Transport for London Work-Life Balance reviews

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4.0
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Great for Job Security bad for Family
Customer Service Supervisor 1 (Former Employee) –  London, Greater London27 November 2018
TFL, specifically London Underground is great for job security and good money but social life takes a big hit when working all kinds of shifts and most weekends. So if you have no other skills, its a good place to work but if you are young and want to grow in life and think big...this is not the place. There is no appreciation for personal performance or clear career progression path.
Pros
Free Travel, Job Security, Great Pension plan
Cons
Shift Work, Weekend work, Dealing with unsociable people all the time
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2.0
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Designed to keep union weak and staff morale low
Customer Service Assistant (Former Employee) –  London, Greater London17 November 2018
TfL may be seen as a great company to work for, depending on your role and perspective.

If you want to be reasonably well paid, then yes, it is, in comparison to other government and some private organisations. If you want good benefits, the free travel is great and there's a decent pension, provided you stay within the company for the rest of your working life.

Now onto the other things which you will likely only hear from operational staff. You know, the ones who keep London underground from stalling to a complete halt when the ancient trains fail. There is ZERO work/life balance. You will be lied to and abused by members of the public and you will come to hate people, you will live for that ever so distant day off, and be incredibly tired each day at work.

Your only support line are your colleagues, as they live and breathe the same conditions as you. But TfL's 'policy' of moving staff on as soon as or before they even settle, coupled with movement of staff who are desperately searching for a location which offers better shifts and management, means that staff have low morale and low support.

Most staff get stuck because of the benefits. But they are either desperately unhappy with the shifts, brainwashed into thinking it doesn't get any better than this outside of TfL, and complacent in being in a job with union protection, free travel and never having to take your work home with you.

On average, chances of progression are slim (you could end up waiting over ten years for a chance at promotion) if you're lucky enough to be selected (pass rates for assessments
  more... and interviews are unreasonably high). The management is a shambles and the politics is ridiculous. That being said, most of the staff are really nice people.

So to sum up, the operational roles in TfL are not great, unless money is your only desire. Also, the benefits are there because the unions fight for them, not because TfL care about their employees. And with the recent changes in the way London Underground work, union strength is waning. You often hear people say it used to be a great place to work, but those days are a distant dream.
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Pros
Staff travel; Pension
Cons
No work/life balance; bad management; politics
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4.0
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Working for TfL
Senior ICT Project Manager (Former Employee) –  London13 November 2018
A very fast paced organization at the cutting edge of technology and advanced road, rail and underground monitoring and management.. A fantastic team and great management.
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4.0
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Job Satisfaction
Compliance Administrator (Current Employee) –  London12 November 2018
Working for TfL gives a sense of meaning. That you make a difference to the running of the transport system that keeps London moving.

Lot of benefits and opportunities to move within the company is convenient and encouraged
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4.0
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Frinedly place to work overall
Lead Planner/Planning Manager (Current Employee) –  London, Greater London30 October 2018
an enjoyable place to work with a good work,life balance. However as it is client side work the learning is very limited. The company invests in developing its employees where possible.
Pros
smart working, flexible working
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5.0
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TfL is a good employee for the reasons below.
Service Analyst (Current Employee) –  London, Greater London27 October 2018
TfL is a vibrant place to work while keeping London moving 24 hours a day 365 days a year. Iam proud to work for a company that plays a big part in the lives of Londoners and visitors alike.
I work in a diverse and dynamic environment in a very large organisation where there is flexibility to move around departments to broaden skills and knowledge.
There is ongoing company funded training which enables me to have the necessary skills to perform my job to an optimum level. TfL supports a good work life balance for its employees.
Pros
Promote growth and development
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5.0
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Productive and Fun Workplace
Information Analyst (Former Employee) –  North Greenwich Station23 October 2018
Lovely Place to Work Very Good People interesting bunch of characters. I enjoyed working here I learnt a lot about myself and really enjoyed every minute of it I was able to work hard and enjoy all my challenges.
Pros
Long Hours
Cons
Long Hours
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5.0
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Productive and Fun Workplace
Information Analyst (Former Employee) –  North Greenwich Station9 October 2018
Great place to work a lot to learn many skills to learn on the job and also a lot to do. I enjoyed my time here and will work here again if I am given the chance. I also loved the atmosphere and the staff members I worked with on site.
Pros
Free Lunches
Cons
Long Hours
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4.0
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Great security, rewards and support
Manager (Current Employee) –  London, Greater London4 October 2018
A range of opportunities available in this wide ranging, expanse of varying roles. Great opportunities for progression, and development, with great managerial support.
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5.0
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Innovative and fun workplace
Behaviour Change Project Executive (Former Employee) –  London1 October 2018
TfL is an exceptional organisation to work for that offers you the chance to make a difference for all Londoners and visitors to the capital. Managers are open and available & encourage you to take control of the projects that you are working on.
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1.0
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Don't work for TfL unless you don't want life outside of work
Customer Service Assistant (Former Employee) –  Stations22 September 2018
This has got to be the worst company I have ever worked for, TfL do not care about their employees, working 7 days in a row constantly doing extreme hours is no way to live a life. Some shift patterns would be 7 days of 5am starts, 1 day off, 1 day starting at 9am-5pm then 1 day off then 7 days on again but this time starting at 5pm and finishing at 1am, where is the work/life balance there? Also getting to and from work at those hours is difficult, TfL do offer a taxi service to work and home, but it's more than likely not going to be a direct taxi, you get dropped off at points along the way home and pick up different taxis, a 30 min journey can usually take anything up to 2 hours, for some this is their only option to get home, leaving staff standing in areas like lewisham or Brixton waiting for their connecting taxis for sometimes at least an hour putting them at risk during the early hours of the morning. This company doesn't care for its staff unless they are at the top of the company, thousands of staff apply for the same jobs when they come out so chances of moving up within the company are slim. Benchmarks for exams you have to pass to get to interview stages are ridiculously high, i.e. 97% pass mark to get to the next stage. Public are rude, you are told to not defend yourself if someone goes to hit you otherwise if you do you will be sacked. Staff morale in most stations is generally low. Staff that like the job seem to have been brainwashed into thinking it's a good company to work for, money is ok, but for the hours staff do it should be more. I could sit here all  more... day listing all the things wrong with the company but I would probably need longer than a day!!! It is a company I would not recommend, the pension is good that is about it, but who wants to live their life working 30 odd years doing those hours? You probably wouldn't see much of the pension as probably won't last long after retirement from working all the unsocial hours all your life.  less
Pros
Free travel only if you live within the tube map network, if you live on national rail within the zones you have to pay for your travel, so not that much of a pro really.
Cons
Shift work, working 7 days in a row all the time, rarely any weekends off, impossible to progress, unless you happen to know people in the right places, boring job, finishing at 0100am and starting at 5am, which means up at around 0230am for work and home at 0230am on a 0100am finish, the company don't care about your welfare, there is no work life balance.
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4.0
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productive workplace
Assistant (Former Employee) –  Stratford5 August 2018
The work experience week helped me gain lots of knowledge about coordinations and planning that should be done before accomplimshing the job. It also taught me that making relationships with collegues at work could help increase the efficiency of the job.
Pros
can make friends easily
Cons
far from home
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4.0
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TFL Review
Statutory and Licensing Approvals Officer (Former Employee) –  London, Greater London1 August 2018
Great Benefits, Good work life balance, good management, great work life balance, short working day only 7.5 hours.
Great opportunities for advancement and training.
Pros
flexible hours
Cons
central london
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4.0
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Good place to work
SAP Data Management Analyst (Former Employee) –  London, Greater London1 June 2018
Working within TfL you had a good worklife balance. Managers actively encourage personal development. The benefits are good however the pay doesn't actively reflect the work you do.

Unfortunately due to the nature of the company, it can become very political at the higher levels with budgeting and recruitment.
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4.0
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Excellent company and benefits
Regional Support Manager (Former Employee) –  London25 May 2018
Good work life balance, excellent benefits and staff and customer focused. Good IT systems and process. Good staff progression and regular training for current and new positions.
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4.0
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Great place to work
Portfolio Manager (Former Employee) –  London21 May 2018
I enjoyed my 3 years at TfL and commend the company for its use of technology to better serve the people of London. For me it was a rewarding experience.
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5.0
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Productive and Fun Workplace
Information Analyst (Current Employee) –  London10 May 2018
Productive and fun inputting data in systems. Friendly environment and very good staff to work with. Enjoyable learnt a lot. I also had the privilege to learn about some new and amazing systems.

Moving forward given the opportunity to work again with this company I would grab it with both hands.
Pros
Free Lunches
Cons
Long Hours
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4.0
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Solid working environment
Graduate Project Manager (Former Employee) –  London10 May 2018
All the security you'd expect from a large organisation, with the commensurate downside of bureaucracy. Lots of nice people and some very interesting projects.
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4.0
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Supportive and fun place to work
Operational Policy Manager (Current Employee) –  London28 April 2018
Line management is supportive. Workplace culture is positive. Political pressure can be difficult. Lots of opportunities for advancement. Development is encouraged.
Pros
Work-life balance
Cons
Political pressure
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5.0
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Best company around
Special Projects / Fleet Manager All Lines (Former Employee) –  London15 April 2018
Nice company with progressive ideas and standards. They try hard and change as required good people and good job opportunities as well.
Good in all respects.
Pros
Travel, locations etc
Cons
Can be shift work.
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Overall rating

4.2
Based on 273 reviews
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4.2Work/Life Balance
4.3Salary/Benefits
3.7Job Security/Advancement
3.6Management
3.8Culture

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