Customer Service Advisor (Current Employee) – Newcastle upon Tyne, Tyne and Wear – 30 July 2018
Management is ok, depending on who’s team your on at Sitel (based in Newcastle), very stressful environment to be in. Management tells you one thing where as your getting told a different thing next. Wage is good however £8.75 an hour. Don’t really get much from management unless your one of the favourites
Parts Team Advisor /Customer Service Advisor (Current Employee) – Perth – 11 June 2018
The other employees and your work colleagues are generally a good bunch of people. The teams I have worked in have been a happy and engaging and the best people I have worked with. There is also good benefits and the wages are well above minimum wage even for the lowest paid workers. I do believe higher management are a bit less connected with the people on the ground floor and some of the recent decisions have not been the best.
Meter Installer (Current Employee) – Manchester – 10 March 2018
Attitude towards staff is a disgrace, vans tools etc very poor quality, travel distances between jobs is absolute madness. Contracted hours and shift pattern mean nothing. Management are oblivious to how badly they are running daily operations.. Such a shame that a brand like SSE is being run off the back of a cigarette packet at lower level
Team Manager (Former Employee) – Cardiff – 8 February 2018
Enjoyed 16 years at SSE, great salary offered and opportunities to move side ways or upwards are always on offer. Felt like part of a family and would definitely consider returning if the opportunities arise where I am living now
Smart Meter Engineer (Current Employee) – Northwest england – 3 January 2018
Although certain management are not the best to work with. The overall job isn't bad. The planning could be better but as long as you get your head down and work your are never forced to do work which is impossible to do. Safety is paramount which can be a pain sometimes ultimately its to protect you. Good holidays, uniform, tools and training. Good Job
Customer Service Advisor (Former Employee) – Perth – 24 November 2017
I enjoyed working at SSE, alot of employee benefits and a great starting salary, managment was not always the best but for the most part it was fine, everybody got on and work was completed efficiently and stress free
Customer Service Advisor (Current Employee) – Havant, Hampshire – 9 July 2017
Being part of the customer service sector the expected challenges arise. Dealing with customers queries and complaints is always eventful and challenging due to their variety and complexity. More often than not the support from your fellow colleagues/team, managers and other departments is there to help you through it. The sickness policy and support can be frustrating due to it's invasive and persistence but the chances to progress are available. Competition is fierce for any new job roles and you will need to be proactive and motivated to differentiate yourself from the other candidates.
Good Wages, Benefits and corporate perks, chances for progression
Long varied hours when in customer service, sickness policy, micro management, stress
Bad management Training took alot longer than was actually told Awkward shift pattern Took a part time job and ended up working full time for nearly 2 months... not good. Great atmosphere Fun and brilliant teams Plenty of progression and skill enhancments
Sse recruit all year round and struggle to keep staff so will ultimately employ anyone with little to no customer service skills. In interviews they make the job sound amazing, listing all the perks to draw you in, target related salary increases, staff discount ect. Not once will you hear they have a low retention rate, the worry started when I realised recuitment happens all year round, new starter groups of 12 taken on every month for collections and the pay as you go department. Some times 2-3 groups at a time! Alarm bells! The training doesnt prepare you for the reality of the job. Monday to friday with shifts between 8-5 you think youve got something decent, training is classroom based and an easy pace. Youre in a team and all get to interact. This is the only chance you will get to speak to eachother. Training over and the real horror begins. Call after call after call. You have a small amount of time to wrap a call up once the customer has hung up the line, but anything over 2 minutes and someone is behind you asking what you are doing. You have targets which is no shock in a call centre but you put yourself into a break which you are entitled to do so and again someone asks you if you know youve been in a break? Even if youre hitting your targets that day they will hassle you if you are in anything other than available. Whilst on the call you have to cover a series of questions for call monitoring, often asking the customer things arent applicable to the call at all. Causing the customer to get frustrated and annoyed at you. Not all the customers are vile, butmore... honestly most are. You cannot blame them, the computer system is ancient and theres so many new people all of the time you wonder if anyone knows what they are actually doing. This leads to you logging endless complaints and chasing up problems for weeks at a time. Weekend shifts are even worse because you cannot do most simple tasks you would be able to carry out throughout the week as most departments are closed. More complaints. You will also notice new people and older employees (not many staff are long serving) sit away from eachother, meaning all the new people are stuck together not knowing all that much, and without enough support from managers you can be waiting for help for ages. Some of the people employed to help look straight through you or walk away from you. I found most of the people that worked there rude and quite frankly arrogant. A lot of women who work here end up in tears because of the way they are spoken to. Most people dont last long, its over demanding, unrewarding and soul destroying. After a long days work you then have to walk back to your car that youve parked up to 20 minutes walk away because its your non parking day. The salary is tempting and pays the rent. But dont think its worth the stress and misery of this job. Speaking to other people from other call centres they refer to this type of call centre as a sweat shop. People should know the truth before stepping into a world of pain.less
Team Coach (Current Employee) – Perth, Perth and Kinross – 6 January 2017
I have worked here 9 years now and it is a fantastic employer. The people are friendly and always willing to help one another. There are great benefits, such as the option to buy shares, a pension scheme and a good salary.