Hello. :) This is fantastic to hear! Thank you for taking the time to leave your review and for being a part of The Contact Company family.
Hello. This is great to hear! :) Thanks very much for taking the time to leave a review.
Hi. Thank you for your review. You would not be working 10 hour shifts unless you had requested this, and you would have gotten two rest days a week. This is standard and across the board. Sorry you didn't enjoy your time here- hope you enjoy whatever you decide to do next.
Hello. To clarify, the opening hours for campaigns are different from the shift plans- if a campaign is open from 7am-10pm, you would still only be expected to work a 9 hour shift within that time (inclusive of lunch and breaks), unless you actively requested and formally agreed to extra hours. We're really glad to hear that you took advantage of the progression opportunities. :) You should have been put on our CMSP (Core Management Skills Programme) before being able to progress to Team Leader, so it's quite unusual that this wasn't your experience- we'll take this feedback on-board and ensure that all Team Leaders are being entered on to this programme. We also fund ILM courses for our employees. Thank you for you review and for having been with us and we wish you the very best for the future. :)
Hi! Thanks for you review. This is fantastic to hear and is exactly what we aim for! Best wishes for the future. :)
Hello. Thanks very much for your review. :) We're really glad to hear that you are taking advantage of the learning and development opportunities available to you. Thanks for being part of the family!
Sorry you didn't enjoy working with us! Best of luck for the future.
Hello. Thanks for your review. Unfortunately, due to amount of employees we have across our sites, very occasionally fleas are accidentally brought in on clothes, belongings etc. We can confirm that we do pay to have our sites "de-flead" regularly- this is a cost we have to take, as none of us (and this includes the Directors and Senior Management) want fleas biting us! However, this is not a consistent issue; it's just one of those unfortunate things that happens every now and again and we deal with it swiftly. We do not need to close any floors for this, as this is completed overnight when the floors are empty. :) In regards to the cleaning, although we do pay for cleaners, it is everybody's responsibility to look after their workplace and to have respect for their surroundings- if you found items that were hidden and tucked away inside the back of a desk, then we're not surprised our cleaners may have missed them! This shouldn't have been there in the first place- although this is certainly something we can brief out to them to make them aware. In the working world, it's fairly normal for you to turn up slightly early to be prepared for the start of your working day- many of our employees do this out of choice and many of our salaried staff also do the same, despite being contracted for set hours; however, we can confirm that nobody is formally penalised if they do not do this. To clarify also, Living Wage is an informal benchmark and not a legal requirement or indicator. Hope this helps clarify your concerns. Sorry you didn't enjoy your time with us, but good luck for the future! less
Hello. We're sorry to hear that the planning of your shifts didn't fit around your education as well as you would have liked. This is something we're actively looking to improve and feedback such as yours is very helpful, so thank you. :) It's nice to hear that you enjoyed your time with us other than that. We hope college is going well (or did if you've finished!), and best wishes!
Hi. Thank you for taking the time to leave a review. I'm sure whichever agency was your employer would appreciate this feedback,so it may be worth getting in touch with them too. It's nice to hear that you enjoyed working with us and thank you for being with us for the time you were. Very best wishes for the future! :)
Hello, thanks for your review! Shifts are 8 hours with a 60 minute break; unless you have requested or agreed to extra hours, you would not be physically working any more than those 8 hours. The 60 minute break across the day is pretty standard in the working world, but we're sorry to hear that this didn't suit you. If anyone has any medical and/or personal issues, we would implore them to speak to their Manager about this, as if we don't know then we can't support- and we would like to! Sorry to hear that the role didn't suit you. We hope you get on well whatever you decide to do next.
Hello. Thank you for leaving a review. :) Everyone has sick days and we completely get this. It's terrible to think that you have been made to feel this way. Please email us at email@example.com and provide us with some further information and examples to allow us to look in to this and ensure nobody else is made to feel like this. Thank you for being with us for the time you were. Best wishes!
Hello, thanks for your review. To be absolutely clear from the off: we have not had any sort of feedback or notification of any of this occurring. We will not tolerate anyone being 'favoured' or bullied in any way, nor are we aware of any of any sort of drug dealing at all- it would certainly not be classed as 'open'. In either case, we would absolutely expect you to escalate this, and the latter would be dealt with by the Police. Our Team Leaders should be treating everyone equally and if this is not happening there are numerous lines above a Team Leader who you are able to escalate your complaints to. We absolutely need to know about this kind of thing to be able to take action. Disabilities are not an inconvenience to us as a business in any way- we are very well equipped to support colleagues of all needs and requirements seamlessly, and we welcome all to join the family. If you have seen/experienced anyone being made to feel otherwise, we apologise for this and implore you to provide us with some further information. If you would like to provide more detail RE your complaints raised here, to allow us to look in to them, please contact us at firstname.lastname@example.org. We hope you're doing well.
Hi! Thank you for leaving a review. :) Without your details we don't know the full picture in regards to your commission, but that shouldn't be the case. If you can get in touch with further detail to email@example.com, we can forward this feedback on to the relevant team. We hope you're doing well! Best wishes.
Hi! Thanks for taking the time to leave a review. :) Best wishes for the future.
Hi. It's really great to hear how much you enjoyed helping the customers that you spoke to and resolving their queries- I'm sure they were happy customers having spoken to you. :) Thank you for your feedback and thank you for being with us for the time that you were.
Thank you for your review and for being with us for the time you were. We hope you're doing well. :)
Hello! We do our very best to accommodate for employees' personal commitments when organising shift plans, and will always take this in to account where reasonable. Thanks for your review and sorry the role wasn't for you. We hope you get on well wherever you go next.
Hi! Thank you for your review. If you haven't already, please ensure that you have a PDP (personal development plan) set-up with your Line Manager and book some time in with your Line Manager's Line Manager, if you need to, and/or the employees within the department or area you are looking to develop in to. People will always have the time to coach and develop you, and we encourage all employees to push for development- we will always support this endeavour. Really glad you've been enjoying your time with us and thanks for being part of the family!