Total Care Services
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Total Care Services Employee Reviews

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The homes that we are sent can be challenging but total care are at the end of the phone to always help with any doubt staff are very friendly and work is always steady
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The advertised hourly pay is false. They won’t tell you that, and if you dare to query it when you sign the contract, they belittle you. A vile middle aged woman in the Merthyr office with a poor attitude. I believe her words were ‘Good luck getting £11 an hour in this sector’ when I queried the hourly rate.
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None
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Honestly the best agency I have worked for. The office staff are very friendly and helpful, the management have gone above and beyond to help over the time I worked for them, after having an operation they were very caring. Some homes were not the best but after speaking to the agency staff they will make sure you don't have to cover shifts in certain places.
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Rude management, with hold shifts, God forbid you're ill and ring in to the office to get "well what do you expect me to do about it" pay rates are lower than stated in the job ad. Training is a complete waste if time, you'd learn more in a primary school class! Rushed and fumbled.
Pros
Decent pay
Cons
Management very poor
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Total Care as a company are loyal to their staff. If you have a problem its sorted straight away day or night. Work is always available you are never without hours that you requested at your interview. Travelling is always considered from where you live to the destination of work. Personally I have not had any problems with this firm, my work schedule is always as full as I want it to be. I have never had any issues with pay day, always paid on time.
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there would be no work when you’d ask for work then if there was work they’d let you know very short notice and the worse thing was they’d take a hourly rate from you just for them sending you to work for example if you worked 12 hours you’d only get paid for working 11 eventhough you haven’t had a break they made me pay for my dbs with come to around £60 they’d expect you to travel huge distances between shifts to different homes yet there wouldn’t be a penny petrol paid back to you
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great wages and provides with all the hours that is needed the care homes that you are asked to work at are exceptional overtime if needed. the uniforms are well fitted and provided the office staff are amazing and understanding to each care workers needs no pressure is put on you to work longer hours easy to get in touch with if needed
Pros
choosing your work ;oad
Cons
distances
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