The Body Shop Employee Reviews

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Interesting job, terrible management
Customer Consultant (Former Employee) –  Winchester, Hampshire18 June 2018
The training you receive is amazing, you really get to know a lot about all the products, as well as great selling techniques. Pay is fair. But that's about where the good ends unfortunately. Management is a joke, you have very little support and feel alienated from the management team, as they have a very superior attitude. You are expected to work an insane amount of overtime, no matter how many hours your contract is. You are disciplined for things that are out of your control, such as illness or unavoidable lateness (transportation problems etc). Too much focus on individual sales targets and not enough on what actual customers want or need, so you're forced to pester them relentlessly as soon as they step in the door. Had several people complain about the amount we are required to bug them, but you are forced to do it and it annoys people.Overall, I wouldn't recommend working in this location unless you are used to a very highly sales driven environment and are never ever ill and have 30 backup plans for getting into to work on time if something goes wrong. Also be prepared to work many more hours than expected (I usually worked 20 hours a week more than I should have been).
Pros
good training
Cons
aggressive management
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Productive, fast paced, fun.
Supervisor, Team Leader (Current Employee) –  Gateshead, Tyne and Wear15 June 2018
Progression within the company can be as quick or as slow as you make it, management are willing to work with you to get where you want to be in your career. Most of the staff are friendly and easy to approach, however the manager is not easily approachable and can be difficult at times.
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Hard work but fun workplace
Sales Assistant (Former Employee) –  Bromley, Greater London14 June 2018
Very good job, but is very hard work. Must have a very basic understanding of skincare, which isn't too hard to learn.The hardest part of the job is understanding the customers needs as each product does very different things. Knowing where the products come from and whether or not they are vegan is can be very hard to learn
Pros
50% off products
Cons
Long hours
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Fun workplace
Sales Assistant (Former Employee) –  Essex3 June 2018
The days were great from hosting parties to selling products. There was always something going on for everyone to join in. I learnt how to advertise and sell products to the customers giving full details on each product.
Pros
15 minutes from home
Cons
Short pay
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good people to work with
Blow moulding Setter Operator (Former Employee) –  Worthing, West Sussex30 May 2018
it was a good company to work for until new Directors took over. they changed the atmosphere and sold us off, again management don't care about the workers
Pros
discount goods
Cons
Directors
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Mediocre place to work, corrupt and obsolete
Store Manager (Former Employee) –  London21 May 2018
The only way for you to grow or progress is to be the Regional Manager personal friend (mainly the Greater London Region) . Nobody knows anything about anything, no organization, no proper training, no personnel development (managers), a lot of discrimination and very exploitative. TERRIBLE company to work for. The company doesn't practice what it preaches.
Pros
Nothing
Cons
Everything
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Good place of work
HR Administrator (Former Employee) –  East Croydon Station, Greater London16 May 2018
- Building in East Croydon is lovely

- Nice people

- Culture is friendly

- Hardest part was not being able to do a Gant chart

- Most enjoyable part of job was being a part of campaigns against animal testing, organising staff activities
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Nice products
Customer Consultant (Former Employee) –  Gatwick13 May 2018
Interesting to learn about make up and skincare, product training provided was very interesting and staff discount appealing. Colleagues were mostly easy to get on with and support from head office good.
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Positive and fun workplace
Sales Assistant (Former Employee) –  Leamington Spa, Warwickshire10 May 2018
typically a busy day at work with a positive vibe. learn a great deal about all the products and ranges which is really helpful. All the staff were really lovely
Pros
1hr lunch break
Cons
hot shop
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workplace
Floor Staff (Former Employee) –  Liverpool City Centre, Merseyside8 May 2018
relaxed enviroment with different customers. day to day challenges, created more experience. meeting other people and their needs. helping everyone. learning how to handle problems.
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fun place
Team Leader (Current Employee) –  Manchester Airport30 April 2018
i love my job ,been a part of this company for past 6 years and enjoy working there and love their product .i have learned alot and really had a good time.
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fantastic company to work for
Manager (Current Employee) –  Romford26 April 2018
Fab company to work for with amazing maternity package, policies in place work really well and the HR very supportive.
can be a lot of pressure when trying to get ready for events.
Pros
fab employee benifits
Cons
retail need o work weekends
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A company undergoing large change
Digital Portfolio Manager (Current Employee) –  Littlehampton23 April 2018
The Body Shop is undergoing significant change following it's sale to Natura.

As you would expect the company has excellent ethics and can be an enjoyable place to work
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Not a great company to work for
Supervisor/Team Leader (Former Employee) –  South West19 April 2018
Extremely slaes and KPI focused with no incentives or bonuses given other than the occasional free product. Management was horrendous when I worked for company and went through 3 managers in 4 months and over 6 staff left in the time I was there complaining of the same issues I'm writing about.. Didn't communicate well with staff and was zero motivation or appreciation for staff. Wouldn't work for them again!
Pros
nice customers, good products, good company ethos when it comes to planet and animals
Cons
management, pay, expectations of staff, appreciation of staff, Hr, basically all internal running of company was awful.
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Nice people
Retail assistant (Former Employee) –  Huddersfield17 April 2018
I worked with a lovely team and in a nice shop. Management was wonderful and the salary was pretty competitive. Benefits of free stuff was also a bonus, along side the 40% discount.
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fun workplace
Work Experience Student (Former Employee) –  Basildon12 April 2018
i worked at the body shop for work expierecnce for a week. i really enjoyed working here and learned a lot about the company and what working in a job is all about etc... the staff was lovely to me and very patient.
Pros
reasonable lunch hour
Cons
none at all
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Good Peoples
Warehouse Operative/ Picker and Packer (Former Employee) –  Littlehampton6 April 2018
I was working as a picker/packer. Atmosphere there was rally good. I met a lot of good peoples. Culture really good. Supervisors also they are a good people and of course really experience.
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typical work day
Team Leader/Supervisor (Current Employee) –  Kettering, Northamptonshire6 April 2018
my typical work day would consist of the opening of the store,checking emails,figures and budgets. carrying out high standards of customer service and supervision of other colleges n]and then the banking and closure of the store at the end of the day.
Pros
50% discount
Cons
under staffed
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fun workplace
Sales Consultant (Part-time) (Former Employee) –  Livingston, West Lothian3 April 2018
I gained a lot of experience within the Body Shop. I learned how to have a good relationship with my team mates, gained experience regarding deliveries and stock take, dealt with numerous complaints, managed the till and finally making sure the customer needs were satisfied and fulfilled before leaving. It gave me a good indication too what working in the retail sector was like
Pros
free samples
Cons
Holidays were limited
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Fun work environment
Customer Advisor (Current Employee) –  Oxford3 April 2018
Typical day at work would include replenishing shelves, serving customers on tills, beauty/skin consultations and mainly giving advice to customers.
Management are friendly and relaxed, however tend to expect you to prioritise work over everything regardless of studies/other responsibilities.
Most enjoyable part of job was learning about products and their community fair trade communities.
Very uplifting
Pros
free products
Cons
no bonus unless management
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Overall rating

3.9
Based on 1,270 reviews
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3.8Work/Life Balance
3.4Salary/Benefits
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3.6Management
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