No structure and bad managers
Food and Beverage Assistant (Former Employee) – York, North Yorkshire – 18 October 2018
Managers being hypocritical and rude towards staff are not really worth free food while on shift. During the point of my leave, management were not recruiting during the expansion of rooms, despite knowing it would make things difficult for us.
They also slack and are all one clique, thinking it is acceptable to go off and get cosmetics in the company building (whilst on shift may I add) while you're working or even trying to look to them for help.
It has become a place less for comfort and happiness for all of us including guests - and more for profit.
Complaints are not taken seriously, even sexual harassment which I have found out first hand, and we're not listened to when we want to make suggestions.
Staff food also lacks, even if it is free.
The only thing I have never EVER had an issue with are the guests themselves and the decor of the workplace.
Everything other than the guests