Travel Advisor (Current Employee) – Cheshire – 30 January 2018
This job was not what I expected when I started. You are underpaid for the amount of effort you put in and work for just over £7ph. The targets are very high. You also get zero training and are just thrown into the deep end and are expected to find your own answers. Managment care more about the company than your well being. You do not get any time back for the extra hours you work. Getting time off from work is a joke as the managers request time off first and give you what is left. One weekend off a month if your lucky.
When I first started with the company I was in awe, I thought the training process was incredible, and I thought I’d found my career. Being 19 years old I thought it was great to be working for such a well known company. I started off part time, was thrown right in the deep end. I became an assistant manager after a year and worked in a few different shops. Let’s just say, after a while I realised the nevatives out weighed the positives. You do not get recognition for the hard work and hours you dedicate to the company, you’d be surprised the amount of times you don’t leave on time at the end of the day and you don’t get paid overtime, or get given the time back. They are quick to pull you in the office if you don’t have enough information on an enquiry, or if you were unable to close a sale or get insurance or extras added into the booking. The commission structure is a complete insult. You get an invidual target, as well as a shop target. if the shop doesn’t hit target, you don’t get your comission even if you hit your own personal target. Not a single penny. On the other hand, being an assistant manager it’s rare you get to sell - you sales manage and assist your manager in their day to day role. If the shop hits target, the advisors get their comission, the manager gets a bonus but as an assistant manager you get sweet nothing if you havent done much selling during that month. The wage is also disgusting. For an assistant manager I was on £16,000 a year.
Money off holidays per year
7 day trading, comission structure, wage, recognition for hard work, bitchiness.
AP query and processing associate (Former Employee) – swansea – 30 March 2018
I interviewed for TUI and was told I'd be contacted the following week...never received any communication after staring at phone for a week, recently met someone who had the same thoughtless arrogant unprofessional treatment.
Travel Advisor (Former Employee) – East Anglia – 7 March 2018
I only lasted for 4 months , high turnover of staff and easy to see why. You are expected to learn too much too quickly working part time hours. Not much support from management.Targets are unreasonable. Very poor customer service.Terrible company to work for.
Travel Advisor (Former Employee) – Welwyn Garden City, Hertfordshire – 22 February 2018
I lasted 2 months!! My main problem is that i was looking for 16/17 hours over 2/3 days to have a nice little part time job. The shifts are on a rota, NEVER the same week to week. i was finding i was in for a few hours 5 days out of 7 some weeks! Theres flexible & then theres ridiculous. Definitely not suitable for someone with children.
The other problem is that the job is SO underpaid. Minimum wage (which i dint mind) BUT they expect you to sell till you drop. They dont take lunch breaks and often stay over hours. For me the selling in itself i found easy , the problem comes with the booking systems!! There are SO many different ones, none tally up, so youre entering the same details again n again, and all are different!!! The other staff are also busy so there really isnt time for someone to sit with you while you learn!! The company is to blame, like everywhere these days they cut n cut to the bone. We had to even be the store cleaners, emptying bins & hoovering!!!! (no thanks)
The only thing that was good was the staff. They are lovely, and it was ashame to leave them. I really think its a role suited to young ambitious person, pre kids who can accept all the rules, compliance & constant targets.
Assistant Manager (Former Employee) – Birmingham, West Midlands – 13 February 2018
I worked in a large store for 2 years followed by a small store for 4 years as management. I have never worked in a company where "face fitting" has been such an issue. Targets are unrealistic and if your face doesn't fit higher management will come down on you heavily, whilst if you're part of the "clique" you can get away with murder.
Job is very high pressure with very little thanks, you are expected to spin so many plates it's exhausting. Travel is not a well paid career but for the stress and hours put into this company for under £8 an hour - as management - it was laughable. Long hours, breaks forgone and hours of unpaid overtime.
They sell a FANTASTIC product and I was proud to work for them based on this. As a holiday company they are top tier but I would not recommend anyone to work for them.
Small holiday concessions, decent staff exchange rate, you'll be able to leave one day.
Long hours, low pay, cliques in staff, little training provided.
Travel Agent (Former Employee) – Lancashire – 2 January 2018
Be prepared for long hours and if you have to stay with a customer you never get the time back. The salary does not match the stress that you are put under for targets, jobs and you must follow the rules word for word otherwise you’ll be investigated. The fun part watch what you say to your boss- they might slab you in the back!!
Only thing free concession off holidays (is it worth it-NOPE)
Customer Service Advisor (Former Employee) – Luton, Bedfordshire – 8 December 2017
Worked here on a year contract and loved it, people are great to work with and it’s a fun atmosphere. Would 100% go back. The salary was a bit of a downfall but the environment makes up for it with great progression routes
Travel Agent (Current Employee) – North West – 30 November 2017
Great place to work if you can work well under certain pressures and towards targets. There are some benefits of travel through work and a concession scheme based on how long you have worked for the company. If you are looking for career progression there are many opportunities and I have always felt fully supported in this.
working for TUi has been an amazing opportunity, from coming to work in beautiful nurseries to looking after so many different aged children. each day is different from health and safety checks to delivering equipment to sensory and creative activities every day.
Overseas holiday representative (Current Employee) – The Algarve – 1 October 2017
Working for TUI group is an amazing oppurtunity however the job role is incredibly difficult. As overseas holiday Representative you are constantly expected to be smiling whether it is 4am or 10pm, you will deal with a mix of people but the experiences you get are amazing and once in a life time.
Crew Training Standard Administrator (Current Employee) – Luton, Bedfordshire – 22 June 2017
It has been a great experience to work for Thomson, i have really felt welcome, and working with different types of people. The company is great for career progression and there are a lot of opportunities available in this company.
Travel Consultant (Former Employee) – Leeds, West Yorkshire – 9 May 2017
Enjoyed working for TUI but the training could have been better. I was trained on the new systems but unfortunately I was still expected to use the old computer booking system for some aspects of the job.