Railway Worker (Former Employee) – Fareham – 27 June 2017
If you are prepared to work hard there are good chances for advancement through several courses that you can attend by applying for different positions, this will mean shift work that can start really early or finishing very late, however if you are not a go getter and are quite content with a lower level position you might get some condemnation from some management, shall we say you are looked at as dead wood.
Good pay, free rail travel and good prospects for promotion
Train Driver (Former Employee) – Weymouth – 12 May 2017
Great job, throughly enjoyed it, required personal standards, to keep updated of all work and signal disruption on the line, ability to work un supervised liaising with the guard. Unfortunately this was marred by poor back up from management and union when needed.
Guard (Current Employee) – Clapham Junction, Greater London – 30 March 2017
A typical day consists of signing when rostered to do so, which can vary from 4am to 2pm on any given day. After signing in you collect your schedule card and check what trains you will be on for that shift. Also with the huge network you have all sorts of platforms you will be stopping whether they are curved or short platforms. After collecting your scedule card you mark it up with the necessary information so you know in advance where your low to your high PTI risk is.
Revenue Protection Inspector (R.P.I) (Former Employee) – London – 9 January 2017
Swt is a great company to work for, great pension, good salary, free uniform. Rpi was checking tickets on barriers and trains, making sure correct ticket been issued, if not dealing with the situation.
Revenue Protection Inspector (Former Employee) – Richmond upon Thames – 5 November 2016
Meeting customers, giving information, selling tickets, dealing with ticketless travel, penalty fares, good teamwork being able to deal with all situations. Report writing and cautioning, taking statements was the hard part of the job, but meeting and dealing with the customers was the most enjoyable part of the job.
Unfortunately for myself, the reason for leaving had nothing to do with the work. It involved a diverse range of fault finding and I enjoyed this very much. For me it was due to the 12 hour shifts rotating between days and night. IT just isn't natural to be doing such a horrendous pattern.
I felt the management were fairly on cue, although it often seemed that they were out of touch with the people at the bottom. They seemed completely oblivious to some of the negative chatter.
Apart from this though, work was usually planned out and well thought of, and the staff there are generally friendly and want to help. There are still a few of the old British Rail workers who are stuck in their own ways...but that will phase out in the next decade or so.
I would go back to work for them if I could just do day work.
Train driver (Former Employee) – Wimbledon – 19 May 2016
Most local management and traincrew were alright to work with Privatisation only made things worse initially, company management didn't listen to those working the job, axed a lot of drivers, then didn't have enough drivers to run the trains or learn new routes etc The union was awful
Clerical Officer (Current Employee) – Twickenham – 8 December 2015
Working with my co-workers is always good fun, as we all get along. Management does leave you alone to get on with your job, instead of interfering like some companies. Company cares more about the money than anything else.
Revenue Protection Assistant (Former Employee) – London, ENG – 23 July 2015
A typical day would start at the station barriers dealing with the rush hour. We might then go and work on trains dealing with all types of people and questions. An coming back to the station to cash up.I spent ten years as a revenue protection assistant, among other duties l sell tickets. Dealing with the public at station's barriers. Liaising with bus replacement service and dealing with customers when there are no train services. Overall customer services. I learned a lot in my years about being the face of the company. I learnt and l have been on training about conflict awareness and avoidance. I work sometimes alone or with a team of other revenue protection assistant. I made friends with most of my colleagues some of which last till today. The company's management was very good. I also issue penalty fares which usually is the hardest part of my duties. The most enjoyable part is when you are able to resolve issues raised by customers.
we used get free lunches on Astcot racing week in June.
we would stand alone in the cold of open station waiting for customers to arrive from a train.
Flagship Duty Station Manager (Current Employee) – Southampton, ENG – 12 July 2015
As a Flagship Duty Station Manager, I am responsible whilst on duty for the operational running of the third busiest rail station outside of London Waterloo on the South West Trains network. This is achieved as part of a management team. Three of us are Flagship Duty Station Managers. There is a lot of customer service involved, monitoring of staff and ensuring the train service is performing 'right time'. I have learned that communication is key for both staff and passengers. This is not always possible during extreme disruption of services and the knock on effect of displaced trains and crews can delay the service recovery. Management teams work hard to ensure things are run safely and efficiently. The management team that I work with achieve this by daily briefings and detailed handovers when starting shift. The hardest part of the job is dealing with disruption. The most enjoyable part is knowing that you have assisted in getting travellers to where they need to be on time.