Good foot in the door for customer service roles
Customer Service Advisor (Former Employee) – Sunderland – 16 February 2017
A typical day would be logging on and start to take calls straight away. Constantly taking calls, one after another. All different types of queries dealing with multiple systems and codes.
The management always kept an eye on you, made sure you were hitting calls times which I don't think was fair if you're only one week into working.
Hardest part of the job was learning the systems, they threw you into it, you learnt the system as you were taking calls because they 'had no mock system' for you to practice on but other systems they did. It was nice to interact with everyone, you're all seated very close together.
Training was 2 weeks, unpaid, not enough compared what you actually have to deal with on the phones.
Lovely staff, relaxed environment & good hours.
Terrible training, low pay & high expectations of new starters.