I loved working here, it was fast paced, and hard going at times, especially if some of the team weren’t pulling their weight. But I made some great friends, and found that 90% of my colleagues loved their job too.
The enhancements were absolutely brilliant, and I couldn’t complain about the pay, but there were some people in the management team that just didn’t care about their job, they were meant to be there too help us through tricky calls if we needed it, but more often then not they we’re on their mobile phone, outside having another break, or busy chatting about their weekend.
There was some exceptions to the management team, One of the duty managers was brilliant to work for, he cared so much about the staff, and every single call that came through, if he was in on your shift you knew you were 100% supported. He should be running the whole place!
One sca was also a wonderful addition to the team, nothing was ever too much, he was helpful, kind, and always had our backs.
The hardest and most stressful job I’ve ever had, but there’s nothing else quite like helping someone’s in their time of need. I’d definitely recommend working here, just try not to take your worries home with you. Sometime soon easier said then done though.
Great people, very rewarding. Great pay.
Stressful. Upsetting at times. Some staff would do anything to get out of taking calls.