SSE Pay & Benefits reviews

Found 39 reviews matching the search See all 180 reviews
Sort by: Helpfulness | Rating | Date
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Sitel is ok to work at
Customer Service Advisor (Current Employee) –  Newcastle upon Tyne, Tyne and Wear30 July 2018
Management is ok, depending on who’s team your on at Sitel (based in Newcastle), very stressful environment to be in. Management tells you one thing where as your getting told a different thing next. Wage is good however £8.75 an hour. Don’t really get much from management unless your one of the favourites
Pros
Wage £8.75
Cons
One rule for one and a different rule for another
Was this review helpful?Yes 9NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Customer service
Customer Service Advisor (Full-time) (Current Employee) –  Glasgow, Glasgow16 July 2018
The days are long and stressful, there is very little help around when needed, some people are unapproachable. Your team mates keep you going and you are well paid.
Pros
Well paid
Cons
Everything else
Was this review helpful?Yes 10NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good Work Colleagues
Parts Team Advisor /Customer Service Advisor (Current Employee) –  Perth11 June 2018
The other employees and your work colleagues are generally a good bunch of people. The teams I have worked in have been a happy and engaging and the best people I have worked with. There is also good benefits and the wages are well above minimum wage even for the lowest paid workers.
I do believe higher management are a bit less connected with the people on the ground floor and some of the recent decisions have not been the best.
Pros
Good benefits
Cons
Disconnected higher management
Was this review helpful?Yes 4No 3Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good salary
Inbound CS Agent (Former Employee) –  Havant, Hampshire18 April 2018
Good salary for the type of work, however a lot is expected of you.

Targets are a must and management are supportive until you do something wrong.

OCD on health and safety.
Was this review helpful?Yes 11No 4Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Horrible company to work for
Meter Installer (Current Employee) –  Manchester10 March 2018
Attitude towards staff is a disgrace, vans tools etc very poor quality, travel distances between jobs is absolute madness. Contracted hours and shift pattern mean nothing. Management are oblivious to how badly they are running daily operations.. Such a shame that a brand like SSE is being run off the back of a cigarette packet at lower level
Pros
salary, but check the small print
Cons
everything from the toilets to the energy monitor
Was this review helpful?Yes 39No 5Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Team Manager (Former Employee) –  Cardiff8 February 2018
Enjoyed 16 years at SSE, great salary offered and opportunities to move side ways or upwards are always on offer. Felt like part of a family and would definitely consider returning if the opportunities arise where I am living now
Was this review helpful?Yes 4No 22Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good job
Smart Meter Engineer (Current Employee) –  Northwest england3 January 2018
Although certain management are not the best to work with.
The overall job isn't bad.
The planning could be better but as long as you get your head down and work your are never forced to do work which is impossible to do.
Safety is paramount which can be a pain sometimes ultimately its to protect you.
Good holidays, uniform, tools and training.
Good Job
Pros
Training
Cons
Some Management but not all.
Was this review helpful?Yes 6No 17Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Horrible place to work!!!
Call Centre Advisor (Current Employee) –  Cardiff, Cardiff29 December 2017
This is the worst place to work!!!
Do not be deceived by salary... management is a bunch of snakes put together.
I regret ever having any business with this company!!!
Pros
None
Cons
Long hours, sneaky colleagues, hypocrisy in policies, horrible place!
Was this review helpful?Yes 26No 3Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good place to work, alot of benefits
Customer Service Advisor (Former Employee) –  Perth24 November 2017
I enjoyed working at SSE, alot of employee benefits and a great starting salary, managment was not always the best but for the most part it was fine, everybody got on and work was completed efficiently and stress free
Pros
Discounts from Hydro shops
Cons
Difficult to get holidays
Was this review helpful?Yes 3No 6Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good Place to work
Customer Service Advisor (Former Employee) –  Cumbernauld7 August 2017
Great Benefits, hours worked well around a college/uni schedule and paid very well. Great people all around the call centre that offered support. Just an overall great place to work. Will miss it
Was this review helpful?Yes 2No 15Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Challenging
Customer Service Advisor (Current Employee) –  Havant, Hampshire9 July 2017
Being part of the customer service sector the expected challenges arise. Dealing with customers queries and complaints is always eventful and challenging due to their variety and complexity. More often than not the support from your fellow colleagues/team, managers and other departments is there to help you through it.
The sickness policy and support can be frustrating due to it's invasive and persistence but the chances to progress are available. Competition is fierce for any new job roles and you will need to be proactive and motivated to differentiate yourself from the other candidates.
Pros
Good Wages, Benefits and corporate perks, chances for progression
Cons
Long varied hours when in customer service, sickness policy, micro management, stress
Was this review helpful?Yes 6No 6Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good pay rate
Customer Service Advisor (Current Employee) –  Glasgow1 June 2017
Good pay rate, hard to meet targets, overall very supportive with this.
Hours not great. Short hour contracts and late finishes.

Very busy at times and always something to do.

Always something new to learn.

Management supportive, however they are always busy too.

Busy working environment and some good teams.
Pros
good pay
Cons
short hours
Was this review helpful?Yes 2No 8Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Enjoyable and worth the money.
Customer Service Advisor (Former Employee) –  Cumbernauld, North Lanarkshire26 May 2017
Overall job was good, generally nice atmosphere at work and learned a lot from working within SSE. Hours did not work well with day to day life so this would be only downfall of working there.
Pros
good pay
Cons
hours
Was this review helpful?Yes 3No 9Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible management
Smart oprative (Former Employee) –  Manchester, Greater Manchester22 May 2017
Promise you the world but your just a number then say stitch you up with bad areas to work and give you all the gas must be reads or traveling for hours in traffic jams
Was this review helpful?Yes 30No 7Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not The Best
Sales agents (Former Employee) –  Cardiff, Cardiff2 May 2017
Bad management
Training took alot longer than was actually told
Awkward shift pattern
Took a part time job and ended up working full time for nearly 2 months... not good.
Great atmosphere
Fun and brilliant teams
Plenty of progression and skill enhancments
Pros
Salary, teams, on site parking etc
Cons
Awkward shifts, OTT safety, management
Was this review helpful?Yes 5No 3Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work
Tree surveyor (Current Employee) –  Arbroath, Angus17 April 2017
I love working at SSE. I'm pretty much left to plan my own day and workload and trusted by my manager to create work and bring it in on time and correct.
Pros
Excellent benefits
Cons
Days can be long
Was this review helpful?Yes 1No 15Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good company and management
Heating Engineer (Current Employee) –  Midlands13 March 2017
Lots of negative reviews on here, thought I'd write a positive review.

Good company to work for with great benefits, good flexible shift patterns, good holidays, great pension scheme and share save options.

All management are fair, approachable , and understand the requirements of the engineers and our customers

There are opportunities to earn more money with standby shifts and also generating boilers leads which is fantastic.

Some of the reviews posted on here are from disgruntled ex employees.

Summer rota is brillant with loads of rest days !!

Definitely recommend anyone to work at SSE, good sustainable company
Pros
Fair salary for role, summer rota's, good team work ethic
Was this review helpful?Yes 10No 30Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Horrendous
Customer Advisor (Former Employee) –  Cardiff, Cardiff8 February 2017
Sse recruit all year round and struggle to keep staff so will ultimately employ anyone with little to no customer service skills. In interviews they make the job sound amazing, listing all the perks to draw you in, target related salary increases, staff discount ect. Not once will you hear they have a low retention rate, the worry started when I realised recuitment happens all year round, new starter groups of 12 taken on every month for collections and the pay as you go department. Some times 2-3 groups at a time! Alarm bells!
The training doesnt prepare you for the reality of the job. Monday to friday with shifts between 8-5 you think youve got something decent, training is classroom based and an easy pace. Youre in a team and all get to interact. This is the only chance you will get to speak to eachother.
Training over and the real horror begins. Call after call after call. You have a small amount of time to wrap a call up once the customer has hung up the line, but anything over 2 minutes and someone is behind you asking what you are doing. You have targets which is no shock in a call centre but you put yourself into a break which you are entitled to do so and again someone asks you if you know youve been in a break? Even if youre hitting your targets that day they will hassle you if you are in anything other than available.
Whilst on the call you have to cover a series of questions for call monitoring, often asking the customer things arent applicable to the call at all. Causing the customer to get frustrated and annoyed at you. Not all the customers are vile, but
  more... honestly most are. You cannot blame them, the computer system is ancient and theres so many new people all of the time you wonder if anyone knows what they are actually doing. This leads to you logging endless complaints and chasing up problems for weeks at a time. Weekend shifts are even worse because you cannot do most simple tasks you would be able to carry out throughout the week as most departments are closed. More complaints.
You will also notice new people and older employees (not many staff are long serving) sit away from eachother, meaning all the new people are stuck together not knowing all that much, and without enough support from managers you can be waiting for help for ages. Some of the people employed to help look straight through you or walk away from you. I found most of the people that worked there rude and quite frankly arrogant. A lot of women who work here end up in tears because of the way they are spoken to.
Most people dont last long, its over demanding, unrewarding and soul destroying.
After a long days work you then have to walk back to your car that youve parked up to 20 minutes walk away because its your non parking day.
The salary is tempting and pays the rent. But dont think its worth the stress and misery of this job.
Speaking to other people from other call centres they refer to this type of call centre as a sweat shop.
People should know the truth before stepping into a world of pain.
  less
Pros
Salary is decent for this area
Cons
Pressure, stress, workload
Was this review helpful?Yes 51No 1Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Pays the bills
Sales Advisor (Current Employee) –  Perth, Perth and Kinross22 January 2017
if your wanting a stable job and a good wage then its ideal.
P.S Social Suicide, not the best H.R department!!!!
very sales driven, you can do your best but there's always something more you 'can do'
Pros
pay
Cons
bad upper management
Was this review helpful?Yes 24No 4Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A great work place full of great people.
Team Coach (Current Employee) –  Perth, Perth and Kinross6 January 2017
I have worked here 9 years now and it is a fantastic employer. The people are friendly and always willing to help one another. There are great benefits, such as the option to buy shares, a pension scheme and a good salary.
Was this review helpful?Yes 7No 30Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at SSE. Our community is ready to answer.

Ask a Question

Overall rating

2.9
Based on 180 reviews
537
441
332
215
155

Ratings by category

2.9Work/Life Balance
3.6Salary/Benefits
2.9Job Security/Advancement
2.6Management
2.8Culture