Sovereign Housing Association Employee Review

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Lack of training
Customer Care Assistant (Former Employee) –  Basingstoke, Hampshire9 April 2019
I spent about a month not knowing how to do my job because no one bothered to take the time to train me, or the other new recruits. Most of the emails coming through were too advanced for my lack of training, so I could only work on certain ones.

One day I was told I'd be going on the phones. When I explained that I haven't been trained for inbound phonecalls, my collegue casually said "Oh well, you'll figure it out".
Pros
Hour long lunches
Cons
Lack of training
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Challenging
IC Content Lead (Current Employee) –  Christchurch24 May 2019
It's a demanding job and there's quite a bit of pressure to consistently deliver at short notice due to ongoing change. The main office is relocating to Basingstoke so there's pressure to travel more as well.
Pros
good benefits
Cons
long hours
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good place to work
income officer (Former Employee) –  Christchurch, Dorset28 April 2019
Found job enjoyable but prefer more contact with residents .Role very black and white with little chance to adapt ,as income led .
culture was excellent looking to constantly adapt to provide service.
preferred neighborhood role as able to become part of a team.
Pros
free tea coffee free parking good people to work with
Cons
last role restricted my abilities as had little face to face contact
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Overall rating

3.5
Based on 56 reviews
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Ratings by category

3.7Work/Life Balance
3.7Salary/Benefits
2.9Job Security/Advancement
3.1Management
3.4Culture