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Sykes Enterprises, Incorporated
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Who we are

Our company started 40 years ago with 3 people and a dream – to help others enjoy the goods and services they choose. At the moment, consumers around the world call or write to us if they have any questions or issues with their purchases and we gladly help them with troubleshooting, one caring interaction at a time.

2017 marked SYKES’ 40th anniversary. The company have accomplished a lot together during its first 40 years, and it will continue to innovate, solve challenges, drive customer value and remain true to its core passion for helping others.


Globally, we have centres in 72 locations and over 55.000 employees who speak in 40 different languages! In Edinburgh we have over 1000 people working for various clients in our contact-centre, based on the West side of Edinburgh – close to Napier and Heriot Watt Universities.

Our community

A workplace reflects your own values. Our core values include compassion, kindness, respect and helping others. We’re proud of what we stand for and even more proud of how our colleagues reinforce these values.

Here are some testimonials from our employees:


“Working as an agent is a refreshing experience, that gives us the ability to connect with and help business customers with a variety of queries. The team here at SYKES are supportive and encouraging with all aspects of the job whether its professional or personal which is unlike any other workplace I’ve been in.”

- Customer Service Advisor


“Great environment to work in. Everyone is willing to work together and support each other. The people make this business. Love the people, love the culture. Great place to develop your career!”

- Team Leader


"Diversity is amazing, especially for people who are coming for the first time in Edinburgh and they don’t know many others and suddenly they meet"

- EMEA Quality and Performance Manager


But our community is much more than work. We participate in and support several community initiatives. From promoting local exercise programs to encouraging healthy living and environmental programs, we understand the importance of giving back.


When we're not doing that, well... we have fun contests or a Ball or maybe a random giveaway. We also have to mention Fun Fairs. We have that in our own parking lot.


Our Jobs in Edinburgh

We have a multitude of jobs in different professional areas, but the most common role we’re hiring for is Customer Service Advisor, the troubleshooting professional. For this position, you must know at least one additional language, enjoy working with people and have good organisational skills.

Your role would be to assist final customers with their inquiries over the phone or by email and give the best resolution, both in English and any other language. If you are friendly, outgoing and enjoy the idea of making a living out of helping people, you are a perfect match in our team.

Work At Home anywhere in the UK

All across EMEA, our talented 600 home-based Customer Service Advisors delivers excellence in 12 different languages: Arabic, Dutch, English, French, German, Italian, Spanish, Portuguese, Danish, Finnish, Norwegian and Turkish. We expect SYKESHome Europe to grow beyond 1000 people over the next 6-9 months and further over the year or so beyond this.

Our agents’ role is to support the final users over the phone or by e-mail/chat and give the best resolution. To ensure our agents are well equipped for this role, their SYKES journey will start with a training that will teach them how to handle most common requests. Also, our agents receive excellent support in the role from a dedicated team manager.


As a Home Customer Service Advisor, the most common available roles for promotion are: Technical Support Representative, Quality Monitor and Team Leader. As our agents work from home, PC literacy, a high degree of flexibility in your schedule, strong organisation skills, independence and self-reliance are essential.


Check out our available SYKESHome vacancies now!

Your Career at SYKES

We strive to create a collaborative environment to WORK, LEARN and GROW. Opportunities to learn come in many different forms, from the day to day interactions that we have with customers, clients and colleagues, through to more formal learning solutions designed to support career growth.

Many of our leaders came to SYKES with the thought of being here for a year, but they then end up staying for a career. SYKES is a place where your passion for service and desire to make a difference can grow into new opportunities, that allow your talent to grow and glow.

The majority of our leaders are promoted internally, and our Learning & Development team facilitate structured development programs, that support career growth into various key leadership roles.


Among our most notable and successful programs are: First Level Leader (FLL) Growth, our Account Manager succession programme known as MLL Growth and Train the Trainer programme.


Our Learning and Development (L&D) team focuses on leadership development, utilising the latest technologies and initiatives, to build tailored curricula and programmes that fit both our people’s and our company’s needs.


Did you know?

- 36 colleagues were promoted in 2018

- 113 were enrolled in Learning and Development training in 2018.

- 9/10 of our employees said they can feel themselves growing as a professional within the first 3 months in SYKES.

Social Media

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Company Details

Headquarters

Av. Vía Gustavo Baz 2160, Edificio 4, Piso 1| Col. Fracc. Industrial la Loma Tlalnepantla | Edo. Mex. 54060 México.

Revenue

£5bn to £10bn

Employees

1,001 to 5,000