Sales Adviser (Former Employee) – Birmingham, West Midlands – 4 April 2018
Dealt with customer enquiries and complaints face-to-face and over the telephone, resolving any issues quickly and efficiently and rarely had to escalate them to management to resolve. A brilliant job.
Duty Manager (Former Employee) – Banbury – 10 March 2018
(A review of Staples only - this does not include my views and opinions of the change over to Office Outlet)
The manager I had during my time working here was positive and full of energy. He cared about his staff as well as customers and the business and managed two store locations.
He was supportive in providing several weeks of training. On my first day, I unfortunately had a collision, he was very understanding and insisted I went home early that day so I could sort my car.
The team were very focused and all worked well together. There were strong friendships and the atmosphere was very welcoming.
The training was extremely great when I started, I was appointed to manage the Warehouse department, and that is probably the biggest job within the store. Managing stock, shrink and waste,, loss prevention and ensuring great results for the annual stock take.
Work and life balance was fair. Managers would swap weekends - one weekend on, one weekend off. Maximum of two evenings a week, but often only ended up being one, with 8pm the latest finish.
Criticism would be that during periods of being short staffed or implementing big promotions that staff were expected to work longer hours and days off. Overtime pay wasn't allowed, so you were promised the time "back in lieu" , but you would never get that time back, so it often worked out you technically have been paid under minimum wage cuz of the extra time you have done.
Discount was 10% off pretty much everything and then 30% off copy and print.
Learning about the copy and print centre, and how to printmore... and make products was the most enjoyable part of the job.less
customer service representative (Former Employee) – Springfield, NJ – 8 February 2018
As a customer service representative, I assisted customers with selecting the best product for their home and office needs. not assisting customers on the sales floor, I helped stock the shelves and picked warehouse orders to assure the quickest service to our customers.
Store Associate (Former Employee) – Bournemouth, Dorset – 17 January 2018
Do not work here. you are over worked under paid and treated poorly by upper management. staff are friendly but the amount of stress upper management put on team leaders can cause confrontations between them and general staff to get tasks completed for unrealistic deadlines.
freindly staff (when not stressed)
poor pay, bad upper management, unrealistic goals and deadlines, stress
Picker/Packer (Former Employee) – Birmingham – 17 January 2018
a typical day was busy, management was very friendly and helpful, the hardest part of the job was finishing late nights in the cold, the most enjoyable was the people you meet and get to work along side with.
Customer Service Advisor (Former Employee) – Aston, West Midlands – 21 December 2017
Honestly cannot say a bad word about this place. Worked there but had to leave due to personal reasons but thouroughly enjoyed my time there. Boss was lovely and approchable if there was an escalation she was willing to take it. Section manager was a gem of a woman who I will always remember fondly on top of that free car parking and decent working hours, Wage also went up whilst I was there, A decent place and a company who customer service is paramount.
Good company to work for as a student or straight out of education
Technical Sales Advisor (Former Employee) – Lincoln – 4 December 2017
Typical retail duties involved helping customers, restocking the products, working on the till, keeping the shop tidy. Minimum wage, both part time and full time work available. Supportive and helpful management staff.
Store Associate (Temporary) (Former Employee) – Bristol, UK – 16 November 2017
Good work ethics. People friendly, very busy work schedules never a dull day. Great for customer service. Best part of the job was the feeling of helping customers choose the right product for their needs.
Picker (Former Employee) – Boston – 8 November 2017
I prefer to work at warehouse. I will be happy, if the working atmosphere is friendly, professionally and funny. That is necessity for me ,because I'd like to improve my level of English language. At the moment my language's skills are around thirty procent. I have really good experience at the packhouse of ,,Staples Vegetables". There I worked as made the orders for ,,Waitrose". My working place was ,,the dispatch" of the packhouse. My contract was temporary/for six months/, Now I am in Bulgaria, but I'd like to find job from New Year, especially in The South of England, my loved place of UK.
Store Associate (Former Employee) – Horsham, West Sussex – 31 August 2017
I didn't enjoy working here as the management was so awful. One manager loved to start arguments with the customers and swear at you (the employee). Whereas the other one enjoyed sleeping with one of the underage staff.
work there many years and over the years the staff are okay to work with management are not the best due they don,t tell you when rotas change so you cant plan your personal life around it and plus the store id not busy enough to keep open, and you never get overtime if you want it paid.