Teleperformance is a good company to work for, however the company your answering for, are not.
Customer Service Advisor (Current Employee) – Kilmarnock, East Ayrshire – 28 May 2018
I will start by saying that Teleperformance in Kilmarnock at least is a really good company to work for, the management there are very supportive and will help you progress if that is what you want to do, however you can easily just work the simple 37.5 hours a week (unpaid breaks) without promotion or upskill,
However you often feel like a second rate citizen with the client, they have one rule for them and one rule for you.
Hardest part of the Job is staying motivated whilst on the phone, luckily most people around you, including managers have good banter so they will keep you happy.
I learned from the job that this is the worst payed you can possibly be payed doing this type of job, if you look at other jobs in the same sector, you can be paid £17500 for 35 hours WITH paid breaks, however here you will be paid less than £14000 for working 40 hours+ with upskills with unpaid breaks which quite frankly is a joke for the stress that comes with call centres in general.
Helpful Management, plenty of opportunities, great stepping stone to better pay
Underappreciated by client, your just another cog in the machine to them, no matter how hard you work, your just an outsourcer to them. Overpriced Canteen.