Southwark Council Employee Reviews for Community Service Officer

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3.9Work-Life Balance
3.7Pay & Benefits
3.2Job Security & Advancement
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2.0
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Very productive
Gas Servicing Officer (Former Employee) –  Tooley Street, London Bridge12 June 2017
- Quality control and customer satisfaction.
- How to adapt to face-to-face communication and handle conflict.
- Manage time keeping and maintain high standards of customer care.
- The hardest part of my job is being unable to train staff due to tight guidelines.
- Most enjoyable thing about my current post is receiving positive feedback.
Pros
customer service, positive feedback, job satisfaction
Cons
travelling to work
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3.0
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Excellent team at the Service Point
Service Point Officer (Former Employee) –  London16 March 2017
I worked with an excellent team in my last role in Southwark Council.
The work was fast-paced, so we had to be 'on our toes'.
The team helped each other if needed, you knew you had a colleague who could help.
We were able to be professional and reach our targets. We also managed to support each other and have a laugh at appropriate times.
The manager at the service point was approachable and would always help out when needed.
The local residents we dealt with in the Service Point had appointments with us to deal with their issues regarding council services. Customers were mainly polite and cooperative, but there were a minority who took out their frustrations and anger on Service Point staff.
As staff, we were regularly updated with the latest legislation from management.
Pros
Generous annual leave
Cons
Could be stressful
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Overall rating

3.9
Based on 99 reviews
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Ratings by category

3.9Work/Life Balance
3.7Salary/Benefits
3.2Job Security/Advancement
3.3Management
3.4Culture

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