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TSB Employee Reviews

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United Kingdom185 reviews
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3.0
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Repetitive and boring. processing payments non stop for hour on end, day in day out. although there was a free coffee/tea machine when ever you wanted
Pros
free coffee
Cons
boring
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2.0
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after 1 month training, took stressful calls, rude customers & broken systems, blamed for fraudsters getting through bank security, no extra training given or help from managers, very stressful place to work with less pay than other banks
Pros
3 brakes in the day
Cons
awkward shift rotation, low pay, stressful calls
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2.0
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Job would have been fine as it paid well and actual work was manageable, but the management made this place unbearable. I was a subcontractor working under a Big 5 company and the Ops and senior Ops managers ran the place into the ground.
Pros
Good pay
Cons
Terrible management
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1.0
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Difficult to progress in this company unless you know the right people or have some family contacts with management.
Even though you may work hard, your commitment doesn't get recognised.
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1.0
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Hounded out.
They want quantity over quality.

Left for another job closer to home.

Team management were not subtle, call reviews done at your desk whilst everyone was listening.

Made you listen to calls in front of everyone and belittled you.


Your face had to fit!!!!!
Pros
Nice team mates.
Cons
Unprofessional
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2.0
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The regional management team were very much 'bullies'. Bullying over phone calls so no paper trace was ever recorded.

The culture is one of putting poor people into poorer situations. It was very much a case of someone coming in for a loan, and you having to try and give them more for sales targets. Was also taught to talk about cancer for life insurance




I
Pros
Short Days
Cons
Ripping people off
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4.0
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Typical day at work was often stressful yet enjoyable as it was challenging and required you to think on your feet. Lots of opportunities to further your career both within the department and outside of it.
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5.0
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Great staff excellent work environment. Been working for the company for over 25 years sadly been made redundant and will miss the place a lot along with friendly customers and staff
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1.0
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Where to begin... I worked at TSB for a year and working at TSB was a mind numbingly boring job after having been promised to be conducting interviews got left stuck on the till usually alone all day. Communication from top to bottom is very poor and expect to seldom finish on time. Management will tell you two different things and everything is very tickbox and outdated. The system that they use 'Proteo' is full of faults and glitches and is not very user friendly. You are vastly underpaid for the amount of work that you are expected to do and you'd get better pay doing other retail jobs that has a lot less workload and lot less stress to it. Most staff are unhappy there and people from other departments such as Fraud expect you to do their job with little to no thanks. A lot of cuts and job losses and can expect more in the future. Oh and do not believe for a second when they say that there is no sales as you quickly find out that they are 'Expectations' which is just their corporate phrase for targets to get people booked in and to open up new products. Be prepared to try and push sales for loans and Credit cards as well. Very poor breaks with only a lunch break with no other breaks in between. In a nutshell avoid at all costs unless you want a boring, sales driven job where you dread going into work every day.
Cons
pay, management, never finish on time, sales driven, boring
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1.0
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Customer Service Consultant - Gloucester

Poor training provided and as a result me and my colleagues did not feel confident within our role. The managers will blame you for incompetency when realistically the training they provided just wasn't good enough.
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5.0
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Understanding managers, great work colleagues, wonderful team. Always encouraged and praised well by all members of employees. Always a chance to learn
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5.0
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Enjoyed my time at Tsb’s There are tests each week to help with your knowledge. You need to be a team player and approachable from customers to staff.
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3.0
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A sales driven culture where the most valued are the biggest sellers then they said they wanted to remove that culture but are currently in the process of reintroducing it
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1.0
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Fun working environment

Highly Recommended for those who are in education. they can work around your uni timetable and work like and provide a good balance.
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2.0
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Poor management and bringing back sales culture is leading to very unhappy staff. Restructure means limited route of career progression and limited pay rises means salary not as good as it once was.
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5.0
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A professional company to work for with high emphasis on colleague engagement and development. The company has a great work / life balance culture....
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2.0
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Since splitting from lloyds bank tsb has rapidly gone down hill as a company to work for. No forward planning or forward thinking through the entire company
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2.0
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When I worked here, it was during the very stressful time. The systems where not working properly and there was constant issues and complaints. Which made our lives unbearable. I could go home and worry
Pros
Great experience for working under pressure
Cons
Very stressful and crazy shifts that are not easy to change. No work life balance.
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5.0
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TSB has a good culture behind it. It's a bank currently recovering from it's IT migration. It looks out for its staff and they have good equality policies in place.
Pros
equality
Cons
low bonus due to profit loss
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5.0
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Tsb has been the best company i have worked. Their passion for their customers and us as Partners in TSB comes second to non. They have been fully supportive of me taking VR to support a life change and a different work life balance.
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4.0
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It was better as I was employed via reed agency and ended up having an easier interview and actually a better starting salary than if I was a direct employee.
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