The training you receive is amazing, you really get to know a lot about all the products, as well as great selling techniques. Pay is fair. But that's about where the good ends unfortunately. Management is a joke, you have very little support and feel alienated from the management team, as they have a very superior attitude. You are expected to work an insane amount of overtime, no matter how many hours your contract is. You are disciplined for things that are out of your control, such as illness or unavoidable lateness (transportation problems etc). Too much focus on individual sales targets and not enough on what actual customers want or need, so you're forced to pester them relentlessly as soon as they step in the door. Had several people complain about the amount we are required to bug them, but you are forced to do it and it annoys people.Overall, I wouldn't recommend working in this location unless you are used to a very highly sales driven environment and are never ever ill and have 30 backup plans for getting into to work on time if something goes wrong. Also be prepared to work many more hours than expected (I usually worked 20 hours a week more than I should have been).
Supervisor, Team Leader (Current Employee) – Gateshead, Tyne and Wear – 15 June 2018
Progression within the company can be as quick or as slow as you make it, management are willing to work with you to get where you want to be in your career. Most of the staff are friendly and easy to approach, however the manager is not easily approachable and can be difficult at times.
Sales Assistant (Former Employee) – Bromley, Greater London – 14 June 2018
Very good job, but is very hard work. Must have a very basic understanding of skincare, which isn't too hard to learn.The hardest part of the job is understanding the customers needs as each product does very different things. Knowing where the products come from and whether or not they are vegan is can be very hard to learn
Sales Assistant (Former Employee) – Essex – 3 June 2018
The days were great from hosting parties to selling products. There was always something going on for everyone to join in. I learnt how to advertise and sell products to the customers giving full details on each product.
Store Manager (Former Employee) – London – 21 May 2018
The only way for you to grow or progress is to be the Regional Manager personal friend (mainly the Greater London Region) . Nobody knows anything about anything, no organization, no proper training, no personnel development (managers), a lot of discrimination and very exploitative. TERRIBLE company to work for. The company doesn't practice what it preaches.
Customer Consultant (Former Employee) – Gatwick – 13 May 2018
Interesting to learn about make up and skincare, product training provided was very interesting and staff discount appealing. Colleagues were mostly easy to get on with and support from head office good.
Supervisor/Team Leader (Former Employee) – South West – 19 April 2018
Extremely slaes and KPI focused with no incentives or bonuses given other than the occasional free product. Management was horrendous when I worked for company and went through 3 managers in 4 months and over 6 staff left in the time I was there complaining of the same issues I'm writing about.. Didn't communicate well with staff and was zero motivation or appreciation for staff. Wouldn't work for them again!
nice customers, good products, good company ethos when it comes to planet and animals
management, pay, expectations of staff, appreciation of staff, Hr, basically all internal running of company was awful.
Work Experience Student (Former Employee) – Basildon – 12 April 2018
i worked at the body shop for work expierecnce for a week. i really enjoyed working here and learned a lot about the company and what working in a job is all about etc... the staff was lovely to me and very patient.
Team Leader/Supervisor (Current Employee) – Kettering, Northamptonshire – 6 April 2018
my typical work day would consist of the opening of the store,checking emails,figures and budgets. carrying out high standards of customer service and supervision of other colleges n]and then the banking and closure of the store at the end of the day.
Sales Consultant (Part-time) (Former Employee) – Livingston, West Lothian – 3 April 2018
I gained a lot of experience within the Body Shop. I learned how to have a good relationship with my team mates, gained experience regarding deliveries and stock take, dealt with numerous complaints, managed the till and finally making sure the customer needs were satisfied and fulfilled before leaving. It gave me a good indication too what working in the retail sector was like
Customer Advisor (Current Employee) – Oxford – 3 April 2018
Typical day at work would include replenishing shelves, serving customers on tills, beauty/skin consultations and mainly giving advice to customers. Management are friendly and relaxed, however tend to expect you to prioritise work over everything regardless of studies/other responsibilities. Most enjoyable part of job was learning about products and their community fair trade communities. Very uplifting