Swissport is a good place to work with friendly staff to help you on shift, especially for new colleagues. It can be a very demanding job during the hectic summer months and can be hard going during the cold, wet winter months but if you are prepared to graft and be a good team player then you will fit in well. For me, working outside and having a variety of roles is the best part of the job
Unfriendly workplace, know one talks to you at all
Ramp Agent (Former Employee) – Bristol – 21 March 2018
Done lots of jobs in my time but never have I worked anywhere that is so unfriendly and disorganised. It's a very clicky work environment and literally no1 talks to you from the moment you enter the crew room. If your face fits you'll be ok. For three weeks I was never put on the team sheet at the start of every shift which never starts your day off well. You are made to feel a bit of a burden and even on an escorted pass you get left outside on your own whilst other senior ramp agents just wait inside for aircraft without telling you. The times you do interact and try and make conversation, you get short yes or no answers. Basically after 2 weeks training in the classroom I felt as if I was left to my own devices whereas they should work alongside you and make sure everything is going well etc etc.
It's as if no1 else was never new and in the same situation. And it's not just myself that thinks this.
Working outside, manual work, 4 days off if working lates
Low pay even with responsibility around an aircraft worth millions of pounds, not made to feel like part of the team
Cleaning agent (Former Employee) – Newcastle upon Tyne – 8 March 2018
First of all I will start with the co workers. They are what keep you there and keep you going. Managment at Newcastle airport are a disgrace they are nothing but lazy bully's who think it is ok to pull people up infront of other workers and shout in there face trying to belittle them. They are not professional what so ever. How these people have managed to get a managers job is beyond me. You can not go higher to make a complaint about these people as they all have each others backs. Nothing but bully's. Teamleaders and supervisors are lazy just stand dish orders out while they stand and do nothing. Stay Clear of swissport terrible work place and terrible wage for what you put up with.
Passenger Service Agent (Former Employee) – Manchester – 1 February 2018
I was working for this company for a year. The management clearly don’t communicate and look down on you and never seem to help or get anything done. You work stupid hours and only get 1 weekend off every 6 weeks. No life for someone young. The only advantage and what got me out of bed at 1am was the people I worked on check in with. If you would like to do 3am-3pm shifts and other stupid 12 hour shift like this then go for it if not run for the hills you’ll thank me later!
The people are great to work with and everyday is different, you have to be on the ball as it is a very fast paced environment, overall it is generally a great place to work and the airport environment is nice
Passenger Service Agent (Former Employee) – Leeds – 15 January 2018
Considering its only a small airport, the operation is very busy, with a lot of overtime available and opportunities to learn new airline systems, every shift was different, a very varied job role.
If you're prepared to put yourself forward for training on other airlines and show initiative you'll do well.
at the start of each day you'd be assigned your tasks for the shift which were subject to change, if you were assigned a flight it would be you and your teams responsibility from start to finish- check it in, board the flight then complete any necessary administrative tasks afterwards, which depending on the airline could be quite time consuming.
If your flight were delayed you would need to stay and see it through which may involve several hours extra to the shift and include arranging alternative transport/accommodation for passengers.
Privacy was not really respected, especially among certain team leaders, you didn't get support in difficult situations.
The hourly rate unfortunately is standard for this job role regardless of company/airport; not something that's likely to change anytime soon.
PSA (Former Employee) – London, Stansted – 11 January 2018
Each day is different, dealing with the general public can be testing at times but as long as you have a relaxed and polite way of dealing with them then difficult situations can be handled quickly and efficiently.
Passenger Service Agent (Former Employee) – Northern Ireland – 31 December 2017
I had previously worked for Servisair before it merged with Swissport, when I returned to it then becoming Swissport I never felt so under appreciated, although most of the problems came from the airlines bullying the agencies. I felt like I was treated like a kid at school, being threatened with written behavior cards if something happened like a small delay that wasn't your fault. There was no rewards or incentives to give employees goals to work towards. I left due to health issues. These agencies need to treat staff like airlines treat their staff, and maybe the turnover wont be as high.
on a normal day its like any other job, repetitive, however things can change very quickly dealing with delays, cancellations and diverted flights, and these opportunities do bring with it challenges to over come, that when overcome bring great satisfaction to the job.
decent working environment
due to the nature of the industry, can be long and unsociable hours
Passenger Service Agent (Former Employee) – Manchester Airport, Greater Manchester – 1 December 2017
Shocking company treat staff like absolute cattle pay bare minimum but want the most amount of work....shift patten was 4 on 2 off but never got the full potential of the second day off as they wanted you in your most times at 3am on the first day back in. Management are clueless. Rood and think there above the world. Shift changes at the drop of an hat from 8 hours to 12 hours sometimes in a days notice and would still.be expected to do it. Basically if you want to be treated terrible and have no life for pittance this job is perfect. I will be forever greatful to the colleagues I worked with that made the job itself fun. Also with all that being said this company gave me the steping stone I needed to become cabin crew.
Ramp Agent (Former Employee) – Sheffield – 29 November 2017
Enjoyed working with a good set of guys BUT its made very clear to the temps you will never be in the "clique" of the full time guys , and nobody wants to show you how to actually do the job or any hands on training, misled into believing that you may get kept on after the temp contract ends , THIS DOES NOT HAPPEN anti social hours are part and parcel of the job, charged £6 to park with no real alternative , real nasty parkillaging patrols just waiting to pounce , complete jobs worths on security , equipment that should have been scrapped years ago, i had some minor items stolen from the "village" cabin. It`s real pity it had to be the way it was as it could have been a much nicer place to work without having to make any major changes
Baggage handling,customer services,movement of aircraft,using necessary equipment for aircraft turnaround.Management aren't too good but good group of fellow employees.Hardest part of job is early starts and late finishes.
Passenger Service Agent (Former Employee) – Luton Airport – 2 November 2017
swissport was a big company that helped me gain experience of working in a high volume place such as an airport. it help me gain experience of working with different people and different culture as a team
Customer Service Ramp Agent (Former Employee) – Newcastle upon Tyne – 29 October 2017
This employer is very poor and fails in a lot of aspects. Care of duty and employee health and safety are totally disregarded. Management really poor and employees not respected. Some of the permanent employees treat the Temps with contempt and try and bully people. A typical shift can involve long periods of time with no break working for minimum wage. Unless you are prepared to break health and safety rules you will not be kept on. In summary I would not recommend working for this company.
Ramp Agent (Current Employee) – Manchester Airport, Greater Manchester – 25 October 2017
If you enjoy a working environment full of under paid under valued people struggling with low self esteem and depression then this is the company for you. The company has a mentality to treat its hardest workers like less than human, whilst anybody lazy and willing to suck up to management will be awarded promotions, which is basically a license to sit around all day doing as little as possible. Staff turnover is astronomical, anybody crazy enough to stick it out longer than 2 years ends up in a state of ill health, either mentally or physically. Mid managers are all under educated lazy morons who gained their job through sniffing the relevant upper management crotches which creates a working environment where most of the front line staff have absolutely no respect for their superiors. If you want to become mentally ill or destroy your body this is the ideal job for you, if you'd rather retain your self esteem and general health and well being.......AVOID
Ramp Agent (Former Employee) – Newcastle upon Tyne, Tyne and Wear – 24 October 2017
A fun and interesting place to work. Hours can be long and shifts do vary but the people you work with make the hours spent at work enjoyable. This is a job where attitude is key, if you come with a positive attitude and a willingness to work/learn then you'll get alot more out of it. Only downside to this job is the pay, however there is plenty of overtime available (especially during the summer season) if you're willing to work it. This job is not for everyone so find out as much as you can about any role at the airport before committing to it.
Interesting place to work/Good banter with colleagues/Opportunities for career progression