Has potential to be a long career but pay is too poor.
Dispensing Assistant (Former Employee) – Middlesex – 15 October 2018
I worked for Specsavers part-time for a number of years and loved it. I worked for a big store, 4 testings rooms, was trained by a number of lovely staff members and left to go to University. Whilst at university I moved to a store with one testing room. After I completed my Masters I worked full time for Specsavers and was unimpressed with their lack of care for staff, 'platinum employer' who offered no sick pay or reasonable salaries for staff. This store was particularly bad at having a high turnover of full-time staff for obvious reasons. Living off the salary proved miserable and I left to focus on better work, life balance with more money.
Worked there may until now. Management is shocking! No opptunities and get rid of you for doing your job! Do not recommend at all! Forever having messages about work 24/7 a day even when not at work and there was clearly favourites within the store. I would recommend to stay away!
You are expected to learn on the job with out any guidance (I am doing an apprenticeship yet still get no help) they hire trainees to do on the job training for full wage i.e. the exact same as an apprentice yet they get paid double what you’re on. They’re understaffed and you work Saturdays and Sundays and work all hours literally having no life. Only positive is the people.
Optical Assistant. (Former Employee) – UK – 13 October 2018
The only way of summing this company up is to say DO NOT WORK THERE. Training is non-existent, you are expected to take note of what others are doing instead of being taught properly. I could write a book on the bad points but I refuse to waste my time.
Sorry people but my advice is to stay away from Specsavers completely.
Optical Assistant (Former Employee) – Wolverhampton – 13 October 2018
Imagine having 8-9 opticians testing eyes and only 4 or 5 dispensers available. That is this place. Leaving customers waiting, sometimes for up to 45 minutes because money is everything to them and customer service is not, yet moaned at colleagues because customer feedback was bad...
The team has gone through major change which has seen people shine through in what they are best at. Ongoing training which takes time alongside running a business. Slowly but surely will be one of Keighley's finest optician's. WATCH THIS SPACE!!!!
Assistant (Former Employee) – East Anglia – 2 October 2018
The directors are unable too communicate properly with staff. The retail director could barely talk and was an embarrassment when on shop floor. staff with any sense have left to get away from him. Directors lie to get platinum employer, saying they meet certain criteria but never do. Area managers never sense check information as they want another box ticked on their kpi's.
Customer service assistant (Former Employee) – Irvine, North Ayrshire – 19 September 2018
I have attended my first Work Experience in Specsaves in my early early teenage years (4th year of Secondary education). It was an unpaid position and only lasted a week. It gave me confidence and and improved my communication skills preparing me to start working in a real job.
Optical Assistant (Current Employee) – Dudley – 19 September 2018
Each store is run by their own management. Management are hardly understanding on any circumstance and usually depends on if your face fits. Wage is rubbish to say what we have to deal with on a daily basis (minimum wage). Breaks are hardly taken on time due to how busy the store can be and management roll eyes..... upping your sales are a must as you get a commission based bonus which gets deducted if you haven’t met your targets or if the store hasn’t met it’s targets based of customer surveys. Always made to stay over in the store if customers are still in and aren’t encouraged to leave which often leads to leaving very late at times (latest is 50 minutes for me) and time is not given back to you.
Discount glasses for friends and family, 1 pair of glasses for £10
Optical Assistant (Former Employee) – Port Talbot – 11 September 2018
Run for years by a family so you couldnt get a fair treatment. They didn’t know how to handle staff or deal with serious situations. Often upsetting patients with outbursts and staff were treated like dirt.
Hearcare receptionist (Current Employee) – Grantham – 7 September 2018
My normal day at work starts at 9 and ends at 6, with an hour lunch i have many tasks throughout the day that need to be completed to the highest standard and to the best of everyones ability, from working at Specsavers, i have learnt how to cope working under a lot of pressure, i have learnt how to work within a team and independantly and how to work with difficult cutomers.