TSG Building Services plc Employee Reviews

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Brilliant Family Run Business
Operations Manager (Current Employee) –  Potters Bar, Hertfordshire14 April 2018
TSG can be a challenging place to work at times but overall the Family ethos runs through the business from top to bottom. Some Senior management isn't great but with a renewed focus the company will push on and create a better working environment along with better end product to the customers. I have enjoyed the Family feel throughout the company.
Pros
Valued member of team from Senior Management down
Cons
Long Hours when things are difficult which can be often
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fun
adminstrator (Current Employee) –  London, Greater London27 February 2018
tsg is a very good company to work for it is a small family run business where everyone looks out for each other. there is also a lot of opportunity to progress
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Not A Great Place To Work
Call Centre Operator (Former Employee) –  Potters Bar21 February 2018
The management are ruthless and the staff are unhappy- There is no compassion for the social housing tenants that they claim to be trying to help. Overall horrible place to work
Pros
Burger van accross the road
Cons
Just rude and nasty
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Its their dodgy managers / directors
Heating Engineer (Former Employee) –  London, Greater London18 January 2018
They take new people on and throw them out to face angry tenants on day one, without any training. Their call centre regularly closes calls without telling tenants and then blame their plumbing and heating engineers when repairs are not carried out.

Its a company run by a close knit family and they just use everyone to maximise profits. They subcontract to lots of housing providers because they undercut everyone else but fail to deliver because they are not prepared. No training given for employees.

Customer complaints are simply binned and not logged.

Something should be done about their directors; they belong behind bars.
Pros
Based within the M25
Cons
Far too many to list - never again
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Great place
Accounts Assistant/Purchase Ledger (Former Employee) –  London, England31 May 2017
Great place, busy, fantastic office overall. I learnt a lot here as this was my first proper office job. I really enjoyed fat fridays paid for by the CEO
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Working day
Contracts Manager (Current Employee) –  Bedford, Bedfordshire26 May 2017
I have been working work TSG for 19+ I commute every day to Bedford, Where I a run the contract, I have enjoyed every moment of being there, I,m 63 this year and would just like to slow down, and just want a part time job nearer home
Pros
Good salary
Cons
long driving each day
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Cowboys
Sub contractor (Former Employee) –  Surrey16 August 2016
This company are a bunch of cowboys who underpriced tenders so they get them then get sub contractors in and pay them ok money but treated like slaves and threats all the time with hold money from you so dangled like a carrot then when contract not being renewed they knock everybody all trades and just employ other people.

So be warned they falsify asbestos reports and health and safety is not used at all so stay away they are cowboys and have not paid over 250k from what we have heard probably many more and more poor innocent companies and people to come.

Trading standards need to clamp down on these idiots and druggies at head office and on site.
Pros
None
Cons
Dont pay
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Lots of travelling , under valued, very stressful.
Gas Engineer (Former Employee) –  Bedfordshire15 July 2016
Massive selection of boilers to work on, hassled constantly by the office. I was told the director said I must do the work on several occasions as a light threat.

Call out is horrible, you will not see your family or friends for the whole week your on it. But the money is good.

Good group of lads, contract managers and lead engineers.

Constant support from fellow engineer's.

Central office is a joke, once had a text from the office advising me at 3pm on a Friday we had 42 breakdowns in.
Pros
Money is good. Nice van. Uniform. Good group of engineers.
Cons
Long hours. High pressure. Call centre is terrible. Too many 'must do' jobs. Travelling all over.
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Fast paced and stressful
Contracts Coordinator (Former Employee) –  Potters Bar, ENG30 October 2015
A typical day at work would have you answering the phone a hundred times a day to tenants reporting breakdowns in their boilers or having a lack of heating or hot water for whatever reason. You can imagine the type of mood the majority of the customers are going to be in because of such incidents..

You'd be raising jobs and allocating them to the correct engineers in the right areas on days and times that are suitable for both, engineer and tenant. You are also required to call large lists of tenants to book in service appointments for annual gas safety checks to be done. You'll come across loads of answer phones and loads of tenants who can't make the time or day that you are offering, for various reasons.

There is a lot of work to do & it's non-stop!.. (This review is based on summer time - which is meant to be the quietest time of the year apparently...)

Management go about their business and don't particularly interact with other staff too much, unless you approach them.

I learned about how gas engineers work their daily schedules and the problems that arise in their jobs & learned more about boilers, the parts they contain and what those parts are for.

To do this job properly, you need to be able to know what engineers cover what parts of London and other parts of the UK ect. You also need to know what the engineers specify in (servicing only, breakdowns, plumbing) in order to delegate jobs efficiently without problems.

You need to be a fast typer with good attention to detail and good listening skills when listening to the problems that the tenants are
  more... experiencing.

The hardest parts of the job are being able to hit the ground running, as you are expected to pick up every aspect of the job extremely quickly whilst being given minimal training time and minimal training quality.

The most enjoyable parts of the job are when you can satisfy customers and they are grateful for it. They verbally thank you and you can hear the relief in their voices.

It's also great when you can keep in high spirits with your team members sitting beside you, and you can perk each other up when the atmosphere starts to dip a bit.
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Pros
Busy office environment, good members of staff, satisfaction of resolving a customer's problems, potential to move into other areas of the company
Cons
Lack of training given, thrown in the deep end, constantly stressed and grumpy staff, badly organized company, ridiculously busy all of the time, customers can be rude and abusive, no canteen or vending machines on site
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Good Hourly Rate Ruined by Callout
Gas Engineer (Former Employee) –  Various18 October 2015
Competitive hourly rate and left alone to complete your days work but poorly managed and pay can be an issue. Callout is paid via a flat rate 'stand-by' payment with no hourly pay regardless of travel or time on the tools which means on winter weekends you could be earning the equivalent of minimum wage or less!
Pros
Usually left alone to work throughout the day
Cons
Lack of callout hourly rate
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tsg
Gas installation engineer (Current Employee) –  Potters Bar, ENG21 May 2015
great firm to work for. Constant supply of work and overtime available.Communication between engineer's and office staff very good.
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Good company to work for.
Gas service and breakdown engineer (Former Employee) –  London20 October 2014
Good company to work for. Good earning potential. Well established company.
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energectic fun working
gas engineer (Current Employee) –  london15 April 2014
hard working day to day carrying out serviving breakdowns on all kinds of central heating systms and boilers
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busy and organised
responsive maintenance co ordinator (Current Employee) –  Potters Bar, ENG10 October 2013
Booking and allocating work organising work for my engineers and technicians out in the field. Liaising and dealing with the client and operative queries.
Data entry, ensuring escalations and complaints are dealt with in a professional manner. occasionally dealing with stressful situations/upset callers and to be able to effectively control the telephone conversation by applying proper telephone etiquette. Running specific reports for the client and customer services manager.
Pros
Bonus
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Overall rating

2.7
Based on 15 reviews
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