Sykes Edinburgh has no employee culture despite what they try to demonstrate. They have an awful absence policy and try to make you feel bad and give you disciplinaries after 6 absences in 12months. Pressure you into coming to work when you are contagious and makes you feel bad for mental health issue.
Managers are praised and never get into trouble and HR does nothing and do not even do their main job properly except pursue employees for the smallest thing.
There is little to no communication when people leave why they leave and no one wonders why half a team departs at the same time.
I hope they will provide more benefits for their employees such as retirement plan or anything that will help their employees grow and be stable. We are looking to a more exciting and fun working place and environment.
I learned a lot working with SYKES Asia, They treat like a family.. People are nice and friendly. They also provide a competitive package. About the management they always ask about how they can our workplace and they always communicate with their agents.