• Dealing with consultants who believed their appointment was entitlement or as a means to throw their clinical weight around.
• Rude, condescending, obnoxious and at times aggressive senior staff whose management style consisted of ‘do as I say’.
• Other Admin staff who assumed that their PA status to the CEO or other executives entitled them to act as if they were the CEO.
• Clinical staff who used ‘Patient Safety’ not because of any safety issue but as a tactic to exert pressure or get what they want.
Waiting times, managing time in a busy environment, getting parked!