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Sykes Enterprises, Incorporated Employee Reviews for Communicator

Found 5 reviews matching the search See all 6,954 reviews
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5.0
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Featured review
Sykes Enterprises, Incorporated selected this as a representative review
Family
Relationship Development Manager (Current Employee) –  Remote15 September 2019
All the benefits of working for a massive corporation, opportunities to learn & develop. Genuinely feels like a close knit family... company values are spot on.
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3.0
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nice
Communicator (Current Employee) –  Edinburgh24 March 2017
It was a nice place to work. The people are friendly and the hours are good. from this job i have learnt how to cope under pressure and how to deal wit difficult situations in more professional way
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3.0
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Fun
Communicator (Current Employee) –  Edinburgh20 June 2016
Good business to work for, and a very friendly work environment. I have worked there for almost two years now and have really enjoyed the experience so far.
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5.0
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multicultural environment
Communicator (Current Employee) –  Edinburgh20 May 2016
As a communicator I answer calls from cardholders in Danish and English. I help cardholders with making transactions on their card or help with orher issues as fraud, delinquency, survey, etc.
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4.0
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Not the worst place to work, certainly not the best
Communicator (Former Employee) –  Edinburgh, SCT15 October 2015
I worked on 3 accounts, Orbitsound, Proctor & Gamble and PlayStation. The first account was amazing, best job I have ever had, then Orbitsound stopped outsourcing their customer service so I got moved into another account, everything gradually went down hill from there.
Pros
Meet some amazing people.
Cons
You have no time for a life.
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4.0
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It's fine but I could do better.
Communicator (Current Employee) –  Edinburgh17 October 2012
Responsible for maintaining an exceptional level of customer
satisfaction via phone and email contacts from customers. Resolving
customer problems and ensuring a high-level of productivity and
service at all times. Regularly achieved excellent scores and met
targets, monitored on a weekly basis. Handling contacts from
prospective clients spanning 4 different countries and three languages
while also standing in for my team leader and escalation agent in their
absence. Various tasks.
Pros
job security, long breaks.
Cons
low salary, long hours.
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Overall rating

3.4
Based on 6,954 reviews
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3.3Work/Life Balance
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3.0Job Security/Advancement
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