A pleasant work environment within a housing scheme. The office space is with in the communal lounge and is therefore encouraging tenants to speak with me about their concerns in an approachable area.
I log on to site using a care line that is operational when the scheme manager is always off site.
Once on site I log on and ask if anything had happened overnight and the write down any falls or incidents in the diary and follow these up later on.
I am a lone worker and communicate with the office, my manager and other colleagues via email or the phone. on a daily basis.
I contact the tenants either by home visits or through the care line to ensure their health and well-being and report repairs.Often I am their only point of contact during their day.
I check that repairs have been completed. I complete a daily check list which lists tenant calls, update support plans, record in notes, check diary and report repairs. Then write this in the diary.
I also write in the diary who I have visited or seen that day.
Record weekly checks for fire test, Legionella checks, update diary noticeboard and communal bookings, check maintenance of communal areas, operational of lift, path ways and gardens.