The worst job I’ve ever had. The job is all about selling, not customer service as advertised. They say treat customers like family, that’s ok as long as you are not on the call longer than 11 minutes and that includes dealing with the enquiry, typing up notes on the ancient computer system and selling broadband, boiler cover or wiring cover. The managers/brainwashed tell you it’s not selling but offering to save the customers money. Its selling. There is 6 weeks of training which is the best bit, and the only time you will get to talk to anyone other than customers on the phone. Once you get in the call centre the true horror begins. Managers disappear throughout the shift attending various meetings to pat each other on the back for the sales of aforementioned broadband etc made by their team. When not in meetings they stand around chatting to other managers. The health and safety policy is well OTT, adults can’t be trusted to use the stairs without holding the handrail, if you forget you will be challenged. The only thing worse than the H&S is their sickness policy, they want people to attend work no matter what is wrong with them. 2 bouts of sickness and they will sack you, the reason for sickness is irrelevant. You cannot leave ur desk unless it’s a very quick trip to the toilet, you are sat at the desk with call after call, it’s relentless.
Managers not allowed to manage. They lack people skills and are mostly incompetent