Driven by PCN's
This company had various departments, I worked in the parking department which was driven by the amount of penalty charge notices issued to vehicles in contravention.
Working shifts 23.00 - 10.00, 14.30 -00.30 and 05.00 -15.00 with 3 days off.
Working in Leicester Square meant that there was always something happening and I was always central to the nightlife. This also meant that I had to deal with drunken customers and sometimes violence.
Being the first on scene meant I worked closely with the police and gave evidence when necessary.
Liaising with local businesses and residents was the highlight of this role as they were always welcoming and professional.
This role allowed me to speak to people I would usually not such as the homeless, casino owners, buskers, etc.. and allowed me to learn new things about people. Through this role I was able to develop my customer service skills and my conflict management skills.
building relationships with local business and residents
unsocialble working hours and weekly shift changes