South West Trains Employee Reviews

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Fun working place with experience of customer satisfaction
Revenue Protection Assistant (Current Employee) –  Woking, Surrey10 June 2018
I enjoy working with this company. This gives me opportunity to learn and deliver customer services at a higher level. There are times when the work is demanding, but we work in a team and deliver the job task properly and on time.
Pros
Free travel
Cons
Noisy environment
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Very Long Hours
Commercial Guard (Former Employee) –  Salisbury4 June 2018
Very long hours and no social life. Poor quality managers without relevant experience. After 13 years I was totally exhausted and burnt out, very early starts and late finishes. Rosta leads to very poor quality of life.
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Good Place To Work
Rail Operstive (Former Employee) –  Ascot, Berkshire12 May 2018
Overall, a good place to work but the only downside was the shift work which meant that I did not get to spend quality time with my friends and family.
Pros
Free/discounted travel
Cons
Shift work, long hours and lone working
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Good Job
Crowed Control Officer in Vauxhall station (Former Employee) –  Highgate11 May 2018
Good job with flexible hours and a decent salary. You will be exposed to the public for most of your shift and expected to help them to the best of your ability. Management was mediocre.
Pros
Good pay
Cons
On your feet almost all the time
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working and promotion
Revenue Protection Assistant (Former Employee) –  Wimbledon, Greater London12 April 2018
working places can be hard sometimes but bearable, variety in working shifts, i.e working trains, station blocks or barrier duties, good chances to go for promotion
Pros
working in a taem
Cons
must deal with shifts
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Always plenty of work to do.
MB3 Technician, Wimbledon Train-care Depot (Former Employee) –  Wimbledon, Greater London8 April 2018
12 hour shifts with plenty of work to occupy you. Never too much pressure to get the job done, completed jobs were acknowledged and appreciated. Friendly work atmosphere and good social culture.
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Was god until First took over and made it SWR
Gateline Assistant (Current Employee) –  Winchester, Hampshire16 March 2018
Started here in early 2017 SWT looked after its staff etc. People seemed happy but since SWR its gone downhill they don't care about its staff or passengers
just 100% profit for them selves.

Progression internal is slow and hard. They say its easy but its NOT.
.
Pros
fre train travel
Cons
SWR as a whole, no backing from managers etc, union ony cares about guards no one else
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not a good place to work
Cleaning Operative (Former Employee) –  Portsmouth14 March 2018
such a high turnover of staff, with no chance to progress, more and more work put on you because of lack of staff, promise of permanent position with benefits but never happens.
Pros
none
Cons
no promotions
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Great
Station Manager (Former Employee) –  Ascot8 March 2018
Great fun customer based job with good management and great pay and travel benefits. The hours can be long but are flexible and often get paid extra for overtime.
Pros
Travel
Cons
Hours
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Worst company ever
Customer Service Advisor (Former Employee) –  Southampton, Hampshire25 February 2018
Breaks are 40 minutes separated as one 20 minute lunch break and 2 10minutes breaks - paid but ridiculously little time in retrospect to even eat properly, bathroom breaks monitored.

Training is not accurately provided consists of shadowing anyone who will let you, took the entire duration of my employment to get my accurate login's for all programs needed. Some of them I never received which meant I had to get up from every call and ask ad hoc for basic information.

Management only know how to pass the buck, very rarely offer advice but know how to give out ridicule. Blame is normally passed around amongst management as are resolving issues and tasks. Office environment more like a school classroom. Staff turn around was incredible, new temps every week.

Only company I have ever worked for where the customer is NEVER right. Appalling at serving their customers with accurate information and help but incredibly quick to take money. As a customer service advisor there is not much to advise apart from not to travel with south west trains.
Pros
Paid 40 minutes lunch. Temp pay not bad. Relaxed on officewear
Cons
Everything else. The office troll whose hygiene affects everyone and is undeniable.
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fast paced work place
Customer Service Advisor (Former Employee) –  Southampton, Hampshire14 December 2017
It was a fast paced environment that never seemed to slow down. I learnt a lot of communication skills and multi tasking skillls that i have been able to apply in other roles.
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Great company to work for. People oriented with competitive salary.
Commercial Guard (Current Employee) –  Basingstoke21 November 2017
I have worked for this company in two separate periods. Firstly, in 1998-2000 as a Revenue Protection Inspector and since 2011 as a Commercial Guard (Train Manager).

South West Trains (now South Western Railway), is one of the UK's leading rail transport operators by virtue of its success in both operations and staff training and employee remuneration.

Overall, it is a grade company to work for.
Pros
Good salary and training.
Cons
Long and unsociable hours.
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Intense and exciting
Driver Standards Manager (Former Employee) –  Waterloo Station24 October 2017
Great people, great job with a good varied day as never knew what was coming round the corner to tackle. This coupled with planned working made it an excellent place to work.
Pros
Great place to work
Cons
Long hours
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hard workplace
Customer Service Assistant (Current Employee) –  london waterloo17 October 2017
Its a very busy and challenging environment to work in , with over 100 million people through the station each year , It can be very tiring but also rewarding .
Pros
free Travel
Cons
long hours
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Interesting and enjoyable job
Customer Service Assistant (Former Employee) –  Esher25 September 2017
Starting at 6 am evey morning and opening up the station ready for the many passengers. Ensuring station was clean and safe. Management very supportive. Loved the whole culture of the railways. The hardest part of the job was being outside in all weathers. I enjoyed that every day was different.
Pros
free rail travel
Cons
very small work force.
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Great benefits, quite old school
Digital & Online Marketing Executive (Current Employee) –  london24 September 2017
Can be a challenging environment due to the nature of the business but the benefits including travel are great and its like being part of a family at times.
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Good for advancement
Railway Worker (Former Employee) –  Fareham27 June 2017
If you are prepared to work hard there are good chances for advancement through several courses that you can attend by applying for different positions, this will mean shift work that can start really early or finishing very late, however if you are not a go getter and are quite content with a lower level position you might get some condemnation from some management, shall we say you are looked at as dead wood.
Pros
Good pay, free rail travel and good prospects for promotion
Cons
some awful shifts
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Train driver weymouth to waterloo
Train Driver (Former Employee) –  Weymouth12 May 2017
Great job, throughly enjoyed it, required personal standards, to keep updated of all work and signal disruption on the line, ability to work un supervised liaising with the guard. Unfortunately this was marred by poor back up from management and union when needed.
Pros
Working independently
Cons
Union and Mangement
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a very depressing place to work
csa (Former Employee) –  southamton4 April 2017
Must answer so many calls per day cctv camera on you all day times of leaving your work place and using bathroom logged
No fun to work here very low pay
Pros
free travel only if directly employed by them
Cons
1 day off for Xmas every other day worked
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Very punctual and performance based
Guard (Current Employee) –  Clapham Junction, Greater London30 March 2017
A typical day consists of signing when rostered to do so, which can vary from 4am to 2pm on any given day. After signing in you collect your schedule card and check what trains you will be on for that shift. Also with the huge network you have all sorts of platforms you will be stopping whether they are curved or short platforms. After collecting your scedule card you mark it up with the necessary information so you know in advance where your low to your high PTI risk is.
Pros
Nice enviroment
Cons
shift pattern compared to other similar jobs
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Overall rating

4.0
Based on 60 reviews
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Ratings by category

3.6Work/Life Balance
4.1Salary/Benefits
3.7Job Security/Advancement
3.4Management
3.7Culture