SSE Pay & Benefits reviews

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Great place to work
Team Manager (Former Employee) –  Cardiff8 February 2018
Enjoyed 16 years at SSE, great salary offered and opportunities to move side ways or upwards are always on offer. Felt like part of a family and would definitely consider returning if the opportunities arise where I am living now
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Good job
Smart Meter Engineer (Current Employee) –  Northwest england3 January 2018
Although certain management are not the best to work with.
The overall job isn't bad.
The planning could be better but as long as you get your head down and work your are never forced to do work which is impossible to do.
Safety is paramount which can be a pain sometimes ultimately its to protect you.
Good holidays, uniform, tools and training.
Good Job
Pros
Training
Cons
Some Management but not all.
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Horrible place to work!!!
Call Centre Advisor (Current Employee) –  Cardiff, Cardiff29 December 2017
This is the worst place to work!!!
Do not be deceived by salary... management is a bunch of snakes put together.
I regret ever having any business with this company!!!
Pros
None
Cons
Long hours, sneaky colleagues, hypocrisy in policies, horrible place!
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Good place to work, alot of benefits
Customer Service Advisor (Former Employee) –  Perth24 November 2017
I enjoyed working at SSE, alot of employee benefits and a great starting salary, managment was not always the best but for the most part it was fine, everybody got on and work was completed efficiently and stress free
Pros
Discounts from Hydro shops
Cons
Difficult to get holidays
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Good Place to work
Customer Service Advisor (Former Employee) –  Cumbernauld7 August 2017
Great Benefits, hours worked well around a college/uni schedule and paid very well. Great people all around the call centre that offered support. Just an overall great place to work. Will miss it
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Good pay rate
Customer Service Advisor (Current Employee) –  Glasgow1 June 2017
Good pay rate, hard to meet targets, overall very supportive with this.
Hours not great. Short hour contracts and late finishes.

Very busy at times and always something to do.

Always something new to learn.

Management supportive, however they are always busy too.

Busy working environment and some good teams.
Pros
good pay
Cons
short hours
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Enjoyable and worth the money.
Customer Service Advisor (Former Employee) –  Cumbernauld, North Lanarkshire26 May 2017
Overall job was good, generally nice atmosphere at work and learned a lot from working within SSE. Hours did not work well with day to day life so this would be only downfall of working there.
Pros
good pay
Cons
hours
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Not The Best
Sales agents (Former Employee) –  Cardiff, Cardiff2 May 2017
Bad management
Training took alot longer than was actually told
Awkward shift pattern
Took a part time job and ended up working full time for nearly 2 months... not good.
Great atmosphere
Fun and brilliant teams
Plenty of progression and skill enhancments
Pros
Salary, teams, on site parking etc
Cons
Awkward shifts, OTT safety, management
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Great place to work
Tree surveyor (Current Employee) –  Arbroath, Angus17 April 2017
I love working at SSE. I'm pretty much left to plan my own day and workload and trusted by my manager to create work and bring it in on time and correct.
Pros
Excellent benefits
Cons
Days can be long
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Good company and management
Heating Engineer (Current Employee) –  Midlands13 March 2017
Lots of negative reviews on here, thought I'd write a positive review.

Good company to work for with great benefits, good flexible shift patterns, good holidays, great pension scheme and share save options.

All management are fair, approachable , and understand the requirements of the engineers and our customers

There are opportunities to earn more money with standby shifts and also generating boilers leads which is fantastic.

Some of the reviews posted on here are from disgruntled ex employees.

Summer rota is brillant with loads of rest days !!

Definitely recommend anyone to work at SSE, good sustainable company
Pros
Fair salary for role, summer rota's, good team work ethic
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Horrendous
Customer Advisor (Former Employee) –  Cardiff, Cardiff8 February 2017
Sse recruit all year round and struggle to keep staff so will ultimately employ anyone with little to no customer service skills. In interviews they make the job sound amazing, listing all the perks to draw you in, target related salary increases, staff discount ect. Not once will you hear they have a low retention rate, the worry started when I realised recuitment happens all year round, new starter groups of 12 taken on every month for collections and the pay as you go department. Some times 2-3 groups at a time! Alarm bells!
The training doesnt prepare you for the reality of the job. Monday to friday with shifts between 8-5 you think youve got something decent, training is classroom based and an easy pace. Youre in a team and all get to interact. This is the only chance you will get to speak to eachother.
Training over and the real horror begins. Call after call after call. You have a small amount of time to wrap a call up once the customer has hung up the line, but anything over 2 minutes and someone is behind you asking what you are doing. You have targets which is no shock in a call centre but you put yourself into a break which you are entitled to do so and again someone asks you if you know youve been in a break? Even if youre hitting your targets that day they will hassle you if you are in anything other than available.
Whilst on the call you have to cover a series of questions for call monitoring, often asking the customer things arent applicable to the call at all. Causing the customer to get frustrated and annoyed at you. Not all the customers are vile, but
  more... honestly most are. You cannot blame them, the computer system is ancient and theres so many new people all of the time you wonder if anyone knows what they are actually doing. This leads to you logging endless complaints and chasing up problems for weeks at a time. Weekend shifts are even worse because you cannot do most simple tasks you would be able to carry out throughout the week as most departments are closed. More complaints.
You will also notice new people and older employees (not many staff are long serving) sit away from eachother, meaning all the new people are stuck together not knowing all that much, and without enough support from managers you can be waiting for help for ages. Some of the people employed to help look straight through you or walk away from you. I found most of the people that worked there rude and quite frankly arrogant. A lot of women who work here end up in tears because of the way they are spoken to.
Most people dont last long, its over demanding, unrewarding and soul destroying.
After a long days work you then have to walk back to your car that youve parked up to 20 minutes walk away because its your non parking day.
The salary is tempting and pays the rent. But dont think its worth the stress and misery of this job.
Speaking to other people from other call centres they refer to this type of call centre as a sweat shop.
People should know the truth before stepping into a world of pain.
  less
Pros
Salary is decent for this area
Cons
Pressure, stress, workload
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Pays the bills
Sales Advisor (Current Employee) –  Perth, Perth and Kinross22 January 2017
if your wanting a stable job and a good wage then its ideal.
P.S Social Suicide, not the best H.R department!!!!
very sales driven, you can do your best but there's always something more you 'can do'
Pros
pay
Cons
bad upper management
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A great work place full of great people.
Team Coach (Current Employee) –  Perth, Perth and Kinross6 January 2017
I have worked here 9 years now and it is a fantastic employer. The people are friendly and always willing to help one another. There are great benefits, such as the option to buy shares, a pension scheme and a good salary.
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Fun Place
Revenue Protrction (Current Employee) –  Portsmouth, Hampshire2 January 2017
Fun place to work, higher management listen and act when needed, hours are ok pay is ok, they give you excellent annual leave, and super rates of pay.
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Great place for a career and development
Gas Tech engineer (Current Employee) –  Wales12 December 2016
I've been here 7 years as a technical engineer and have really enjoyed the opportunity to be part of a hard working team. The shifts are fantastic loads of time off in the summer and you work a bit harder in winter when customer demand is at most. Plenty of chances to make money if your a good technician as there are bonus schemes and free money every month for being polite to your customers. There are a lot of safety briefs and procedures just like anywhere else that's a big company to protect both you and the customer. There are some negative reviews on here which are childish and not true so don't be put off by them. The managers are fine and always help when you need it most. There's loads of benefits like holidays paid sickness and flexible shifts if you ask.
Pros
Great pay and benefits with bonus available
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Challenging but rewarding
Tech engineer (Current Employee) –  Wales12 December 2016
I'll he honest... SEE are a proud company and they demand the best.

I like working here because I'm praised when I achieve and I'm always looking to do more.

Management are approachable and are always looking for the edge. Teamwork is key... but we all enjoy a little competition.

What I do know, is that I'm not just another engineer I'm respected and valued. My opinions are taken on board and I'm always given encouraging feedback.
Pros
Teamwork, sharesave, uniform, van, tools, support
Cons
Longer hours in winter
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A very agressive and bullying Company.
Technical Engineer (Current Employee) –  Wales28 October 2016
I work for SSE as a gas engineer.
It is a horrible company to work for.
In Wales the management is disgraceful, they constantly bully you to work on, usually for no pay, just to make their figures look good.
If you complain you will be targeted and driven out.
There has been a lot of good engineers leave and a high level of sickness for stress.
The summer shift pattern is good and pay reasonable.

The management in Wales is awful yet enough has been reported to senior management but nothing has been done about it.
Pros
Summer shifts
Cons
Bullying company
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Okay...
Home Moves (Former Employee) –  Cumbernauld14 September 2016
Good pay, poor managment. Very much a who you know rather than what you can do kind of place. The pay was good and the have an on site gym also a canteen that is alledgedly subsidised.
Pros
Pay
Cons
Management
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Sse
Customer Service Advisor (Former Employee) –  Portsmouth28 July 2016
Nice place to work, good challenge, good salary and treated very well, however some target were set too high which were slightly unrealistic
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Customer service advisor, paygo, cardiff
Customer Advisor/Paygo (Former Employee) –  Cardiff Gate15 July 2016
I think this is perphaps the worst job l have had. Worked here for around nine months. If your over 30 this is not the job is probably not for you. The work-floor or office space is filled with a couple of hundred of advisors who look like big brother (wannbe) candidates. Some of which are actually bosses. Anyhow in a typical day you have to make around 6 to 7 calls in an hour and be available to take calls 85%of the time. Suprisingly this can be hard to achieve if you have not previously done this type of work before. This maybe due to the fact that when a call ends you still may have notes to finish from that call- which in turn stops you being availalable for the next call.The system of paygo meters in customers homes is to complex for such a straight-forward entity, many customers do not understand the weekly standing charge and the weekly debt recovery rates, let alone the staff. The complaints procedure is also complicated as each individual manager has a different solution, from another manager.
One of the worst part of the job is call listening, this is very degrading to say the least. The manager pulls a series of calls that you have made and then whilst the customer is swearing and threatening to fill you in etc, but maybe if you have not asked a relevant question you get castigated. A large part of the problems with SSE is that although the training and trainers is very good, it is not comprehensive, and many of the issues that customers ring in about are overlapping with other departments. Which the advisors do not have much knowledge about.Subsequently departments
  more... are happy to keep you on hold and then after around 10 mins say sorry they cannot help you- you need to ring another department. Ultimately this can lead to your dismissal.

Another bad part of the job, is the safety moment. Typically managers ask advisors for examples of accidents/near misses, at a meeting. You then share these moments with other colleagues i.e today l tripped over my cat on the hallway stairs etc. I think they do this type of exercise in infant schools. Also the department where complaints are escalated to can be very sarcastic and usually will do everything not to take a complaint call off you. This will eat into your call time. My advice is to goodwill the customer if any sign of a complaint, advisors get £20 to £30 for each customer. I used to enjoy resolving problems in this way as many of the customers are on low incomes hence paygo meters.

Finally the best part of the job was geting canned. I could have gave my bosses a pat on the back and a cigar.Thoroughly miserable place to work, surrounded by scruffy/slobby people.Managers throughout the day handing advisors sweets or cream cakes out (keeping sugar levels up -so thet act hyper on the phones). Most advisers ignorant of this (ignorance is bliss). However ldid work a handful of really nice people at SSE.

Parking rules were a joke, 2 days out of five you cannot use the car park, but if you start later than 8.30am -no spaces available. In the end l opted out and parked in pontprennau everyday. Saved being patronised, rather the threat of having car vandalised by local residents. Working hours were always getting worse, typically expect to work 2 late shifts a week, until 8pm. And every over Saturday until 4pm. Although as l left there were plans for staff to work until 10pm and work one sunday every eight weeks.

Literally everyone l worked with, fellow colleagues :would say l want to get out of this place. It is worth remembering they hire en bloc and they get rid of their staff in much the same way.
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Pros
Salary is ok
Cons
Bad parking rules/boring yet complex work/scruffy colleagues
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Overall rating

2.9
Based on 155 reviews
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