Swinton Group
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Swinton Group Pay & Benefits reviews

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United Kingdom222 reviews
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3.0
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Sales inc cold calling
Day includes providing insurance quotes and policies for car, home, travel.
A lot of opportunities for training and advancement.
Good Benefits.
Dynamic atmosphere
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2.0
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Don't apply if you have anxiety
The place is okay. It pays well and the people there are very nice. For example you'll walk in to smiles every day. But when it comes to poor managment this place gets it spot on. Some managers are cool, know what they're doing and actually care about you but getting passed around From one to another all the time messes it up. I personally had 4 managers while I was there and each one treated you different. Your just another adviser. Favorites get stars and badges and are pushed forward. It's very busy and it's call after call. So repetitive. There are incompetent people in managment and it's not seen by higher management because as soon as they're around the managers straighten up and act differently. I was off sick due to mental health problems and it literally only got looked at in meeting about the sick days (return to works). On one occasion my manager did an informal investigation within a return to work meeting and tried to use the information given For the investigation. It made no sense and I raised it with him and told him I wouldn't sign the paper. The place gave me a lot of problems. It feels like you are a part in a big robot(Swinton) and if you get rusty... Your gone.
Pros
People are nice but wasted here.
Cons
Manegers, higher management.
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4.0
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Not a bad company to work for
They were a good company to work for & have produced some really great quality staff with their ethics. They also work on a flexible hours contract. Incentive scheme is paid out every 6 months
Pros
Good people
Cons
Restricted policies - everything has to be standard
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4.0
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Established company
In house training consistent for development.
confusing monitoring systems with unstable new it system.

Branch network diminishing due to on line growth.

Excellent salary.
Pros
colleagues and friendships developed over the time. excellent salary
Cons
changing rotas frequently
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4.0
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Friendly and fun
Busy with insurance quotes, learned what is and is not acceptable about insurance especially changes
Management was nice

fun to work in

Hardest part trying to explain why insurance has gone up to a customer
Pros
hour lunch break
Cons
sometimes working 6 days a week
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2.0
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Slowly Going Downhill
Overall swinton was a good company up until 4 years ago when new board took over and close a number of branches and reduced staffing measures. Lack of communication from Directors downwards to Branch Manager
Pros
Good salary
Cons
Unstable
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1.0
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No Job Security
Management have no idea of what's going on. They just want to be an online only channel and slowly shutting all the branches. For the branches that are left the management should just put them out of their misery and close them now as it will happen. Also the targets set are unachievable.
Pros
Salary was good
Cons
No job security and no work life balance
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1.0
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horrible
horrible place to wor, bullying culture, long hours no reward for the work.
People saked for doing what their managers tell them to do, ok if your face fits
Pros
none
Cons
alot
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2.0
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Colleagues were the only fun part
Awful company to work for, no pay structure. I was there for nearly 8 years and youngster were walking in on a higher salary than me with less experience and less responsibility. Don’t care about their staff. Was a fab place to work when they concentrated on the high street presence & face to face customers but with the branches closing year on year they will soon be like any other insurance brokers ie, a call centre. The management team don’t know what their doing.
Pros
None
Cons
Weekends - Late night
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1.0
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Not the best
Poor overall management and business model make it difficult to compete with other insurers. Swinton were making huge profits from add on sales and providing unnecessary benefits. This is the reason for numerous fines from the FCA. The FCA have clamped down on how brokers can trade and Swinton seem the last of a dying breed. With less options for income, the reigns are tightened on staff to produce the service they require. Since the huge loss in staff in the last year the work is now generally call centre work. They also sold all the assets and buildings which is a clear sigh of a potential take over.
Pros
Nice office
Cons
Not a trustworthy organisation
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1.0
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Don't work for swinton if you have half a brain and value your sanity.
The team leaders micro manage and treat employees like children. The management don't value their staff whatsoever. The annual salary was always bad but we used to be able to earn a decent bonus with achievable targets. When I left that wasn't the case anymore. They were obviously trying to save money so devised awful scripts which were embarrassing to read to the customer and no way to achieve target. Dreadful place.
Pros
Water cooler
Cons
Management, pay, lack of bonus, ridiculous scripts, working Saturdays as well as working all week, computer systems.
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4.0
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good work place
The job itself was good. Recieving inbound calls from customers who wants to make changes to their car insurance policy. New system in place called Strata was complicated to use.
Pros
decent pay
Cons
late shifts
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3.0
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work was okay
i did not enjoy working here because of all the constant changes, when i started the salary was okay with good bonus incentive, just before i left they removed all incentive.
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3.0
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Proffesioanl but fun workplace
Contacting customers regarding their policies.

I learnt how to process policies, up loading clients records, securing data and keeping diaries for up coming quotes and renewals


Management gave regular appraisals and reviews to ensure your could meet targets.


Praised and rewarded for retention and customer service


Hardest part of the job unable to retain a client due to policy not meeting their needs/ premium.


Most enjoyable part of the job helping vulnerable customers and assisting them through processes.
Pros
Team evenings
Cons
Long hours
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3.0
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Too much change
Made redundant due to change of location for my department. Swinton has been going through restructuring for a period of 4 years. It hS taken way too long.
Pros
Holiday flexibility
Cons
Low pay
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5.0
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Working at Swinton
A typical day would be answering calls to sell insurance.

I have learnt to negotiate sale price by selling features and benefits an dwelling into customer needs.
Pros
Good Management
Cons
Late shifts
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5.0
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Productive and fun place to work
Most recent contract working with Swinton Insurance, very relaxed environment, everybody is easy to work with. Flexible and Agile approach to working.
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4.0
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Opportunity to fulfill own potential
A typical day would include coaching or workshop delivery to between 1-20 people depending on the Business needs.
I have been given great opportunities to progress and fulfill my training talents including completing numerous qualifications to support my role as a Trainer, Coach and Tutor.

The workplace culture has always been a family atmosphere, working together to deliver excellent customer service, both to external and internal customers.

I have enjoyed my career as they have provided me with a great working environment, opportunities, salary and work/life balance.
Pros
Meeting lots of great people, having use of a company car and gaining qualifications
Cons
overnight stays away from home
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3.0
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Dying trade
Swinton follow all the FCA laws and the scripts are long and the customers don't want to listen so can become tiresome. SWinton as a whole areason a good company to work for.
Pros
Discounts
Cons
Scripts
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4.0
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Workplace
Competitive salary, very good hours as there alot of flexibility to use. Good employee culture and knowledge of what the company was doing. Everyone got along well and good sense of apprention
Pros
Flexibility
Cons
Wage cuts
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4.0
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A great working environment
Worked for Swintons Insurance just for 1 year, however it was a great job with a good management, opportunity to increase monthly earnings on monthly basis. Great staff, loved it!
Pros
Great atmosphere, opportunity to earn extra commission
Cons
Low salary
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