Transport for London Employee Reviews

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Designed to keep union weak and staff morale low
Customer Service Assistant (Former Employee) –  London, Greater London17 November 2018
TfL may be seen as a great company to work for, depending on your role and perspective.

If you want to be reasonably well paid, then yes, it is, in comparison to other government and some private organisations. If you want good benefits, the free travel is great and there's a decent pension, provided you stay within the company for the rest of your working life.

Now onto the other things which you will likely only hear from operational staff. You know, the ones who keep London underground from stalling to a complete halt when the ancient trains fail. There is ZERO work/life balance. You will be lied to and abused by members of the public and you will come to hate people, you will live for that ever so distant day off, and be incredibly tired each day at work.

Your only support line are your colleagues, as they live and breathe the same conditions as you. But TfL's 'policy' of moving staff on as soon as or before they even settle, coupled with movement of staff who are desperately searching for a location which offers better shifts and management, means that staff have low morale and low support.

Most staff get stuck because of the benefits. But they are either desperately unhappy with the shifts, brainwashed into thinking it doesn't get any better than this outside of TfL, and complacent in being in a job with union protection, free travel and never having to take your work home with you.

On average, chances of progression are slim (you could end up waiting over ten years for a chance at promotion) if you're lucky enough to be selected (pass rates for assessments
  more... and interviews are unreasonably high). The management is a shambles and the politics is ridiculous. That being said, most of the staff are really nice people.

So to sum up, the operational roles in TfL are not great, unless money is your only desire. Also, the benefits are there because the unions fight for them, not because TfL care about their employees. And with the recent changes in the way London Underground work, union strength is waning. You often hear people say it used to be a great place to work, but those days are a distant dream.
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Pros
Staff travel; Pension
Cons
No work/life balance; bad management; politics
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Too much internal politics
Customer Service Adviser (Current Employee) –  London12 November 2018
For a company that boasts a high level of Customer Service, Transport for London is shambles internally. There is a ridiculous level of red tape and favoritism resulting in huge pay gaps from one band to the next. Promotions are handed based on connections rather than skill and proactive efforts to get yourself recognized are ignored as you identify yourself as a potential threat to senior management through job competition.

As a non-permanent employee you also get no benefits what-so-ever. Compared to completely free travel, better healthcare, private pensions and even personal loan options for all permanent staff, non-permanent members get none of the above.
Pros
None.
Cons
Unbalanced pay, zero promotion prospects, favoritism based on connections, high risk of job loss if you speak up.
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4.0
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TFL Review
Statutory and Licensing Approvals Officer (Former Employee) –  London, Greater London1 August 2018
Great Benefits, Good work life balance, good management, great work life balance, short working day only 7.5 hours.
Great opportunities for advancement and training.
Pros
flexible hours
Cons
central london
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4.0
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Job Satisfaction
Compliance Administrator (Current Employee) –  London12 November 2018
Working for TfL gives a sense of meaning. That you make a difference to the running of the transport system that keeps London moving.

Lot of benefits and opportunities to move within the company is convenient and encouraged
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4.0
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General Work Review
Electrical&Mechanical Building Services Engineer (Current Employee) –  Stratford, Greater London10 January 2019
Not too bad.
Enjoyable work environment
Good (not great) travel benefits
Helpful teams
Understanding Managers
Not enough room to learn however.
Work can be monotonous
Pros
Great teams to work with
Cons
No opportunities for progression
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4.0
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Review
Customer Service Manager (Former Employee) –  Charing Cross Station23 January 2019
Very good employer. Interesting and fulfilling career. People chosen and promoted on merit with no racism, sexism or ageism. Good work package with free travel and good pension.
Pros
Excellent fair company
Cons
Shift work
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4.0
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Supportive and fun place to work
Operational Policy Manager (Current Employee) –  London28 April 2018
Line management is supportive. Workplace culture is positive. Political pressure can be difficult. Lots of opportunities for advancement. Development is encouraged.
Pros
Work-life balance
Cons
Political pressure
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4.0
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Great for Job Security bad for Family
Customer Service Supervisor 1 (Former Employee) –  London, Greater London27 November 2018
TFL, specifically London Underground is great for job security and good money but social life takes a big hit when working all kinds of shifts and most weekends. So if you have no other skills, its a good place to work but if you are young and want to grow in life and think big...this is not the place. There is no appreciation for personal performance or clear career progression path.
Pros
Free Travel, Job Security, Great Pension plan
Cons
Shift Work, Weekend work, Dealing with unsociable people all the time
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1.0
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Not enjoyable
London Taxi Driver (Current Employee) –  London, Greater London29 January 2019
Self employed London black cab driver.Taking fare paying passengers to their desired locations. Working within agreed regulations. Ensuring vehicle is fit for use by undertaking daily checks.
Pros
Flexible working hours
Cons
Long hours
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5.0
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TfL is a good employee for the reasons below.
Service Analyst (Current Employee) –  London, Greater London27 October 2018
TfL is a vibrant place to work while keeping London moving 24 hours a day 365 days a year. Iam proud to work for a company that plays a big part in the lives of Londoners and visitors alike.
I work in a diverse and dynamic environment in a very large organisation where there is flexibility to move around departments to broaden skills and knowledge.
There is ongoing company funded training which enables me to have the necessary skills to perform my job to an optimum level. TfL supports a good work life balance for its employees.
Pros
Promote growth and development
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4.0
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Working for TfL
Senior ICT Project Manager (Former Employee) –  London13 November 2018
A very fast paced organization at the cutting edge of technology and advanced road, rail and underground monitoring and management.. A fantastic team and great management.
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5.0
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Excellent career opportunities
Senior Human Resources Manager (Current Employee) –  London, Greater London27 November 2018
I manage a team of HR professionals predominantly focussing on case management activities. This includes looking at long term strategic solutions to ensure we manage our people in line with best practise. We coach/mentor our management population to drive a self service approach and enable them to find solutions to manage their people effectively.
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4.0
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Productive workplace
HR Administrator (Current Employee) –  London4 July 2018
I like working for TfL, they have created a culture aimed at including everyone and ensuring we all have the same opportunities. It's a great place to build a career and learn.

A typical day is busy, I learn about policies and the constant changes made my government everyday as it directly effects our employees.

The hardest part of the job is making a mistake that majorly effects someones pay or finding the balance of fulfilling the needs of our employees with the resources we have available.
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5.0
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Productive and Fun Workplace
Information Analyst (Former Employee) –  North Greenwich Station23 October 2018
Lovely Place to Work Very Good People interesting bunch of characters. I enjoyed working here I learnt a lot about myself and really enjoyed every minute of it I was able to work hard and enjoy all my challenges.
Pros
Long Hours
Cons
Long Hours
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5.0
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Productive and Fun Workplace
Information Analyst (Former Employee) –  North Greenwich Station9 October 2018
Great place to work a lot to learn many skills to learn on the job and also a lot to do. I enjoyed my time here and will work here again if I am given the chance. I also loved the atmosphere and the staff members I worked with on site.
Pros
Free Lunches
Cons
Long Hours
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4.0
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Excellent company and benefits
Regional Support Manager (Former Employee) –  London25 May 2018
Good work life balance, excellent benefits and staff and customer focused. Good IT systems and process. Good staff progression and regular training for current and new positions.
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4.0
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Unorgansied apprenticeship scheme
Project Coordinator/Apprentice (Current Employee) –  London23 September 2018
Great place to work eventually however starting as an apprenticeship the pay is just barely enough to survive on in London. Apprentices often left uninvolved in placements, is more a matter of luck on what placement you get. If you have something to offer to a team you will often find yourself fulfilling a roll above yourself without the relevant pay package, especially in your second year.

It is not clear who these apprenticeships target (especially more management based ones) there is usually a combination of people with little existing skill who can be left out easily and not actually gain much; and people who have existing skill who end up under valued.
Pros
Staff travel, pension, training. future prospects
Cons
Pay, management
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Don't work for TfL unless you don't want life outside of work
Customer Service Assistant (Former Employee) –  Stations22 September 2018
This has got to be the worst company I have ever worked for, TfL do not care about their employees, working 7 days in a row constantly doing extreme hours is no way to live a life. Some shift patterns would be 7 days of 5am starts, 1 day off, 1 day starting at 9am-5pm then 1 day off then 7 days on again but this time starting at 5pm and finishing at 1am, where is the work/life balance there? Also getting to and from work at those hours is difficult, TfL do offer a taxi service to work and home, but it's more than likely not going to be a direct taxi, you get dropped off at points along the way home and pick up different taxis, a 30 min journey can usually take anything up to 2 hours, for some this is their only option to get home, leaving staff standing in areas like lewisham or Brixton waiting for their connecting taxis for sometimes at least an hour putting them at risk during the early hours of the morning. This company doesn't care for its staff unless they are at the top of the company, thousands of staff apply for the same jobs when they come out so chances of moving up within the company are slim. Benchmarks for exams you have to pass to get to interview stages are ridiculously high, i.e. 97% pass mark to get to the next stage. Public are rude, you are told to not defend yourself if someone goes to hit you otherwise if you do you will be sacked. Staff morale in most stations is generally low. Staff that like the job seem to have been brainwashed into thinking it's a good company to work for, money is ok, but for the hours staff do it should be more. I could sit here all  more... day listing all the things wrong with the company but I would probably need longer than a day!!! It is a company I would not recommend, the pension is good that is about it, but who wants to live their life working 30 odd years doing those hours? You probably wouldn't see much of the pension as probably won't last long after retirement from working all the unsocial hours all your life.  less
Pros
Free travel only if you live within the tube map network, if you live on national rail within the zones you have to pay for your travel, so not that much of a pro really.
Cons
Shift work, working 7 days in a row all the time, rarely any weekends off, impossible to progress, unless you happen to know people in the right places, boring job, finishing at 0100am and starting at 5am, which means up at around 0230am for work and home at 0230am on a 0100am finish, the company don't care about your welfare, there is no work life balance.
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Decent job but EVIL management
Data Administrator (Former Employee) –  Southwark, Greater London4 September 2018
Management set unrealistic targets that they know you cannot achieve. Only learnt how to copy and paste. Management are awful and bordering on evil. Will be nice to you in public but then totally demorilise you in 1-2-1 meetings. You never know where you stand with them. Good crowd of people there. The only downside was management otherwise would have been a decent job.
Pros
Good crowd of people
Cons
Management
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4.0
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Frinedly place to work overall
Lead Planner/Planning Manager (Current Employee) –  London, Greater London30 October 2018
an enjoyable place to work with a good work,life balance. However as it is client side work the learning is very limited. The company invests in developing its employees where possible.
Pros
smart working, flexible working
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4.2
Based on 278 reviews
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