Good job, involved me in answering telephone calls, dealing with queries, typing, minute taking, inputting data into a computer by using various data bases. The training is quite good. Management do not treat everyone alike which is bad. Dept very cliquey so opportunities for advancement quite low if not in a clique. There has been bullying over last few years when budgets were cut. Moral quite low due to this. Good things include flexible working, although sometimes hard to get time off when needed, this again due to reduction in staff levels. Pay is quite good. Most enjoyable part of job was the variety. Hardest part was dealing with poor inconsistent and biased managers.