There does exist a culture of bullying from senior/regional managers toward the home staff. Treat staff as very dispensable, with a very negative blame culture and scapegoating.
As we operate a 24 hour service within our homes, we have a range of shifts which consists of earlies, lates and waking night shifts.
What advice would you give the CEO of The Fremantle Trust about how to improve it?
Take notice of whistle blowing! Your trained to no when to do this but when you do your then pushed out and the bullies (managers and there family that work in same home together) carry on and your pushed out! Not how a care company should be!!
There are various shift patterns, a typical early shift will start at 7:30am and finish at 2:30pm and a late shift will start at 2:30pm and finish at 9:30pm.
The days are hectic but with good support and clear policies, i'm sure they can be handled. No support from management and then scapegoating and blaming when issues arose made it very hard.
Look at the website to get a feel for the corporate culture and ethos.
Ask to visit a Fremantle Trust Care Home to be shown the facilities.
Do some research on care of the elderly and some of the problems associated with care of the elderly. Read up what can be expected when taking care of Residents with Dementia.
Dealing with a culture of bullying, blame, scapegoating and ineffective/unsupportive senior management. working 'blind' with no real time to become familiar with policies and no support to do so. different rules for different people and the feeling that senior management are untouchable! A culture of fear and intimidation exists when senior management walk through the door.