Cast Member (Former Employee) – Cardiff – 22 September 2018
While working at the Disney store I was able to meet and interact with so many wonderful cast members as well as a great management team. Through the VoluntEARS programme I was able to help so many wonderful charities and I wish that other workplaces would place such a focus on helping the community as Disney did.
Cast Member (Former Employee) – Livingston, West Lothian – 6 September 2018
I worked as a temporary cast member in a pop up Disney store and this was by far the worst job I've ever had. Most of the management were clueless and insensitive, the only nice one was the main store manager who is now not a manager because the company decided she wasn't good enough. Couldn't do right for wrong in this place, I'm glad I got out when I did.
Sales Assistant (Former Employee) – Leeds, West Yorkshire – 5 July 2018
Store sales targets and expectations were general knowledge and expected to be achieved on a daily manner. Prior to each shift, footfall, UPT, AGS and up-sales (Talkups) were delivered to each member of staff before starting shift. With the high expectations of sales, the image of the company must be held at all times. The company would call this "keeping in character". Disney referred to the staff as "cast" and the shop floor as "stage", and to "break out of character" was to present an image which was not proactive, engaging, happy or knowledge full. Personally, I found that the high turnover of management proved to be distracting as each manager expected different qualities from all their cast. The most enjoyable part of the job was talking to young and enthusiastic children about their favourite Disney films and providing new and exciting facts that they may not have heard before. The hardest thing about working here was achieving time off. This was due to the weeks being listed from Sunday to Saturday meaning, if you wanted a weekend off you'd have to book two weeks off. Otherwise you'd have a Sunday off and the next Saturday, so if you wanted a weekend off you'd have to book two weeks off, thus part timers would have two to three weekends off a year.
Well recognised company
Consistent high expectation varying between manager/holidays
entertainer (Former Employee) – Huyton, Merseyside – 9 June 2018
I enjoyed working with children because it made me happy to see their faces light up when i walked in to their parties dressed as their favourite disney characters, especially meanwhile doing something i love , performing.
No progression and no flexibility, poor management
NA (Former Employee) – Hammersmith, Greater London – 6 June 2018
The Walt Disney Company seems like the ideal place to work. However salary is not great especially in terms of how hard you are worked. There are hardly any opportunities for progression and management does nothing to retain you or make you feel wanted. Managers are not great and do not know how to properly manage their team. Some teams have lots of flexibility whereas others don't which does not seem fair.
However, free tickets to Disneyland/World are a great perk.
Lead (Current Employee) – Manchester, Greater Manchester – 4 June 2018
Disney is a world renowned organisation and working for them makes me proud to be part of such a well-loved brand. The satisfaction of helping customers find their perfect gift is endless with a constant stream of new 'guests' walking through the doors each day.
Cast Member (Former Employee) – Scotland – 16 May 2018
Working environment was abusive, clique and disorganised. Management were often unreasonable expecting you to work promoted positions for no title or pay rise. Had to be available to work 24/7 despite low hour contract.
Sales Assistant (Former Employee) – Westfield London – 27 April 2018
An enjoyable experience, working with the youngest requires extra care in customer service. I had good leaders and horrible bosses. One of them refused to assist me while I was getting verbally attacked from a customer.
Cast Member (Current Employee) – England – 16 April 2018
Working for Disney is a fantastic experience. Disney offers more than a regular store -its also about Guest service and creating a magical experience for any guest who enters the store, representing the Disney branding and standards. Occasionally you get the magical moment of telling a child they're going to Disneyland, or celebrating their birthday. It makes their day and also their own. A typical day can be productive, fast-working at the till, filling the shelves or moving the merchandising as well, but its all part of keeping the store running. I've learned how to provide exceptional customer service, team-working, company policies, how to construct merchandise displays, how to work fast yet efficiently at the till, research the company, and more. It's a fantastic environment, its rare to find a bad co-worker at Disney. To me, the hardest part of the job for me would definitely be representing the brand and customer service policies to customers who don't want this, as it can often make you feel like you are not fulfilling your role. Others would describe the pressure at Christmas the hardest part, however if your head is in the game you will feel productive, and sometimes the rush of a busy store makes your shift go quicker! Working for the WDC also has fantastic perks, which I will not mention here, but it's fantastic. I definitely don't plan on leaving Disney anytime soon
Environment, People, Benefits / Discounts.
Long hours at Christmas, and less during regular months.
Lead Cast Member (Former Employee) – Southampton – 13 April 2018
A great job ruined by bad management and poor organization. Where the company works all over the world in the exact same manner there is a LOT of paperwork and a lot of hoops to jump through and without proper management and leadership these hoops are not jumped through and you will suffer from that. The job itself has the makings of a great environment ruined by these factors. As with most retail it's all about the people you work with. Don't ever get involved with Disney if you are going in thinking it's all sunshine and rainbows as there is a lot of hard work going on behind the scenes to provide that magic. But it is very rewarding and the children, and most parents, definitely make it worthwhile.
free Disney World/Land tickets per quarter, silver pass for management, great customer base
Cast Member (Former Employee) – Bluewater, Kent – 10 April 2018
spreading the Disney magic truly made my working day so much better and getting to talk about Disney to the guests was lovely. over my year there I learned how to use the till, talk on the phone, how to approach positive and negative guests, I got to help with some merchandising, learned more about Disney and the company. The most challenging part of this job was 100% Christmas because nobody likes waiting but when there is so many guests and only a few of us cast members on stage and on the tills it can get quite stressful but you just have to power through! Most enjoyable part was getting to share my love for Disney and seeing the children light up when seeing new products or seeing them wearing the princess dresses or the pirates costumes!
Disney park tickets, 35% discount
not so many overtime hours, lunches always changed, last minute shifts added on
Actor (Former Employee) – Leavesdon, Hertfordshire – 4 March 2018
the hours were stressful however the work was fun yet challenging still. while working there it helped me work on my team working skills as there are many departments which must work together in order to make the best product possible