Worked here as a customer service advisor from home.
Training was rushed and no where near long enough. We left training knowing hardly anything and were then left by ourselves at home to do the job.
You had to handle 3 live web chats at once, plus an email and a phone call! The stress and pressure to deal with 5 things at once was horrendous. If you ‘dropped a chat’ you were reprimanded and this counted against you. Everybody in the customer service role agreed that having to handle 5 interactions at once was far too much (ultimately the customers weren’t getting a good service either ) but the management refused to believe us. In fact the management as a whole only ever gave negative feedback and you were never thanked for your work, which was demoralising.
Tombola looks the part and does have good perks, but the customer service job left me feeling physically ill with stress.
Quarterly bonus and summer and Christmas family days
Rubbish shifts, no support and only receive negative, petty feedback