Very busy, well organised company
Customer Operations Team Manager (Former Employee) – Edinburgh – 16 January 2018
I worked for Standard Life for 30 years, and would recommend them as an employer, mainly because of the reputation they have for training and as an employer of choice.
However the environment changed, and is now very stats oriented, with the Customer Ops chief exec coming from a telephony environment, which shines through the junior management now.
It used to be much more customer focused, but is now very much cost driven, with many customers waiting a long time for a response. This is generally accepted as long as the costs remain in control, but is not a comfortable situation when leading a team of customer operatives
Long hours, focus on costs rather than the customer