I enjoy working with this company. This gives me opportunity to learn and deliver customer services at a higher level. There are times when the work is demanding, but we work in a team and deliver the job task properly and on time.
Commercial Guard (Former Employee) – Salisbury – 4 June 2018
Very long hours and no social life. Poor quality managers without relevant experience. After 13 years I was totally exhausted and burnt out, very early starts and late finishes. Rosta leads to very poor quality of life.
Customer Service Advisor (Former Employee) – Southampton, Hampshire – 25 February 2018
Breaks are 40 minutes separated as one 20 minute lunch break and 2 10minutes breaks - paid but ridiculously little time in retrospect to even eat properly, bathroom breaks monitored.
Training is not accurately provided consists of shadowing anyone who will let you, took the entire duration of my employment to get my accurate login's for all programs needed. Some of them I never received which meant I had to get up from every call and ask ad hoc for basic information.
Management only know how to pass the buck, very rarely offer advice but know how to give out ridicule. Blame is normally passed around amongst management as are resolving issues and tasks. Office environment more like a school classroom. Staff turn around was incredible, new temps every week.
Only company I have ever worked for where the customer is NEVER right. Appalling at serving their customers with accurate information and help but incredibly quick to take money. As a customer service advisor there is not much to advise apart from not to travel with south west trains.
Paid 40 minutes lunch. Temp pay not bad. Relaxed on officewear
Everything else. The office troll whose hygiene affects everyone and is undeniable.
Customer Service Assistant (Former Employee) – Esher – 25 September 2017
Starting at 6 am evey morning and opening up the station ready for the many passengers. Ensuring station was clean and safe. Management very supportive. Loved the whole culture of the railways. The hardest part of the job was being outside in all weathers. I enjoyed that every day was different.
Railway Worker (Former Employee) – Fareham – 27 June 2017
If you are prepared to work hard there are good chances for advancement through several courses that you can attend by applying for different positions, this will mean shift work that can start really early or finishing very late, however if you are not a go getter and are quite content with a lower level position you might get some condemnation from some management, shall we say you are looked at as dead wood.
Good pay, free rail travel and good prospects for promotion
Train Driver (Former Employee) – Weymouth – 12 May 2017
Great job, throughly enjoyed it, required personal standards, to keep updated of all work and signal disruption on the line, ability to work un supervised liaising with the guard. Unfortunately this was marred by poor back up from management and union when needed.
Guard (Current Employee) – Clapham Junction, Greater London – 30 March 2017
A typical day consists of signing when rostered to do so, which can vary from 4am to 2pm on any given day. After signing in you collect your schedule card and check what trains you will be on for that shift. Also with the huge network you have all sorts of platforms you will be stopping whether they are curved or short platforms. After collecting your scedule card you mark it up with the necessary information so you know in advance where your low to your high PTI risk is.