No day is ever the same with customers new and old requiring equipment sometimes we'll have what they need sometimes not which then can become a challenge if its something that is not widely popular and dificult to locate.
I have learnt many new skillls ranging from meeting and engaging with customers either delivering to them on sites or them calling on the phone sorting out any issue they might have with equipment, to maintaining the hire fleet of equipment to a good standard to minimize failures and breakdowns,
All my colleagues either at our local depot and other locations are friendly and helpfull are able to advise on aspects i am unsure about and we often meet up for social occaisions.
Often in my location I am left working alone for long periods of time as my colleagues have to leave the depot wether it be the Manager having a meeting with a customer or another manager and the delivery driver out on calls which can be challenging as I have to manage the phone lines with customer calls as well as look after and manage the customers coming into the shop making sure everyone gets the same proffessional experience and full attention from myself.
the most enjoyable part of my job (apart from hometime) is knowing that with the help from my co-workers and customers i have formed some good friendships as well as knowing that in some way i have helped some people wether it be colleagues and or customers and make there day just that bit better.
Worked in very busy department. Was a great place to work with lots of really good honest people. Very busy but most pulled together to make a successful business. Hard work but good bonuses for recognition of effort put in. Then it went all corporate with too many big time Charlies cominG on board which seemed to spoil a happy ship. Now more like a call centre with lots of kids who know little if anything about equipment. More like a WW2 Stalag now .... everything read of a card. Call centre now. Poor management...
They offer lots of training opportunities however the management do not seem to grasp their business too much focus is put on bulk sales rather than focusing on getting their processes right which puts alot of pressure on you as a staff member. Hours are long too
This job has taught me how to manage a busy and often stressful workload, as well working to deadlines and prioritising urgent requests. A typical day sees me managing the sales process from initial quotation, through to closing the sale and after sales support. This has taught me to take ownership of my work. The team that I work in is very supportive, and the management are always on hand for advice or assistance when required, but they also allow you to make decisions and manage your own day rather than micro managing which makes the day much more enjoyable. The hardest part of the job is often the sheer volume of work, but this has taught me to be more organised and to think on my feet.
Spent 3 weeks at depot before my induction cse,was not allow to drive or load the vans. Had a week in Leeds being feed corporate bull how good the company was and how valued drivers are,under statement of the year you are a small cog in the speedy empire,benefits or should i say vouchers,no over time paid,expected to do longer hrs if required and no incentive to these extra hrs. On all a very negative company to work for,profit is there main concern....peace out
Employed with a big song and dance with a 5 day induction in Leeds all expenses paid. Returned to the workplace to think I was employed somewhere very different from what the induction course had described.