Tesco Employee Reviews for Customer Service Representative

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Fun work environment
Customer Service Assistant (Former Employee) –  Bangor, Gwynedd16 June 2018
Both stores I have worked in have had great colleagues, nice management, and the perfect amount of flexibility. Contract shifts were stable but any overtime could be added on top whenever required.
Pros
flexibility
Cons
Everyone else may get to overtime book before you
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good time working but time for a change
CSA (Former Employee) –  Hampshire15 June 2018
it was a great place to work at and work for as ive worked all over in tesco as been up to liverpool to work there to help out there for a while and started at fleet ancells and farnboruogh cove tesco. so ive got a wide range of differnt ages, genders, races and reiligions.
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Best company ever!!!!!
Customer Service Assistant (Current Employee) –  Billingham-on-Tees, North Yorkshire13 June 2018
Managers actually care about the staffs well-being, they help the staff on their department on busy days. The benefits of working for tesco are huge, staff discount, colleague bonuses, colleague offers and much more. If you can't work a shift for a reason the managers will sit with you and talk about why, what they can do to help, does anything need changing, is it permanent, do they need to take you off that shift completely or is it a one off.
TESCO CARES FOR ITS STAFF
Pros
Staff Discount
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non fun
Christmas customer services assistant (Former Employee) –  Loughborough, Leicestershire13 June 2018
they said it would be a full time contract however let you go after 2 months as it was only to help with the busy period, they offered no help to find other work
Pros
lunch
Cons
no job security
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productive and fun workplace
Customer Service Assistant (Former Employee) –  Amesbury12 June 2018
i had to go here on work experience and loved it, really want a part time job here for the summer as i am leaving school very soon. the staff are very friendly and hilarious
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Fun place to work
Customer service assistant (Former Employee) –  Belfast City Centre, County Antrim12 June 2018
There was plenty of work benefits and lots of people to enjoy working with however training was slightly rushed and not very inn depth meaning a lot of the skills I gained where picked up while on the job
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Tesco
Customer service (Former Employee) –  North Somerset, Somerset12 June 2018
A fun and diverse place to work with lots of friendly staff and lovely customers. Lots of training opportunities and opportunities to advance your skills and knowledge
Pros
uniform
Cons
hours
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Fun work place.
Customer service assistant (Current Employee) –  Weston-super-Mare, Somerset11 June 2018
Had a lot of fun and worked good shifts 3-5 days a week along side college and it was very flexible. its all good and everyone has a laugh but it's not very motivating and inspiring.
Pros
Flexible
Cons
Uniform.
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productive
Customer Service Assistant (Former Employee) –  Leyton, Greater London9 June 2018
working together as a team to ensure all work Is done quickly but efficiently. Greeting customers and making them feel comfortable by giving them 100 percent support.
Pros
free lunch and pool table for break
Cons
not sure
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Very Positive Experience
Customer Service Assistant (Former Employee) –  Cheltenham8 June 2018
Helping customers to find stock, dealing with complaints, fetching baskets and trolleys.
Also had to learn to deal with angry customers, by keeping calm.
Pros
Good customer service experience
Cons
Occasional early start2, 2
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Tesco
Customer Service Assistant (Former Employee) –  Henley on Thames7 June 2018
Can be a bit exhausting as you are asked to work a lot of overtime. Can also be quite a boring job but it pays okay and is not too demanding in terms of skills required
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fun place to work
Customer Service Assistant (Former Employee) –  Redditch5 June 2018
a typical day for me was stacking shelves and greeting customers I learned how to interacted with others and how to be more empathetic towards others because everyone has bad days the management work fantastic and very helpful and understanding
Pros
discount on shopping
Cons
long hours
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Hard work, enjoyable results
Customer Service Assistant (Former Employee) –  Sunbury, Surrey5 June 2018
I enjoyed my short time here just to build up an experience of applying for a job etc, and having an interview.

key skills you need to progress in life.
Pros
Cheaper Lunch
Cons
Long hours between breaks
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worst place to work
Customer Service Assistant (Current Employee) –  London, Greater London31 May 2018
tesco is biggest chitter company in work to colleague and customers. dont pay right to colleagues mess up every month with over time and managers dont even bothers, cheat customer show reduction prices but increase price and charge extra than offer price.
Pros
meessey
Cons
unpaid hours
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everyday is different, new things to learn and be involved in
Customer Service Assistant (Current Employee) –  larkfield aylesford ,kent31 May 2018
good to help customers find products aswell as learning new locations of items in shop. good tills experiences , generally friendly atmosphere . helpful management .
Pros
discount cafe and store
Cons
sometimes long shifts
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Pays the bills
CUSTOMER SERVICE ASSISTANT (Former Employee) –  Wales29 May 2018
Typical day at work could vary from good to bad. depending on how well others worked around you.

I have learnt a great deal over my 7 year period with Tesco, with this position being my first proper job. It has provided me with many skills such as communicating efficiently with customer on a daily basis, in some situations this could be confrontational, I have learnt how to talk to people calmly in these situations.

Management on their day could be great to work with, however on some days many displayed a mediocre attitude to work. (this is not representative of Tesco as a company).
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Good job for short term
Customer Service Assistant (Current Employee) –  London27 May 2018
Very flexible job for only short time. Never recommend for long term. Always some things wrong (staff short, staff punctuality, staff groups, cultural differences)
Pros
Flexible
Cons
Management
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Great place to work
Customer Service Assistant (Current Employee) –  Lincoln, Lincolnshire25 May 2018
Great place to work, friendly staff, good management, i would definitely recommend, fits into family life and other engagements, no stressful in any way.
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It was a really good place to work. Colleagues were friendly.
Customer Service Advisor (Former Employee) –  Cardiff22 May 2018
Although working in the complaints department, the colleagues and management made it worth it. I loved working there. Very flexible hours and management tried to help in any way they can.
Pros
staff and management team
Cons
working permanent weekends
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Fun place to work, acquired great skills.
Customer Service Assistant (Former Employee) –  Exmouth, Devon21 May 2018
Busy, fast paced job with a great system. The contact with other staff members, both in and out of work made even the slowest of days go quick. The skills learnt have meant that Im prepared for a multitude of jobs.
Pros
Great co-workers, and skill set.
Cons
Bank Holiday and Christmas hours
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Overall rating

3.8
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