When working for Thomas Cook I was employed as an Assistant Manager. They sent new recruits on a Monday-Friday course in Peterborough. To be honest, the course was great. We learnt a lot about the products and services to sell in store. However, when I actually got back to the store to carry out what I had learnt, the course seemed completely irrelevant.
In my store, I wasn't shown enough of how to actually use the computer systems of how to book a holiday and in the end it ended up being a guessing game. When asking colleagues for help, they made you feel like it was a chore to help you, so were often put in a very awkward situation with a customer sitting in front of you.
More in store training would have definitely made a different but due to being low staffed when I started, this training wasn't available, corresponding with customer flow.
Week's course in Peterborough
Poor/unrealistic training to carry out in store