TOPPS TILES Employee Reviews

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Horrible place to work
Sales Specialist (Current Employee) –  Middlesex12 September 2018
This is a company that goes by the value that if your face fits then you will go far if it doesn't be prepared to be messed about. Bonus structure is disgraceful they will try whatever way they can to take it away from you. Pay is rubbish for the amount you have to do. Targets are unrealistic. Area manager is harsh and horrible and two faced. Work balance is disgusting can actually send you into depression.
Pros
None
Cons
Too many to list
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Hard Sales
Sales Assitant Manager (Former Employee) –  Portsmouth26 July 2018
They push the hard sale way too much here. It's like being pounced on and being pushed to buy something. And the KPIs are terrible to be penalised for this each week was horrible
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Great place to work with great people
Store Manager (Current Employee) –  Liverpool, Merseyside5 July 2018
Ensuring all customers are given the best service possible & want to recommend us to family & friends.
Have the right conversation with all our different types of customers.
Coach & develop my team by motivation & continuous feedback.
Staying positive with your team when sales aren't there.
Knowing my team enjoy coming to work everyday.
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Boring Workplace
SERVICE SPECIALIST (Former Employee) –  Reading, Berkshire27 June 2018
Depending on the management of the stores the experience you have at Topps will be different compared to most retail places. It can either be really fun & motivating. Or completely dead & boring
Pros
Good Commission/Bonus
Cons
Long hours
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Rubbish to work for
Sales Assistant (Former Employee) –  Newbury, Berkshire25 June 2018
Worked with them for 2years . Hours not good management needs to improve like need new management. Bonus hardly ever . Rate of pay poor for what you have to do . No progress in the company . It’s just a constant battle every day. Would not recommend this job.
Pros
None
Cons
Long hours
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Interesting workplace.
Service Specialist (Former Employee) –  Wellingborough, Northamptonshire14 June 2018
As my first step into the world of tiles and trade, it was very interesting seeing how things worked, learning new things regarding the trades.

Overall the Wellingborough store is well ran and credit to the manager for being friendly and supportive.
Pros
Commission and bonus opportunities.
Cons
Not enough hours.
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Unrewarding
Sales Assistant (Former Employee) –  Croydon11 June 2018
There was no room for progression. Vert target driven to the point of no longer being helpful to customers.

Work life balance was poor, felt like holidays and time off were a burden to the company.
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good workplace with the right people
Service Specialist (Former Employee) –  Manchester, Greater Manchester10 June 2018
Is a good company if you are working with the right staff. There are a lot of store managers that love the power and can ruin staff morale. Have a good and precise plan for the future of the company, if your looking for job security go here.
Pros
can have very easy days when quiet
Cons
can be long hours and a lot of heavy lifting, a lot of customers moaning at poor tilers blaming the store instead of the fitter
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great people to work with
Warehouse operative/Forklift Driver/MHE Trainer (Current Employee) –  Leicester, Leicestershire22 May 2018
good place to work because of the people in the warehouse and you can advance within the company only when it suits the company its manly picking shop orders useing a hand held scaner
Pros
non
Cons
non
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Interesting
Service specialist (Current Employee) –  Barrow-In-Furness18 May 2018
They provide learning experiences such as courses, hands on development with displays and demonstrations with materials from different brands.The professional relationships created with trade and retail customers make the job feel worthwhile.

The hardest part of the job for me,personal, is waiting for customers to come in. The in store jobs become very repetitive and with lack of team efforts the mood in store becomes very flat and the days drag.

With a 40 hour contract doing shift work and over time, its difficult to have any social or home life, especial with most members of the team having family's.

I found that the lack of personal life wasn't worth the wage even with the commission on top.
Pros
Commission, Simplified learning process, Time given for learning, Form professional bonds with trade and retail clients.
Cons
40 hours Shift work, Little time for a social life, small team, Open 7 days a week very, Hard to put holidays in, Team members don't work cohesively.
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alright place to work
supportive team member (Current Employee) –  London15 May 2018
if you like retail you will like the job. great when I started but time to move on. jobs just not for me. good management good people working their just hrs are long and pay is ok. job has a lot of lifting involved.
Pros
some great people
Cons
Long hours
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So far removed from reality!
Store Manager (Former Employee) –  Swansea12 April 2018
CEO couldn't find his backside if he had a map with and X and a "your are here on it"

regional manager with big issues, area managers with concerns about whats for lunch.
Pros
nil
Cons
long hours, stress, pressure to perform
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Great Pay
Store Manager (Former Employee) –  Swindon10 April 2018
Good money for what is actually involved in the role requirements but very long hours and can be very physically demanding as well as mentally. Opportunity is available and Senior Management are always around.
Pros
Management are available for discussions, good pay, opportunities for advancement.
Cons
Long hours inc weekends and late nights and very physically demanding.
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Fantastic Workplace
Customer Service Co-ordinator (Former Employee) –  Leicester, Leicestershire20 March 2018
Great place to work, great management, fab colleagues, interesting work. Salary could be better but this has to be weighted against the environment which is fantastic.
Pros
Work Life Balance
Cons
Salary
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Good
Cashier (Former Employee) –  Walthamstow6 March 2018
Good commission structure, good work ethic, always work available, always busy, always clean, great communication from management to staff and other employees
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tiles
Member of showroom staff (Former Employee) –  Milton Keynes20 February 2018
was along time ago since i worked for topps but all in all not a bad company to work for

job is very basic sales in a home improvment idustry

good place to start out if you want to learn sales and customer service
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Excellent company to work for.
Store Manager - Tile trade and retail sales (Current Employee) –  Oxford23 January 2018
Work life/balance varied.
Salary and benefits were excellent
Nature of the position was excellent
Most enjoyable - customers plus staff / team development
workplace culture excellent
Personal development excellent
Increased my management expertise to encompass trade account management
Product knowledge

Have spent over 3 years in retail, now seeking a more administrative position/challenge which will provide me with additional expertise.
Pros
benefits, e.g salary, staff discount, bonus, commission, life assurance, pension, staff incentives
Cons
long hours, less work/life balance/regularly working unforeseen hours
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Heavy lifting, unrealistic targets no home life samples and mystery shop is more important then selling actual tiles.
Service Advisor (Current Employee) –  London, Greater London14 January 2018
Ok place to work good job security
If you think you just sell tiles and go home your wrong.
Company are more bothered you sell a sample then complete a sale.
Very hard to get a bonus now
Your just a number sadly like most big companies
Not really any home life as very long hours at least 45 hours a week. Not many weekends off.
Poor commission %
Pros
Pay not bad for retail
Cons
Long hours
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hours too long not enough staff to cover
Sales Advisor (Former Employee) –  Peterborough12 January 2018
bullying by some area managers
unrealistic targets
greedy company
ungrateful
lost its way
getting to big to quick
out pricing itself
limited ranges
Pros
service awards
Cons
long hrs, ungrateful people
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Over worked, unappreciated...avoid.
Branch Manager (Former Employee) –  Devon28 November 2017
Work life balance is shocking.
Pay basic wage meaning your staff are always looking for another job.
Training is nonexistent in most case.
If you want to be a manager then this isn’t the place for you, if you're a yes man then go for it.
Senior team seem very miss informed about how people actually feel about working here.
Don’t even get me started with HR!!!
Pros
Free tea and coffee
Cons
Pay, long hours, unpaid hours
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Overall rating

3.3
Based on 118 reviews
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2.9Work/Life Balance
3.3Salary/Benefits
3.1Job Security/Advancement
2.9Management
3.0Culture