Why join us?
It’s more rewarding than you think
Here at StepChange, you’ll do more than just your job - you’ll make a genuine and positive difference to people when they need it most. We help clients who have debt problems take back control of their finances, which means every single colleague across our organisation is focused on transforming people’s lives.
In 2018 alone, we helped 650,000 people manage their debt. It feels great to be part of this story, and we think you’ll agree.
We’re future proofing our organisation
We’ve spent the last few years investing in the way we work so that we’re ready to face any challenge the future can throw at us.
Our exciting programme of transformation has improved our operations and delivery capacity and unified our processes - all to make us much more effective at providing the services that people need the most, now and long into the future.
Feelgood opportunities to help people
We’re always looking for Debt Advisors to join us in two different roles. They’re genuine feelgood opportunities to use your communication and problem solving skills to speak to clients over the phone and help them manage their situations effectively.
As an Advisor, you’ll support and advise clients on the best, and most realistic, ways to improve their circumstances. As a Client Support Advisor, you’ll help clients manage their existing debt solutions by offering regular reviews, general support, and advice.
Either way, we provide full training to help you build the knowledge and expertise you need to help your clients get back on track.
You’ll make a difference in every role
Whatever your skills, experience, knowledge or background, there’s a chance you’ll discover a specialist role to suit you.
Across our Head Office, our teams look after tech, HR and Recruitment, Marketing, Business Development, Finance and more, and help keep our charity running smoothly. But what everyone has in common is that whatever our role we’re all here to transform people’s lives - and to really make a difference.
A benefits package that values everyone who works here
We don’t just care for the people who contact us. We also value everyone who works here too.
Our generous benefits package includes a pension, health cash plan, season travel ticket loans, a cycle to work scheme, an employee assistance programme and much more.