They can't seem to practice what they preach. They make promises and then break them. They change terms and conditions despite agreeing to adhere to the ones already in place. They shouldn't be a "charity", they don't care about the staff, or the service users, they simply care about the future of their business - money! A "Not for profit" charity shouldn't need to make money for themselves. They think they can just put people on 14 and 15 hour shifts without consultation despite the fact it's illegal! Take my advice, DO NOT work for this company, they will only screw you over in the long run. Give it 10 years, if that, and the "Charity" won't even exist anymore.
Hours. Management. Everything!