Sykes Enterprises, Incorporated

Sykes Enterprises, Incorporated Employee Review

View all Sykes Enterprises, Incorporated reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A fun and tiring work
Call Center Agent (Former Employee) –  Shaw bou;evard14 May 2018
A typical day at work is when you need to find a cubicle that is vacant.

I learned that you need to adapt more with your work place and workmates and you need to be respect your workplace.

The management is good because the prioritize the welfare of their People.

The hardest part of the Job is when there is a customer that is unruly and he/she wants to do is cannot be done.

The Most Enjoyable part of the Job is when you make a customer happy and you know that you did your best to hear them smile like that.
Pros
Free Pizza and free stabs for lunch
Cons
they need someone to extend there time
Was this review helpful?YesNo 1Report

Other Sykes Enterprises, Incorporated Employee Reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Lovely staff but very unfulfilling
Call Centre Agent (Former Employee) –  Edinburgh20 January 2020
The job itself is very easy and not challenging at all, but is also very stressful due to the customers you talk to on a daily basis - they are more often rude and there isn't much support in place for these occasions. When there is an IT meltdown (which is very often) it isn't handled well at all. Systems can be up and running one minute and down the next, which makes it hard to work and you can sometimes just be left at your desk with nothing to do.

The pay is ok, but when compared to the main businesses, you are getting a lot less of a salary than deserved for the work ethic.

On the upside, the staff are lovely and the team lead I had was the highlight of the job. Most of the staff surrounding you are very supportive. Although HR are very unforgiving in any kind of circumstance.
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Typical Work Day
Technical Support Representative (Former Employee) –  Shaw6 December 2019
I hope they will provide more benefits for their employees such as retirement plan or anything that will help their employees grow and be stable. We are looking to a more exciting and fun working place and environment.
Was this review helpful?Yes 1NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Sykes Enterprises, Incorporated. Our community is ready to answer.

Ask a Question

Overall rating

3.3
Based on 7,095 reviews
51.8K
41.8K
31.6K
2770
11.1K

Ratings by category

3.3Work/Life Balance
3.1Salary/Benefits
3.0Job Security/Advancement
3.1Management
3.2Culture

Sykes Enterprises, Incorporated Reviews by Location