You can't get it right.
Every day I went in with a spring on my step and hope and willingness in my heart, every evening I came out disheartened, in low spirits, disappointed, bitter, angry and with my self esteem lower than ever. You just can't get it right.
The stat system is designed to show you on the worst possible light. "We care! Go the extra mile!" You took too long. - more... If you handle something beautifully, "oh you could have done that". Next time you do that, not even a reference to it: "why didn't you do this?" "Such and such an issue is very close to our hearts": send customer forms to apply for help from ot ... - less