Swissport International Ltd. Employee Reviews

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3.0
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Salary not enough for new starters
Cargo Agent (Former Employee) –  Manchester, Greater Manchester12 May 2019
Overall office atmosphere is good, staff is supportive and friendly but the salary for new contracts isnt good. Some nights are extremely busy, worst thing is a continuous change of roaster.
Pros
Good training, supportive staff, too many days off
Cons
Less Salary, Long hours, early, middle and night shifts mostly 12hours
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4.0
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Ok
Manager (Current Employee) –  UK8 May 2019
Good can't complain, in general always a good starting block in the aviation industry. It is very easy to climb the ladder so also good prospects if that is what you are looking for.
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4.0
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Laid back job with good people
Ramp Agent (Former Employee) –  Leeds2 May 2019
Pay is acceptable and overtime is always available. Only downside is the hours vary wildly so its hard to plan ahead.
However most of the guys there are easy to get a long with and the job is really very easy to do. Plus you get loads of breaks and you get to spend time outside, which last summer was very nice indeed.
Pros
Lots of down time
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1.0
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Extremely poor management, Part time Swissport contract employees are scapegoats
TL (Current Employee) –  Manchester, Greater Manchester24 April 2019
I have worked at the airport for 26 years, luckily I hold an old contract which actually pays me to come to work. The conditions employees on the new Swissport contract work to is horrific, the union have lost all control- swissport agents are on a little more than minimum wage, no shift allowances, over time pay etc.

I have noticed and I am shocked to see that Swissport have recently changed the shift payments for PT employees on the newer contracts which means staff device fewer hours spaced over more days- they will not make as much money and they were already on very low wages.

For me, the role of a Passenger service agent is a great job, there is not two days the same. Great people to work with that make the job easier.

There is no work/life balance from the company, which the management don't care about as most of them are Mon-Fri, 8-4!

Working nearly every weekend with unsociable shift work.

A truly scary environment, the company are so fast at picking you up if you have made a mistake but do not expect praise if you do a good job- you will never be told well done or get any sort of recognition, maybe a sheet on a wall saying well done! (if you are lucky)

Hardest part can be getting abuse from customers, expect everything to be your fault in there eyes. Best part of the job is meeting loads of new people day in day out, a lot of the staff are amazing and incredibly dedicated to their roles- it is a shame swissport exploit these people.

If you work under the post 2014 contracts.. why are you still with swissport? Swissport are starting to lose
  more... contracts left right and centre now that there are whispers in the airline industry about the poor standards delivered to the airlines at MAN, Swissport is under chronic stress at Manchster and further contract amendments are being considered to make cost savings at Manchster, please do not sign up to this- there are better options at the airport. One example, dnata.  less
Pros
Fun Colleagues, busy environment
Cons
Long hours, low pay, terrible management, very poor progression routes
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3.0
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Ok
Airline Services Duty Manager (Current Employee) –  Manchester18 April 2019
Good shifts, needs more job security so you are not worried about losing the job. Most is contact based so your job can depend on a contact that the company has.
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2.0
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Dont Do It
Baggage Handler (Former Employee) –  Swissport27 March 2019
One of the worst companies going, totally unflexible in the hours they give you unless another worker can cover your shift. management dont seem to have a clue hence the huge turnover of employees every year, why ? simple, they promise to take you back but never do, I was there for one season and no one was kept on, if there was it was done behind peoples backs. The good point is the banter with colleagues, and leading hands are fine, apart from that avoid at all costs.
Pros
Easy job. Banter.
Cons
Management.
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4.0
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Ideal job for locals
Ramp Agent / Baggage Handler (Current Employee) –  Cardiff25 March 2019
It's the easiest work there is with a lot of down time. The only problems are is that the shifts can be quite mad with no bonus wages. Management is fair and easy going as long as you can drive and stack bags at a decent pace.
Pros
Long breaks
Cons
Early shifts
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2.0
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Poor company
Passenger Services Agent (Former Employee) –  East Midlands10 March 2019
The shift pattern is crazy the responsibility is massive but the pay is poor. Clingy environment with no praise for good feedback and work. No structure
Pros
The airport
Cons
The company is run by idiots
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1.0
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Awful
Ramp Agent (Former Employee) –  Newcastle upon Tyne, Tyne and Wear9 March 2019
Slaves are treat better than this. Management what management. Too many clicks Poor pay rates and single time overtime rate little if any chance of been kept on it’s basically a sweat shop
Pros
None
Cons
Management, no chance of been kept on
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2.0
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Not great
Flight Dispatcher (Former Employee) –  Manchester8 March 2019
No progression
favouritism
management don't care and would talk about your back
little pay for the job you do and no way of working out what you pay should be
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1.0
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rubbish Place to work
Cleaning Operative (Current Employee) –  Newcastle upon Tyne, Tyne and Wear6 March 2019
Been working as an airplane cleaner for a few years now and nothing has changed, staff leave and not get replaced even during the high summer season.

Supervisors and team leaders sit in an office all day drinking tea coffee smoking etc, while others are working all shift. even some sleep when they are on night shift they say.

Don't even get a break, when the superior is in, as he wants us working all day. but it's ok for him to sit in his office and drink tea all day and have his dinner
Pros
Nothing
Cons
Work like slaves and get not thanks
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1.0
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good for self esteme
Baggage Handler (Former Employee) –  Gatwick Airport Station, West Sussex20 February 2019
not good when you join it is a us and them attitude,
but if you get on with it they seam to like you more
i was allways on time but i never got asked to stay on in 2012 for i worked for over 8 month's with no complaint and still was not asked to stay on
Pros
work
Cons
new to the job
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3.0
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Unproductive and unorgainised
Swissport (Current Employee) –  Manchester19 February 2019
Swissport have recently changed the shift pattern which means staff device fewer hours spaced over more days.

I haven't really ever met a more disinterested management team from not answer phone calls to returning emails its very poor.

general lower level staff i.e. agents and supervisors are a lot more helpful in the day to day running of things.
Pros
Nil
Cons
short shifts, more days, poor communication
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3.0
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Nasty mangement but good work place
Cleaning Operative (Former Employee) –  Edinburgh Airport14 February 2019
Fadt flowing work always on your feet was on nightshift and always had a laugh good easy job one got a hang of it but management was shocking no comunication at the least
Pros
Work pattern
Cons
Management xouldnt care less
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5.0
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Good
Ramp Agent (Former Employee) –  Castle Donington, Leicestershire11 February 2019
Enjoyable, good management and always willing to help. Everyone is willing to help you and make your day easier and you can be trusted to be left on an aircraft by yourself
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5.0
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No one day is the same in this industry
Station Manager (Former Employee) –  East Midlands Airport, Leicestershire29 January 2019
Fast paced environment from ground handling to cleaning. This is an exciting industry to learn key new skills.
This company is a world wide organization ground handling to cargo all over the world.
They are in most of the uk and Ireland airports overseeing the safe arrivals of airlines to a fast paced and safe departures.
Pros
Down time for teams between airlines
Cons
Can be long hours and difficult to have breaks
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2.0
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Not great
Cleaner (Current Employee) –  Edinburgh Airport24 January 2019
i wouldn’t recommend this at all. There’s a few supervisors that need taught how to respect people and it makes the work environment a horrible place to work in. I’d definitely look for another job and not rush into this one.
Pros
3 days on and 3 days off
Cons
Everything apart from that ^^
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1.0
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Worst company ever
Passenger Service Agent (Former Employee) –  Manchester Airport, Greater Manchester24 January 2019
Swissport not only lie about your annual income but also your hours contracted to 28? Nooo you’ll be working full time doing 50hours a week!! Be very cautious of this company, management are never any help they couldn’t give a toss if you walked out. Stay clear of this company not what it seems. Long unsociable hours for little pay, abuse left right and centre. Management are not approachable about any thing, unhumane working conditions that no one should be putting up with!
Pros
Friendly colleagues
Cons
Pay, hours, management, poor progression routes
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4.0
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5 years at Swissport
Passenger Services Agent (Former Employee) –  Bristol, Bristol21 January 2019
The Company employed me for 5 years.Ii enjoyed working with passengers and helping them get to their flights quickly and easily.I was able to develop my languages knowledge and to frequently use them.The most enjoyable part was working with several colleagues who I now count as personal friends.
The downside were the very anti social hours,other colleagues who were not prepared to work as a team and were not controlled properly by supervisors.
Pros
Good colleagues to work with.
Cons
long hours
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1.0
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Terrible company but loved the job
Passenger Service Agent (Former Employee) –  Stansted21 January 2019
Really enjoyed the job as its varied but the management were awful and have no management skills whatsoever. As there is such a high turn around of staff they don't treat people like people anymore just numbers.
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Overall rating

3.4
Based on 2,810 reviews
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3.2Work/Life Balance
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