TSB Banking Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun
Bank staff (Current Employee) –  Sunderland, Tyne and Wear25 March 2018
good secure job with good holiday allowance and an understanding management also comes along with additional opportunity's to help you grow/go further within the company as a business
Pros
additional benefits
Cons
weekends required
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
False sense of security given
Customer Service Consultant (Former Employee) –  UK31 January 2018
Loved the content of my job, however was constantly picked on by management. Despite highly and consistently achieving, very rarely praised, if ever. Severe lack of communication and organisation. Patronising management. I knew more about the role than my own manager, who constantly doubted me (my results more than proved my worth). Environment like a high school playground.
Pros
Free coffee in vending machines
Cons
Where to begin...
Was this review helpful?Yes 15No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Admin assistant
Admin Assistant (Former Employee) –  London, Greater London29 December 2017
Work as administrator for 2 months , was a contracted job . Really good and friendly staff . Enjoyed each and every moment to work as assistant, was little bit easier because of the two year previous experience
Pros
Good experience
Cons
Travel
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Toxic working culture
Advsior (Former Employee) –  North East21 December 2017
A very toxic company from bottom to top. Management is mainly from the Lloyds TSB days and they all want to defends their own positions in doing so not supporting new staff members who want to advance. It’s a case of who you know not what you know. They’re all defending their little bits of territory.

Unfortunately the salaries are very low for the work load and management move the goal posts every year to avoid paying out bonuses.

A very negative and difficult company to work for in a shrinking industry. It’s time to get out of Banking, not in.
Pros
None
Cons
The bank and all it stands for.
Was this review helpful?Yes 11No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Awful management
Mortgage Consultant (Former Employee) –  Gloucester, Gloucestershire19 December 2017
The partners made the job for me however, the management are bullies. They are all for each other and once they have someone to pick on they don’t stop until you feel completely beaten as a person.

When bought up to higher management it was brushed under the carpet as it seemed it was too much like hard work to replace the manager the whole team had a problem with.

Mortgage services has been labelled for being the worst department to work for and I agree. If you are applying for a job in a different department then go for it - stay clear of mortgage services. I left the job within 10 months because of being badly bullied!
Pros
Nice partners
Cons
Awful management
Was this review helpful?Yes 6NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Spend MI Analyst/Systems Support Analyst (Former Employee) –  Gloucester, Gloucestershire8 December 2017
Really enjoyed working for TSB, fresh place to work and develop skills in the time I was there. One of the best places I worked in personally. I only left to pursue a local role that turned out to be a bad one.
Pros
Good work environment
Cons
Lower salary than elsewhere & location
Was this review helpful?YesNo 4Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Nice big offices, useless management!
Telephone Banking Advisor (Former Employee) –  Edinburgh18 September 2017
Contacting customers to review applications, dealing with inbound queries.
Listeneing to customers issues and explaining bank processes.
Managers fairly useless a lot of the time!!
Pros
Subsidised canteen
Cons
Dont like being on a hamster's wheel
Was this review helpful?Yes 3NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good
tb (Current Employee) –  Sunderland, Tyne and Wear5 August 2017
great company to work for, never had a problem with them and they provide excellent training and development. Had a great time working here and would highly reccomend
Was this review helpful?Yes 1No 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Love The People
Customer Service Advisor (Current Employee) –  Swansea14 July 2017
Colleagues are so supportive and very trustworthy. Different rules for different people. Management could improve however some sole members will listen and care for your needs. Main downfall is the shift pattern. Its hard to change or amend your shift pattern when you have it. The centre is open every bank holiday and christmas day.
Pros
Shift Schedule
Cons
Colleagues
Was this review helpful?YesNo 4Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Awful company to work for
Bank Clerk (Current Employee) –  Sawbridgeworth, Hertfordshire4 July 2017
Do not appreciate hard working staff and pay the people that work the hardest very little with no appreciation. Anyone that starts at this company must ask for more money as there starting salary as you will be promised a payrise but will never receive it
Cons
Terrible pay
Was this review helpful?Yes 8NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good company to work for
Bank staff (Former Employee) –  Sheffield8 March 2017
Busy days. Variety of different roles to learn. Opportunity to progress with your career. Chance to move around different offices or branches. There is a lot to learn however resources and training is very good
Pros
Good pension sceme
Cons
No job security
Was this review helpful?Yes 1No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Glad to leave
MI Ops (Former Employee) –  Bristol, Bristol5 March 2017
Poor training structure. New staff trained by inexperienced staff. Saw people crying a several occasions due to lack of support and training putting them under pressure. Senior staff did what they could and answered questions all day but didn't have the power to make any decisions. Management always stressed with reports which made you feel like you couldn't speak to them. Pay is poor for the job and what is expected of you.
Pros
TSB mini bus from Parkway
Cons
Poor pay, no direction, poor training, terrible systems
Was this review helpful?Yes 16No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good foot in the door for customer service roles
Customer Service Advisor (Former Employee) –  Sunderland16 February 2017
A typical day would be logging on and start to take calls straight away. Constantly taking calls, one after another. All different types of queries dealing with multiple systems and codes.
The management always kept an eye on you, made sure you were hitting calls times which I don't think was fair if you're only one week into working.
Hardest part of the job was learning the systems, they threw you into it, you learnt the system as you were taking calls because they 'had no mock system' for you to practice on but other systems they did. It was nice to interact with everyone, you're all seated very close together.

Training was 2 weeks, unpaid, not enough compared what you actually have to deal with on the phones.
Pros
Lovely staff, relaxed environment & good hours.
Cons
Terrible training, low pay & high expectations of new starters.
Was this review helpful?Yes 32No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
horrific management by numbers
Relationship Manager (Former Employee) –  Edinburgh City, Midlothian30 January 2017
Awful place to work. Focus is on doing it by a ridiculously overly complicated rule book, and not by people or customers needs.

A culture where you are scared of making a mistake and crucified when one occurs.
Pros
little
Cons
rigidity, lack of freedom of expression, untrustworthy management
Was this review helpful?Yes 19NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Branch based
Bank staff (Current Employee) –  Worcester, Worcestershire2 January 2017
This is an employer that listens to their employees and will work to get the right work life balance. Good induction training but find on the job training more useful. Good support from management in branch everyone wants to get you to the right level.
Good pay and benefits which are reflected in the job adverts as you get flexible benefits good holidays too.
Was this review helpful?Yes 3No 4Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Training terrible!!
Telephone Banking Advisor (Former Employee) –  Sunderland27 October 2016
The company itself has a positive atmosphere. How ever after the 3 week training your thrown in the deepend to sink or swim.

I worked on the phones but the guidence and support are turned back to you to find the answers whilst under pressure to give the customer the information they require. They encourage you to be assertive on the phones, however if the product knowledge is unfamiliar, little support is given and lacking in confidence soon shows which makes you feel incompetent.

Many of the people I trained this felt this way.
Was this review helpful?Yes 32NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible training. Expectation is high.
Bank Clerk (Current Employee) –  Gloucestershire24 September 2016
The training is the worst I've come across, left to it and learn by yourself. Constantly short staffed. Expectation is extremely high and lead with a stick not a carrot. This is based on branch.
Pros
Flexible working hours, potential to progress
Cons
Pay for management is not good, training is awful
Was this review helpful?Yes 23No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Amazing Work Experience
Work Experience Placement (Former Employee) –  London29 July 2016
My placement was work experience. As I would like to pursue a career in finance, I signed up to TSB. Although tasks were limited, watching the employees serve customers and understand difficult situations and quickly finding solutions. The employees there were so friendly and entertaining in the long hours. They are very factual and can explain and answer any question you have.
I learnt about the procedures that a bank has to complete in order to be updated and running smoothly. There were no difficult parts in this placement. The bank is easy to get to.
Was this review helpful?Yes 18No 17Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great work place
Cashier (Former Employee) –  Bolton4 July 2016
It is a good place to do work experience. friendly staff. professional environment. busy on Mondays&Fridays.
Pros
professional enviroment
Cons
long hours
Was this review helpful?Yes 14No 13Report

See more TSB Banking reviews

You may want to try:

Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at TSB Banking. Our community is ready to answer.

Ask a Question

Overall rating

2.8
Based on 21 reviews
54
43
34
24
16

Ratings by category

3.2Work/Life Balance
2.9Salary/Benefits
3.0Job Security/Advancement
2.8Management
3.1Culture

TSB Banking Reviews by Location