Sunrise-Gracewell-Careers Employee Reviews

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4.0
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Staff welcoming, but often short staffed
Care Assistant (Former Employee) –  Fareham, Hampshire15 December 2018
Gracewell of Fareham is a very welcoming team, and I am happy to go to work.
However often find that we are short staffed, and the work load can get too much, but staff always support eachother through tough times.
The food could do with improvement, and the hospitality team need a little awakening, as often find residents will barely eat due to the food lacking any quality and appealiness, which then we get under fire for people losing weight.
Have received great support from management, at times there has been miscommunication, but if you want something sorted, it usually does get sorted.
The salary could be better, especially when dealing with distressed behaviours
Pros
Team, managers, rewarding job
Cons
Long hours, low pay, miscommunication
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3.0
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Mixed feelings on this Machine
Care Assistant (part-time) (Former Employee) –  Beaconsfield13 October 2018
Great training given, no doubt about it, they don't miss anything out.
Very good strong upper Management, they are confident, helpful & mostly as supportive as possible within their powers.

This is where it stops. For gods sake....JOIN A UNION..... Your life can be made a misery if you don't watch your step in the lower echelons. I have NEVER experienced & witnessed such a shockingly high turnover of staff in my whole working life. It's pitiful & soul destroying. Such good staff, simply lost to competitors & "other opportunities".

Not a single care assistant in the high Dementia Unit seem to want to stay, all seem so miserable & demotivated. Its sad, as no real joy exists. This is swiftly stifled by negative feedback & harsh criticisms in an already difficult working environment. Barely any positivity or recognition delivered.
Not many staff last very long, as they vote with their feet & walk out of the door.
Unless you are highly favoured, why work under constant stress & fear.

It's such a huge pity, because Sunrise benefits are great, the training is good, Great upper Management folk. Many very talented & caring individuals work there, which is wonderful as you can learn a lot from them.

Always short staffed & heavily reliant on agency staff, as many homes are, of course ! So, a great business opportunity if you are a good quality agency worker.
Pros
Brilliant training, strong understanding upper managenent, extra hours can be picked up if needed at a higher pay rate, competitive enough hourly rate, encouragement to advance through further learning.
Cons
Always short staffed, difficult working conditions, unpaid breaks, not allowed to use the nice coffee machine, No staff parking allowed on the premises which can make you late clocking in & you get pay docked, Ghastly matronly uniforms.
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1.0
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Avoid working for gracewell Weymouth
Senior Carer (Former Employee) –  GRACEWEL, HIGHCERE,WEYMOUTH5 November 2018
Working for this company for a good 2 years. Had numerous staff turnover and management, if we were lucky to have a manager. So I have definitely got a good insight of how terrible this company really is. The Poor staffing levels often 2 staff with agency staff with 16 residents putting care givers at risk of injury, and many of residents left unattended.Paperwork was often filled out when the resident hadn’t been seen too. Paperwork would go missing, when management were informed not interested. I reported this company to all relevant services to do proper investigation of this company
Pros
Lovely residents, decorated to high standards
Cons
Too numerous to mention
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1.0
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lower management shocking
Carer Assistant (Current Employee) –  Solihull, West Midlands12 November 2018
if you work there you need to be in a union because if they want you out they will do anything to make your work life uncomfortable.
High turn over of staff
rude management
no respect for staff
residents dont get what they pay for
food shocking
list goes on.....
Cons
management
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1.0
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Awful place
Care Assistant (Former Employee) –  Bath, Somerset11 November 2018
Beautiful from outside but when you work there you see how awful that place is. Residents are not safe as short staff on most of the shifts, a lot agency at the moment, many falls, staff from abroad (including nurses in charge) doesnt speak a proper english and making inappropriate comments about residents front of everybody, most of english staff is more busy talking about others than actually work. Forcing residents to go or get up from bed at ridiculous hours, tablets founded everywhere. A few still care but they can not do much as manager listens only to her favourites one. Staff doesnt stay long, rotation all the time what is not good for residents.
Pros
None
Cons
Everything
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1.0
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Senior care assistant purley
Senior Care Assistant (Former Employee) –  Purley, Greater London25 December 2018
Sunrise of purely is a job. The management use and abuse staff no respect toward staff.
Staff care assistant is regarded as the lowest position in the home.
Pros
None
Cons
No respect toward staff
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2.0
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Disorganised lack of communication
Housekeeper (Former Employee) –  Weymouth, Dorset30 October 2018
Looks lovely but lokk under the packaging and falling apart. No communication and housekeeping staff not utilised properly. Head of department not up to the job and used staff in her fall out with other heads of deoartment.
Pros
Residents are lovely.
Cons
Silly hours and lack of communication
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1.0
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Hard work
Care Assistant (Former Employee) –  Winchester, Hampshire25 October 2018
Worked at sunrise,short staffed, work you to the bone, beautiful from the outside but when you work there, you realise that it’s not what it seems, staffs wages always messed up every month, overall I wouldn’t recommend anyone to work there
Cons
Hard work
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3.0
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No co-ordination
Care Assistant (Current Employee) –  Fareham, ENG7 August 2013
Start work at 0800hrs, Breakfasts given and feedings done, showers, bathes or washes done and dressed.Residents sat in Lounge ready for Activities. Co-workers, most are great to work with and the time just flies by. Hardest part of the job is, when the residents, that you have come to know and love like one of your own family, Passes away, that can leave a big hole. The most enjoyable part is, getting hugs from them and big smiles. Just seeing them happy, clean and fed well is worth the hard work.
I have learnt not to take anything for granted and to treat people, worse off than me, with Dignity and Respect.
Management; has to put the Residents first and not the Profit.,I know that Money is a big factor in running a Care Home, but the needs of the Residents should always come first.
Pros
free uniform
Cons
long hours
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4.0
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Productive, friendly environment
Lead Care Manager (Former Employee) –  Banstead, ENG29 December 2014
As a Lead Care manager I had to supervise the Care Team. Mentoring, educating the team members. Making sure that the highest level of care provided, and not just the residents are happy, but the team aswell.
I had to up date the residents care plans daily, reviewing their care packages too.
Informing and consulting with other health care professionals and other suppliers.
I've grown as a person so much. My customer satisfaction skills grew and learnt to be very patience, but effective at the same way.
The hardest part of the job was providing palliative care and to be a sort of advocate to our voulnerable residents and their families.
Pros
good team, friendly environment
Cons
shift patterns, sometimes way too much overtime.
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4.0
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Productive and fun all in one place
Health Care Assistant (Former Employee) –  ENG15 September 2013
-Assisting the residents in their personal care is the first priority.
-Assisting them in their activities of daily living.
-Maintaining their independence and privacy and dignity.
-Life is so short that you never know what will happen next. Value everyone you love.
-Be considerate and open minded and patient when working with vulnerable adults or individuals.
-Team player. Never leave a co-worker by his/her own if you see her/him struggling with the work. Try to help out and explain the proper things to do.
-Seeing the residents suffering from their conditions and seeing them passed away without anybody from the family.
-Seeing them happy and jolly and chatty with their families, seeing them remembering the things they used to do before or telling the story of their lives and hearing them saying thank you even for a little things you did for them is priceless.
Pros
free lunch, snacks and dinner
Cons
long travel to work
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5.0
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Productive and fun work place
Staff (Former Employee) –  Sidcup, ENG5 June 2015
I had fun working with different age groups because I was able to learn and understand what their individual needs were and I had fun working with the other staff members as they were friendly and welcoming to me,
Pros
Free lunches
Cons
Long hours
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5.0
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Very nice place to work
DINING SUPERVISOR (Former Employee) –  Purley, ENG20 February 2015
The work shifts start from 7.00am or 12.00pm 8 hours work day, no stress, or rush, just care and responsibilities to do in time. Nothing to hard or something what is not possible to learn, free trainings online, good staff, and residents. Shift starts with smile and ends with good feeling, you did your best. Nothing hard or bad funded in that work, apart I moved to other part of London, so is was hard to get to the job. After long journeys to work after 6 month I decide to leave this beautiful place.
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5.0
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a good work place
SENIOR HEALTH CARE ASSISTANT (Current Employee) –  Brighton, ENG30 April 2014
It is a warm, luxurious and comfortable home using only superior design, highly professional and motivated teams, and by paying attention to the smallest detail to deliver best-in-class personalised care.

Our objective is to be recognised as the care home company that delivers the best personalised care in the finest care homes in the UK, and the home came on 2nd place out of 3300 home in South-east.
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5.0
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Good Company
REGIONAL LIFE ENRICHMENT MANAGER (Current Employee) –  United Kingdom9 December 2015
Sunrise have a strong base of homes in the UK and are developing and embedding a new care culture into there homes. Sunrise are able to upskill staff well and create good environments for people with dementia.
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5.0
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my job description was look after elderly people who has the health problems such as alzhiemers,dementia,parkinsons disease.
Assisted living care manager (Former Employee) –  esher,surrey,united kingdom5 May 2012
as a care manager,i was responsible to assist the residents with their personal needs,provide privacy and encourage them to be independent.
Pros
stress relief working atmosphere
Cons
work schedule was 7am to 9.30pm
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5.0
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Forward Thinkers
LIFE ENRICHMENT MANAGER (Former Employee) –  Birmingham, ENG21 January 2016
Sunrise are definitely adopting and approaching dementia care in the right way. Forward thinking and looking after quality of life for senior residents.
Pros
Forward thinking company.
Cons
None
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3.0
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Good to work at
Chef/Kitchen assistant/hospitality (Current Employee) –  Fareham11 October 2014
Cooking for 80 people 3 times a day is challenging but fun and its a good skill to have to cook for so many
Pros
Team mates
Cons
Not good pay
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Overall rating

3.8
Based on 183 reviews
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3.7Work/Life Balance
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3.8Culture

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