Thank you very much for taking the time to share your views. We are pleased you feel there is a great focus on clients and supporting the professional Carers to do great jobs. It's equally important that our Care Managers feel supported and if you ever have any concerns, please bring them up with your Regional Manager. You are part of what makes this an Outstanding organisation, thank you for all your hard work.
Thank you very much for your comments. It's great to hear that you enjoyed the training, support and interaction with your colleagues. As a team we work really hard to constantly improve - and thank you very much for the part you played in this.
We are concerned about your comments and would love to talk to you in more detail to understand your situation. We have 2, 4 and 6 week rotas so it is difficult to comment on the 5 weeks without knowing the specifics, however, what we can say very clearly is that we pay a daily rate, our DAHA (daily average working hours) are 10 or 12 and our Carers are instructed that they must alert their Care Manager if they find they work more hours in their placement so that we can review what support is needed. We are extremely proud of our professionalism and Outstanding ranking in all 5 categories by the CQC and this could not be achieved without our whole team feeling happy and supported in their jobs. We very much regret hearing your views and hope you'll give us a chance to understand the circumstances in order to address any potential shortfalls. You can email HR at Steven.Brown@thegoodcaregroup.com
Thank you for your comments. We are saddened and surprised to hear how you experienced working for The Good Care Group. The feedback we have from the majority our colleagues is very positive. Having achieved an 'Outstanding' rating in all 5 categories from the CQC earlier this year was very much due to how all colleagues work well together. We value our professional carers highly and have a culture of openness and respect where we encourage feedback to Care Managers or Regional Managers if Carers are more comfortable with that. Our Carers are also welcome to contact HR.
Thank you very much for taking the time to leave a review. First of all we are delighted to hear that you enjoyed the training you went through before your placement. It is disappointed to hear you felt processes were not adequately focused on the individual, but can assure you that we work very hard to look after every employee and we value our carers very highly. We achieved an 'Outstanding' rating in all 5 categories when we were inspected by the CQC earlier this year and believe it was very much down to the professionalism and dedication of all our colleagues. Great to hear you loved being a professional carer, thank you again for your comments.
We are saddened to hear how you have experienced The Good Care Group, and deeply concerned as this is not the usual feedback we get from our Carers and other employees. We always encourage our colleagues to escalate any concerns to their Care Managers or their Regional Managers, if they feel more comfortable with that. We consistently score highly in employee feedback and would welcome a more direct conversation with you, if you wish. Please contact HR - firstname.lastname@example.org
Thank you very much for taking the time to leave a review. Everyone's opinion does indeed matter and rest assured management read all comments.
Thank you so much for your feedback - we really appreciate all the positive comments and value the opportunity to comment on any areas of concern raised. You make some good observations for which we respond as follows:
At TGCG our daily rates currently (June 2019) range from £83 to £105 per day. Every Professional carer is paid (at least), if not substantially more than the national minimum wage.
The Live-In Care sector from an employment law perspective operates under what is known as ‘unmeasured hours’. Therefore at TGCG we do not pay by the hour or have any hourly pay rates for live in care. The purpose of the DAHA (daily average hours agreement) is to agree an average number of hours a professional Carer will do in a 24 hour period and for any pay reference period (i.e. a month). The DAHA is in place to protect both our carers and ensure the company is compliant with national minimum wage regulations (please note all our day rates are in excess of this this). This is also in place to ensure we have a solid framework for managing any concerns regarding national minimum wage.
Our daily rates are based on the experience, skills, training and qualifications of the Professional Carer. We offer a day rate when Carers join us based on this and encourage development and learning, as well as great performance to enable Carers to move through pay bands and be promoted as they gain new experience and skills.
If a client's care need changes our Professional carers understand that they are obliged to communicate those changes as they may impact upon the support required and in doing so, our Care Managers immediately review the care plan and if necessary the DAHA (daily average hours earned).
All client plans should be up-to-date - we would urge you to escalate any concerns or issues to your Care Manager and failing that to your Regional Manager.
This was a long response, but you raised important points that we wanted to cover! We work hard to deliver the very best in care and our talented Professional Carers clearly play a huge part in this - so thank you very much for what you do every day. And please do not hesitate to contact your Care Manager or Regional Manager if you have any questions. less
Thanks for taking the time to leave a review and for being part of what makes The Good Care Group an 'Outstanding' organisation. Management read all feedback and it's important to us.
Thank you very much for leaving such a comprehensive review. We know that being a professional Live-in carer can be as challenging as it is rewarding and we're working really hard to make sure that all our Carers have a supportive network around them. From free access to an Employee Assistance Programme to 24/7 support from a central office team to a dedicated Care Manager who know you and your client. Thanks for being part of what prompted the CQC to rate us 'Outstanding' in all 5 inspected categories a few months back.
Thank you very much for your review. We're really pleased you're enjoying working for The Good Care Group and want to reassure you that our values and focus on providing a quality service and support to our clients and colleagues has not and will not change. Being a professional Live-in carer is a responsible, challenging but also rewarding job and we want to thank you for being part of why the CQC rated us Outstanding in all 5 inspected categories earlier this year.
Thanks for leaving a review, we're pleased you gained valuable experience with The Good Care Group
We are really sorry to hear that you didn't feel you had a good experience with The Good Care Group. We pride ourselves on our supportive environment and consistent great feedback from employees who are all part of what made us an 'Outstanding' organisation in all 5 categories in our CQC inspection earlier this year.
We are saddened to hear your comments. We have just been awarded Outstanding in all 5 categories by the CQC: Safe, Effective, Responsive, Caring and Well-led. If you have specific feedback and don't want to discuss it with your Care Manager, please contact your Regional Manager.