Excellent service users, everything else is poor.
Support Workere (Current Employee) – Stafford – 7 September 2018
The job itself is rewarding on many levels. Job satisfaction is great from the point of view doing good. However being left alone with a name verbal service user for hours at a time can take its toll. Some staff refuse to work with the tougher service users which puts massive pressure on those who are willing to work with any of the service users because of this many days are repetitive and the same in a job that’s advertised as every day is different. Some staff get every weekend off while others work them all. Work/ life balance can be non existent at times, staff sickness is massive as is turnover. Hours are long, some days 14.5 hours with no breaks at all allocated, there can also be a minimum of 8.5 hours between shifts which can leave staff over tired and with low morale and motivation. The wage is a little above minimum, which for the work done is pathetic as days can be very intense. There is also little opportunity for promotion, opportunities are few and far between and when they do arise experience is ignored. If you work for turning point get used to being taken advantage of, false promises and always being in financially destitute. It is also easy to get injured in work, which will result in sickness and then you get no pay and SSP making paying bills next to impossible.
Support staff often run the services without any management in the buildings for days sometimes weeks at a time.
Appalling company that doesn’t care about staff and doesn’t know how to look after staff.
Service users who need you, plenty of overtime
Poor pay, long hours, no promotion, badly managed services, being paid incorrectly, management who don’t appreciate hard work, no breaks and a poor work/ life balance