Temporary Customer Service Advisor (Former Employee) – Newbury – 10 August 2017
I worked in Customer Services - the team was truly wonderful. So welcoming. The day to day work was slightly repetitive but i didn't mind that so much because the team really made a positive impact on one another to keep each other going.
However, with the managers their is a strong sense of cliques and higher archy. The negative sort that you wouldn't want to be caught in the middle of. Unfortunately for me i was caught in the crossfire one day by the Loan Kit's managers pet employee who persisted to try to bully me to do things considered outside of my job role (in her job role). I drew my concerns to the attention of the Customer Service Manager, who was a part of the clique, and before i knew it my temporary contract was finished and they claimed "that they didn't need me anymore". Just a coincidence? I think not.
Well-known and easy to sell, but extremely high expectations with no guidance or support. No product training, no resources for marketing products. Very political, no loyalty.
If you have no family or life outside work, can work 6-7 days a week at 14 hours a day and would like to gain a few years of marketable experience.. Stryker would be a great choice. Salary & commission structure is lacking for work expected, with little ability influence management of your own territory.
Experience, great product portfolio, established
No work/life balance, extremely poor management, no training, low pay
Sales Business Manager (Former Employee) – Scotland East – 19 January 2016
Excellent company with leading products and passionate people committed to doing a great job. OTE value very respectable. Incredibly challenging job highly technical in nature and reliant upon close professional relationships to deliver value to both customers and the Company. Hours are unpredictable due to the nature of the role and a high degree of flexibility and willingness to put in the hours is required. Combining commercial aspects in a challenging sales environment coupled with a huge technical knowledge base ensures that you are never bored in this fast paced environment. The feeling that you have made a real difference to the success of the outcome of the case is one of the best feelings in work life.
Loan Kits Operations Manager UK (Former Employee) – Newbury – 1 May 2013
A typical day as Stryker Loan Kit Manager started by running reports on all KPI's from the previous day and then presenting these to the team mid morning. Following this it was important to catch up with the team on an individual basis after meeting with the team as a whole and discussing action points for the day and any issues that arose from this. The middle of the day was often dominated by meetings with other departmental managers such as customer service, inventory and supply chain - action planning and making sure the operations team were meeting goals previously set. Much time was spent communicating with members of the Sales team via email and phone, solving customer queries and answering requests.
Stryker has a strong philosophy of developing talent and hiring talented and dynamic individuals. The environment was challenging because the people were highly motivated and keen to succeed in what is a very demanding and fast paced industry.
The hardest part of the job was the unpredictability of the hours of work required and often it was necessary to work on a Saturday with only an hours notice.
The most enjoyable part of the job was seeing members of my team develop and progress under my leadership. Also seeing changes to processes and procedures increase our efficiency, providing a better service for our customers.
Good benefits package, pension, private healthcare, dental care, performance related bonus scheme.
Unpredictable hours at work required at times, weekends and late nights