Hard working place
My main roles for this job will be to answering inbound calls from customers and to log emails. Customers who have our time and attendance equipment/software will call in with faults. I will try and solve this over the phone via a remote session, some faults may have to be escalated to engineering/software/testing depending on the fault.
Since being in this job I have learnt some basic networking skills. My problem solving skills are a lot better as well. I have learnt how to work under pressure with strict SLA meetings.
The most enjoyable part of the job- When you solve a call that you have had on your list for a few months and have made the customer happy. I also enjoy the people I work with, it is very important to get along with everyone you work with.
Good holiday entiltment, easy to book holiday off if needed. Good co workers and managers