A typical day at work would include recording orders, answering calls to very angry and upset costumers, and answering calls to another line of patients.
I was in a Client called Ascensia, and the quality of your work was dependant to the country you were working for. Each country had different needs and problems, and while some of the agents were lucky to receive a few calls a day, other teams were really busy. However, management in Sykes would not do anything to make up for this difference, and would argue that some teams were just more busy than others.
Management was really poor as they didn't even know the real problems in each team (and did not seem to care either), and many of them were not even well-qualified, as they had been promoted from agents to team leaders simply for being some months working there (and favouritism).
To sum up, although it is a good opportunity to start a career in a costumer service environment, mostly for people coming from another country and struggling to find a job, it will end up being a stressful job with no future opportunities for improvement and no good management to support you.
Good salary if you are new to the UK